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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,298 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,298 Reviews of Hendrick Lexus Northlake

March 08, 2024

Always good timely service. Keeps me informed on repairs. Brock Ward was courteous and professional. However when I scheduled the appointment on the phone I was not informed sp More

by djalligood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

DJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and kind words about Brock and our team. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback in hope of refining our practices to ensure no surprises on your next visit. Thank you for your loyalty!

March 08, 2024

Always a pleasure visiting Lexus NorthLake for service. They make it so easy. Chase Ward was professional and very helpful. Thanks Chase! More

by chrisconrad
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Chris, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 07, 2024

Love my Lexus NX! Service is always top notch, especially Brock. Hendrick Lexus is a superior dealership More

by Cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Sal Rizzo, Omar Licout, Lorenzo Mendez, Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

CJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 07, 2024

Everyone was so friendly and really made me feel that they wanted to help find the right car for me. The process was smoothe and easy. I am so happy with the way I was treated! More

by emmarker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Mark Dockx
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Em! We are thrilled to hear James and Mark provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 07, 2024

Thank you to my Dream Team-Robert, Robbie, and Jack! They were professional, courteous, and provided first class customer service! More

by amoure07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Robert Marock, Jack McMackin
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, C. Massey! We are thrilled to hear Robert, Robbie, and Jack provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 06, 2024

Chase Ward explained my service options and the job was performed with lots of updates. Great service experience. More

by Bball412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 26, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

As always, my experience with this dealership has been and continue to be exceptional! Brock Ward was polite,friendly, explained my service options, including work complete. Brock Ward was very professi More

by Queenbk62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Queen B, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

March 06, 2024

I had a great experience with Brock. He made sure all of my needs were taken care of. More

by Tina
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Tina! We are so pleased to hear you enjoyed your recent service experience with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Brock Ward was so pleasant and helpful with my second key acquisition and service for my Lexus. Super rep! More

by jinglefield54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Brock was able to quickly assist you with securing your second key and Lexus service. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Service advisor Brock Ward was great. The Lexus service is top-notch. It was a great experience. More

by Daniel Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Daniel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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