Hendrick Mazda Mall of Georgia

Why five stars? After some thought and the fact that my 2012 Truck didn’t have the safety features I wanted, I decided it was time to upgrade. Today’s market is to After some thought and the fact that my 2012 Truck didn’t have the safety features I wanted, I decided it was time to upgrade. Today’s market is tough and shopping it online I found other dealers adding a ton additional markups taking advantage of the supply issues. Everything from mandatory extended warranties to additional things like overpriced floor mats, window visors, after market roof racks, and paint and fabric protection totally several thousand over MSRP. One dealer it was 6 thousand over MSRP. I have bought a CX-5 in 2016 for my wife at Mall of Georgia Mazda and had great service then so I decided to stop in and see what they had in stock. I was greeted by Samuel Anefils, and asked for a test drive of a 2021 CX-5 Grand Touring Reserve in Dark Blue Metallic color. He took the time to explain and all the features before we left the lot. He showed me the subwoofer in the back while demonstrating the auto open/close hatch. When seated in the car he showed me the controls and how they worked. From the one button up/down windows to the safety features of the vehicle, blind spot monitoring, lane departure, and others. We took a test drive over highway and some curvy roads to get a good feel of the car. It was a great ride. When we parked back at the dealer I saw a Metallic Gray one that I liked better and asked if it was for sale. Sam asked the manager, Brandon Apon, that it had just come in and need a little prepping. Sam took the car away to finish prepping it. The buying process with Brandon, was very straightforward and we reached price and trade in amounts in no time. Brandon gave great price up front and no games played. They were able to match my financing I had pre-approved so I was able to take home the car that night. The finance person, Carly Vendemia, went over all the various warranties and service agreements. I did see the advantage of the oil change program as I keep cars for a long time and it would be something that made sense. Everything cleared. Financing approved and the salesman, Sam finished prepping the car with the accessories I purchased. I drove off to meet my wife for dinner. Since I have been back for service I still see them all at the dealer and they remember and say hello. This tells me it’s a well run dealership that takes care of their customers and employees. This review is from my purchase October 2021 and the reason it took me a while to write this is because I have put 27,000 miles on it taking trips and commuting. I love driving my CX-5 . More

Very friendly and honest customer service from all staff. We highly recommend this dealerahip to anyone! We highly recommend this dealerahip to anyone! More

Overall excellent team and dealership. Michael worked with me to get a price within my range and I could not be happier with my new car! Unfortunately, it was quite busy in the dealership Michael worked with me to get a price within my range and I could not be happier with my new car! Unfortunately, it was quite busy in the dealership so the process took longer than expected but overall a great experience. More

Not too often do you find a dealership that makes a mistake and goes above and beyond to fix and resolve the problem, especially when they didn't have to! To me that shows character, and shows you to b mistake and goes above and beyond to fix and resolve the problem, especially when they didn't have to! To me that shows character, and shows you to be ethical! They regained my trust and I hope to be in a position to do business with them again! Thank you! More

Everyone was incredibly kind through my entire experience, especially Angelo Pierre, the car salesman who I had the pleasure of being assisted by. I think my new favorite phrase at a car dealershi experience, especially Angelo Pierre, the car salesman who I had the pleasure of being assisted by. I think my new favorite phrase at a car dealership is “We don’t get paid commission.” I never felt any pressure to buy (except for wanting to because they were all so nice and helpful and I wanted to give them my business) and I never felt strong-armed. With car buying already being such an emotionally draining sport, especially as a woman, this put me at ease. I had a tight budget, came in wanting one thing and got to the end wanting another thing and they were patient with me, tried to work with me with discounts and genuine advice and I felt respected as a customer rather than merely a transaction deal to check off their list. I decided to leave my first day in the dealership to continue to do research and Angelo kept in touch, being patient as I considered other dealerships and cars while continuing to research the cars in their lot. I ultimately dragged my feet too long and the car I was going to settle on sold and I bought elsewhere, and even through that, Angelo was kind and congratulatory. 10/10 recommended the dealership and Angelo Pierre as well as Marcus Hulsey, the Sales Manager. More

Austin spent lots of time with me, and was very professional ( even as indecisive as I was). Gave all the details on the vehicle professional ( even as indecisive as I was). Gave all the details on the vehicle More

Great dealership and amazing team. We worked with Austin who is fantastic - very knowledgeable and extremely helpful. He made it a very seamless and pleasant buying experience - a true We worked with Austin who is fantastic - very knowledgeable and extremely helpful. He made it a very seamless and pleasant buying experience - a true professional and a pleasure doing business with Austin. More

Recently moved to the area and needed to quickly purchase a new car. Fortunately I was able to work with Austin Banks and was able to walk away with my new CX-5 that day. Great customer service and extremely a new car. Fortunately I was able to work with Austin Banks and was able to walk away with my new CX-5 that day. Great customer service and extremely nice to work with - thanks again Austin! More

Austin was great to work with. We were able to get in, test drive, agree on a price and drive off quickly. Very impressed with him and this dealership. We were able to get in, test drive, agree on a price and drive off quickly. Very impressed with him and this dealership. More

I had a great experience with the sales team here! There was no pressure from the sales team and Carly helped make sure the process was well explained! There was no pressure from the sales team and Carly helped make sure the process was well explained! More