Hendrick Subaru Southpoint

Mike proved very knowledgable and resourceful. He knows his product and the competition very well and easily pointed-out the differences and advantages. The sales process was very low pressure and each ind his product and the competition very well and easily pointed-out the differences and advantages. The sales process was very low pressure and each indivdual involved treated us with respect. The delivery process was very thorough and made us comfortable with the specifics of our new car. they even took care of registering the free Sirius Radio and setting-up the bluetooth! After a few unpleasant experiences with other local dealers - they were and continue to be - a pleasure to work with. More

Outstanding experience. Tom was able to fit me in over the weekend and do an overnight 60,000-mile service. Also discovered and fixed a broken axle. As a single person with one car, I really appreciated t the weekend and do an overnight 60,000-mile service. Also discovered and fixed a broken axle. As a single person with one car, I really appreciated the fast service and knowing that my Outback was safe to drive. All my communications with the service department were professional, courteous, and friendly. I especially appreciated that Tom went over all the items on the service check-list and discussed with me future check-ups to keep the car in good shape. Overall, an impressive job. More

The folks at Performance Subaru were very thorough and courteous. They offer such great deals without compromising quality in service and technical support. Thank you so much to the service and sales de courteous. They offer such great deals without compromising quality in service and technical support. Thank you so much to the service and sales department at Performance Subaru Raleigh, NC! More

I rated customer service and friendliness as 4s because of the following: Gus was assigned as the service rep when I made the appointment. He was busy with paperwork when I arrived and did not acknowledg of the following: Gus was assigned as the service rep when I made the appointment. He was busy with paperwork when I arrived and did not acknowledge me for a couple of minutes although I stood right in front of his desk. If the paperwork had to be done right then, the most courteous and appropriate response would have been a simple "Will be with you in a few minutes". More

The Performance Subaru service is outstanding in every respect. The representatives are friendly and knowledgeable. I particularly like their willingness to explain why a particular procedure is necessary respect. The representatives are friendly and knowledgeable. I particularly like their willingness to explain why a particular procedure is necessary and what it entails. More

The staff at Performance of Subaru were very friendly. The General Manager greeted me first, and showed me the cars that I was interested in. It wasn't until she introduced me to one of the sales people t The General Manager greeted me first, and showed me the cars that I was interested in. It wasn't until she introduced me to one of the sales people that I realized she was the General Manager. The salesperson was very friendly and took his time to show me more cars, and we negotiated a great deal along with the General Manager. Afterward, I met the finance person, and he was great. There were no hard sales tactics, no silly dealer installed options like pin-stripes, "environmental" coating (read wax) that were added to the vehicle. Also, I liked the fact that they did not stick a dealer badge on the car as well. After I finished the paperwork with the Finance person, my sales person took his time to show me all the new features of the my new Outback 3.6R Limited. As a techie, I was a bit overwhelmed with all the technology that are in cars nowadays, but my sales person patiently showed me how to set up a blu-tooth with my smartphone, how to get the XM Satellite ID from my radio, etc... All I can say, it was one of the best sales experiences I've ever had. Good bye Honda! Hello Subaru! More

I mailed an internet query to Subaru for information about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morni about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morning by calling me, even though it was Saturday. I should also mention that he was honest and willing to quote me real numbers over the phone that blew away other dealers in the area. I live in Cary NC, and I found it refreshing to have such a positive initial introduction. I did check out another dealer, which only confirmed my decision to work with Bill Miller and Performance to complete the sale with them. I just took possesion of my new custom ordered 2012 Subaru Outback, and Bill was exceptional in helping me navigate the purchase and kept me updated as the car was built. I recommend Performance Subaru without reservation. More

By far my easiest and stress-free auto trade. Mike Pinto was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extr was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extremely inviting. You immediately feel welcomed, by all staff. I also had the pleasure of meeting Manager Anna Latta and Finance Manager Woody Clark. Hendrick Durham needs to pay attention to how this dealership delivers the customer experience. I had done my homework prior to visiting the dealership, so I was aware of my trade-in value. When I was offered excess of what I was expecting the transaction was instantly a no-brainer. There was no pressure in any aspect of the transaction. More

Servic and sales at this deler is Excellent . At Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. More

Excellent facility. People are friendly and courteous. They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice for non mechanical problems which they took care of at no charge. More