Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews
Call Dealership (833) 432-1510
View Awards

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,110 Reviews of Hendrick Lexus Northlake

August 24, 2023

This was my first Lexus purchase. The employees from entering the facility to leaving with my purchase provided and continue to provide great customer service. Robert was fantastic! V More

by Melanie_618
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock
Report | Print
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Melanie! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your first Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

This time, it went smooth. I had to no issues and did not waited too long. The gentleman that helped me was great and I always enjoy getting videos of the car telling me everyt More

by LCVal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Mendez, Brock Ward
Report | Print
Aug 30, 2023 -

Hendrick Lexus Northlake responded

LC Val, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lorenzo and Brock and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for your trust and loyalty!

August 24, 2023

Always professional staff. Go see Brock Ward in the service department and he will take great care of your service experience! More

by kristencharles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 28, 2023 -

Hendrick Lexus Northlake responded

Kristen, thank you so much for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Brock. Thank you for being a part of our Hendrick Lexus Northlake family!

August 24, 2023

I absolutely loved working with Vinny an astounding salesman. He convinced me to buy a brand new Lexus RX wonderful experience. More

by Julia Hogwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Report | Print
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Julia! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus RX and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

Satisfied with eventual purchase. Coach was very helpful after first choice was sold. This is our fourth Lexus from Hendrick but first from Northlake. We need a lot more training on t More

by Mr Phil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yaf in technology: 5 stars, Ed McCreery, Jay Miano, Sean Cook, Vincent "Coach" Williams, Eddie Hart
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Mr. Phil, thank you so much for taking the time to share about your recent experience with Coach, Eddie, and our team at Hendrick Lexus Northlake. We truly appreciate your Lexus loyalty and are honored to welcome you to our Hendrick Lexus Northlake family. Please do not hesitate to reach out to Yaf, or our technology team at (704) 379-4040 to discover and experience the new technology and features in your ES300h!

August 23, 2023

Vince was excellent to work with. I would recommend him to my friends in Charlotte More

by Adamsbts
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Miano, Sean Cook, Vincent "Coach" Williams
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Adams! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 23, 2023

Very fast and efficient oil change! I will definitely return for future car needs. I worked with Josh Rozelle and Leon Oppong, both great to work with! More

by laurencreech00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Lauren, thank you for taking the time to share about your recent service visit with Josh, Leon, and our team at Hendrick Lexus Northlake. We are honored to earn your 5-Star rating and look forward to serving you again during your next visit. Thank you for your loyalty!

August 22, 2023

Brock did an amazing job keeping me updated with my car. Great customer service. I’ll be back. More

by kaylynjones7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Kaylyn, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 22, 2023

Brock was very helpful and communicated the service details so they were easily understood, He was able to get my car serviced and I was on the road in record time. As always great customer service. More

by beckyhc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Becky, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 22, 2023

Always have great service and communication from the service department at Hendrick Lexus Northlake. Shout out to Brock! More

by shanvlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Shanvlas, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

1
...
87
88
89
...
211