Hendrick Subaru Southpoint

The Performance Subaru service is outstanding in every respect. The representatives are friendly and knowledgeable. I particularly like their willingness to explain why a particular procedure is necessary respect. The representatives are friendly and knowledgeable. I particularly like their willingness to explain why a particular procedure is necessary and what it entails. More

The staff at Performance of Subaru were very friendly. The General Manager greeted me first, and showed me the cars that I was interested in. It wasn't until she introduced me to one of the sales people t The General Manager greeted me first, and showed me the cars that I was interested in. It wasn't until she introduced me to one of the sales people that I realized she was the General Manager. The salesperson was very friendly and took his time to show me more cars, and we negotiated a great deal along with the General Manager. Afterward, I met the finance person, and he was great. There were no hard sales tactics, no silly dealer installed options like pin-stripes, "environmental" coating (read wax) that were added to the vehicle. Also, I liked the fact that they did not stick a dealer badge on the car as well. After I finished the paperwork with the Finance person, my sales person took his time to show me all the new features of the my new Outback 3.6R Limited. As a techie, I was a bit overwhelmed with all the technology that are in cars nowadays, but my sales person patiently showed me how to set up a blu-tooth with my smartphone, how to get the XM Satellite ID from my radio, etc... All I can say, it was one of the best sales experiences I've ever had. Good bye Honda! Hello Subaru! More

I mailed an internet query to Subaru for information about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morni about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morning by calling me, even though it was Saturday. I should also mention that he was honest and willing to quote me real numbers over the phone that blew away other dealers in the area. I live in Cary NC, and I found it refreshing to have such a positive initial introduction. I did check out another dealer, which only confirmed my decision to work with Bill Miller and Performance to complete the sale with them. I just took possesion of my new custom ordered 2012 Subaru Outback, and Bill was exceptional in helping me navigate the purchase and kept me updated as the car was built. I recommend Performance Subaru without reservation. More

By far my easiest and stress-free auto trade. Mike Pinto was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extr was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extremely inviting. You immediately feel welcomed, by all staff. I also had the pleasure of meeting Manager Anna Latta and Finance Manager Woody Clark. Hendrick Durham needs to pay attention to how this dealership delivers the customer experience. I had done my homework prior to visiting the dealership, so I was aware of my trade-in value. When I was offered excess of what I was expecting the transaction was instantly a no-brainer. There was no pressure in any aspect of the transaction. More

Servic and sales at this deler is Excellent . At Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. More

Excellent facility. People are friendly and courteous. They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice for non mechanical problems which they took care of at no charge. More

Could not schedule a service appointment on the phone as the person sounded like she did not know what she was doing--Dave in service dept is excellent. the person sounded like she did not know what she was doing--Dave in service dept is excellent. More

I take my Forester to Perfromance for Service. In and out quick. They also have a comfortable quite place to work if I need to. quick. They also have a comfortable quite place to work if I need to. More

We used Consumer Reports to choose a vehicle and settled on a Subaru Forester. They came up with the best price, and capped it off with great service. Bill Miller was great - took plenty of time to make sur on a Subaru Forester. They came up with the best price, and capped it off with great service. Bill Miller was great - took plenty of time to make sure my wife was fully briefed on the car's features and instructed us nicely. Woody in the Finance department was helpful, but not pushy. The whole experience was great - would recommend this dealer and would buy from them again. More

The intake service person was very attentive to an extra issue I wanted them to check into when I brought my Outback in for its 60K check. They discussed the issue well and alerted me to another thing to th issue I wanted them to check into when I brought my Outback in for its 60K check. They discussed the issue well and alerted me to another thing to think about, and we were both satisfied with the outcome of the discussion. The work was completed in 5 hours, as they had indicated. The car performs much better than it had been prior to this regularly scheduled maintenance. The intake and checking out processes were quick, courteous, and efficient. More