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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
944 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 944 reviews

May 06, 2021

Ricky did a great, courteous job helping get the things done to my older Mercedes GLK350. Very honest, like everyone I have dealt with there. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky
May 25, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Lisa, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!

May 03, 2021

Wow, Scott Miller and the folks at Hendrick Mercedes set the bar for buying experience. I will give them my business again. They made it easy. I never had to leave the house!! More

by Jbateman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Miller
May 25, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Jbateman1, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

May 03, 2021

I had heard years ago that you could take your car there in perfect shape and come out with your car trashed. I had just gone there for a quick, xx the fluids & came out 2 hrs later being told I had oil le More

by Imagepro6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea
May 04, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. We don't have a Chelsea that works at this location so we would like to get this sorted out! At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.

April 28, 2021

make an agreement to purchase a car and then the salesman Elkin said he is going to sell it to somebody else that was in a few minutes different without telling me why I asked for his manager his n More

by Aalnamer1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elkins.d. Franco, Renee Fertwagner, Tyler Johnson
May 03, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Aalnamer1, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.

April 06, 2021

My advisor RickyW. did an amazing job once again. His skill level and professionalism is outstanding. He continues to make customers feel as if they are his only customer. More

by gina.rosa00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky W.
Apr 23, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Gina.rosa00, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

March 31, 2021

Had the pleasure of working with Alan Schockett. Not only was he very easy to work with, he is also very knowledgeable about the cars he is selling. You can't go wrong working with Alan! More

by heathermsmith1124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Schockett
Mar 31, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Heathermsmith1124, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 31, 2021

Great facility. Bought MB GLS from here and Alan schockett made the process smooth and easy. Alan Helped to search the vehicle with my requirements More

by Bala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Shockett
Mar 31, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Bala, thank you for your kind review; we are happy to pass along your comments to Alan and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!

March 30, 2021

Alan Schockett is an excellent salesman and hands down the most knowledgeable Mercedes guy I've ever met. I really like my new GLA. The whole dealership is very clean and friendly. More

by mdschock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Schockett
Mar 31, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Mdschock, thank you for your kind review; we are happy to pass along your comments to Alan the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 29, 2021

Service was beyond expectation! Elkin and Michael Fargas were awesome and made the buying process quick and easy. I would 100% recommend Hendrick Mercedes to friends and family. More

by jsteppe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fargas, Elkin Franco, Tyler Johnson
Mar 31, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Jsteppe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. we're also excited to pass along your comments to Elkin and the team! If there's anything further we can do for you, we are happy to help!

March 23, 2021

As always, Chris and crew get my van in and out as quickly as possible and without compromising quality. Always a pleasant experience. Keep up the good work. More

by giuliot60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Biche
Mar 31, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Giuliot60, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!

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