Hendrick Motors of Charlotte - Mercedes-Benz

Jonathan Fortier, Service Advisor I have been a customer of Hendricks since 1999, Beck Imports @ that time.. I bought my first Mercedes SLK 230 and continued to purchase Mercedes from I have been a customer of Hendricks since 1999, Beck Imports @ that time.. I bought my first Mercedes SLK 230 and continued to purchase Mercedes from them as well as have all servicing done there.. Their customer service is second to none. Very courteous, friendly, knowledgeable and professional. When I bring my car in they are there to greet you and assure you that you will be taken care of. They are really good to me! I love them!!!! More

David Vaughn: 5 stars for his superior service. He is attentive, professional & very knowledgeable. Feel confident when my car needs service. Repeat & satisfied customer! Thank you! attentive, professional & very knowledgeable. Feel confident when my car needs service. Repeat & satisfied customer! Thank you! More

I had an issue with the leather console in my car. Talked with the service manager and he was understanding and quick to solve the issue. I’m a happy customer. Thanks Tim Calo with the service manager and he was understanding and quick to solve the issue. I’m a happy customer. Thanks Tim Calo More

Sprinter Service The service department goes above and beyond average to keep my Sprinter in top notch condition. I would not go anywhere else. They make sure all my q The service department goes above and beyond average to keep my Sprinter in top notch condition. I would not go anywhere else. They make sure all my questions are answered no matter how off the wall . More

On time friendly service. Always having the customers best interest. Thank you for caring for my Sprinter. Jonathan Fortier has always been my service advisor. best interest. Thank you for caring for my Sprinter. Jonathan Fortier has always been my service advisor. More

I just got my new GLE! Kimberly in sales and Michael in finance were amazing. They were passionate about providing a premium experience. Thank you team Hendrick! finance were amazing. They were passionate about providing a premium experience. Thank you team Hendrick! More

Michael is the best , he goes above and beyond to make sure you are happy with everything. Everyone at Mercedes are friendly , I love all of them !!! sure you are happy with everything. Everyone at Mercedes are friendly , I love all of them !!! More

Chris Biche was my advisor Chris kept me updated on everything that was going on with my vehicle for 45 days. Chris didn’t mind taking time to explain everything that was going on with my vehicle. everything that was going on with my vehicle for 45 days. Chris didn’t mind taking time to explain everything that was going on with my vehicle. More

Unmatched efficiency and service. I called about a certified used car for my wife we'd seen on line and from the beginning the service received was prompt, professional and courteous. I called about a certified used car for my wife we'd seen on line and from the beginning the service received was prompt, professional and courteous. We live some distance away from the dealership but the agreement was was made for me to reserve the car that seemed to meet our requirements until I could travel to inspect it. The car was everything it had been described as being and the deal was completed without fuss on my first visit to the dealership. My thanks to Bryan Boney especially and to the rest of the Hendrix team involved in contributing to the smooth process regarding my purchase. I have no hesitation in recommending Hendrix Motors of Charlotte. Many thanks again for the unsurpassed service. More

Professional Service!!! Jonathan delivered my vehicle on a timely manner 1.5 hours away from the dealership! He even took it upon himself to call MBenz to replace an Part ju Jonathan delivered my vehicle on a timely manner 1.5 hours away from the dealership! He even took it upon himself to call MBenz to replace an Part just pass the warranty. I will continue to return to Jonathan at the service center. More