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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

November 07, 2023

I highly recommend Hendrick Lexus Northlake. I had my car serviced this week with Chase Ward and it was an amazing experience. The car was ready as promised and was expertly serviced. I appre More

by jim8robson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Jim, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Service visit at Lexus Northlake with Chase Ward was great! I always go here for maintenance and it’s always a pleasure dealing with staff. More

by Efadkinsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Chase Ward did an excellent job explaining the service being provided and how long it would take. Very satisified. More

by diberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Diberts, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

I was very satisfied with my service at Lexus. Ev rything was explained and no surprises. It was completed in the time I needed it to be done. great! More

by pHale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

P. Hale, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

November 07, 2023

Chase Ward my service associate was most helpful, courteous and honest on my recent visit!! This is why I drive over an hour to have my Lexus serviced at the Northlake location! More

by Khmerck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Khmerck, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

November 07, 2023

Chase handled my 30,000 mile check up. He explained the details and charges associated with this service. I’m very appreciative of the customer service that I received from Chase Ward. More

by debbiebnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Debbie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

I’ve been a Lexus family member for several years now and also just purchased my fifth car with them a 2024. I’m looking forward to seeing Chase Ward when I take my new car in for service. Chase is absolute More

by ediegunter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Reel, James Rafidi, Lucian Dobre, Sean Cook, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Edie, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your loyalty! Congratulations on your fifth Lexus and thank you, from the bottom of our hearts, for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Absolute best place for sales and service. I have experienced a number of auto transactions and Lexus Northlake is simply world class. More

by tddmack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Vincent "Coach" Williams, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Mack! We are thrilled to hear Coach, Chase, and our team provided you the 5-Star Lexus experience in sales and service. Thank you for being part of our Hendrick Lexus Northlake family!

November 04, 2023

The whole staff/ team was very helpful and super friendly. This was the second dealer I went to in the same day and two total different experiences! Vincent was my cars sales man and he was very ver More

by rodriguez.breea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rostam Rafie, Sean Cook, Vinny Estrada
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Breea! We are thrilled to hear Vinny and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 03, 2023

I had the pleasure of working with Hussain to find my dream car and I must say, he went above and beyond my expectations in making this possible. Such a calm gentleman who didn’t pressure me but reassur More

by Y Crouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Y. Crouse! We are thrilled to hear Hussain provided you the 5-Star Lexus experience and couldn't agree more with your kind words. Congratulations and welcome to our Hendrick Lexus Northlake family!

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