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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,141 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,141 Reviews of Hendrick Lexus Northlake

December 23, 2023

Always enjoy working with Eddie - so friendly, caring and handles everything in a professional manner -- plus quick turnaround! Calls back immediately if he misses my call coming through. That is so appreci More

by jenniferfoley58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Jennifer! We look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

December 22, 2023

I use Hendrick Lexus Northlake for servicing my GX460 and they are great! Go see Eddie Hart as your service advisor. He's a great guy and a fantastic service provider!! More

by Carl Olive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Carl, thank you so much for taking the time to share about your recent experience with Eddie and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

December 22, 2023

Totally pleased with the Service experience! Loved the video inspection of the car detailing the condition of the car, noting what was in good shape, and what needed to be done! Eddie Hart was More

by jlkaiser7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Jlkaiser, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Dec 30, 2023 -

jlkaiser7 responded

Just telling it like it is!

December 22, 2023

Customer for 19 years. Always pleased with Hendrick; if there is any issue, they find it and correct it. David Shepherd the service manager is awesome and personally make More

by david harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Shepherd, Eddie Hart, Marlene Seibles
Dec 30, 2023 -

Hendrick Lexus Northlake responded

David, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We are absolutely blown away by your loyalty for 19 years and truly appreciate your kind words about David, Eddie, and Marlene. Thank you for being part of our Hendrick Lexus Northlake family!

December 22, 2023

Eddie was very helpful, checking in, getting insurance information, and a loaner car. The process was easy. More

by Stevenuck49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Steve, thank you so much for taking the time to share about your recent experience with Eddie and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for your loyalty!

December 22, 2023

All I’m going to say is, if you’re looking for a vehicle go see JEREMIAH! Never had an easier time purchasing a car. He was knowledgeable, personable, and ensured we were taken care of. More

by Q. Jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez, Sean Cook
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Q. Jones, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jeremiah provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

December 22, 2023

Always positive visit! ! We appreciate the time and attention you give us.. thank you! The Browns More

by Farfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Browns, thank you so much for taking the time to share about your recent experience with Josh and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

December 22, 2023

Excellent experience. We communicated with internet sales. At 9:01 the next working day, I was contacted by Robert. We set up an appointment, and from arrival until the ti More

by heathercoughlin18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimmy Knauer she did an outstanding job explaining how to use everything in the interior of the car, James Rafidi, Robert Marock, Andrew Duncan
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Heather, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Robert, Kimmy, and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

December 21, 2023

Jazz did great for me thanks so much. I enjoyed it very much and she did good. More

by ThanksVWSouthCharlottefortheDAMAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Jazz and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

December 21, 2023

Everyone was very nice and treated me with respect and explained everything ans follows up. Great customer service More

by krissiem67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vinny Estrada
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Krissie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear our team provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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