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Hendrick Toyota Apex

Apex, NC

5.0
3,296 Reviews

1210 Laura Village Road

Apex, NC

27523

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3,296 Reviews of Hendrick Toyota Apex

December 26, 2020

Rebecca was very professional and saved me time and money by being very knowledgeable. She is one of the managers and was very pro active! More

by Dme7081
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca @ Apex service manager
Dec 28, 2020 -

Hendrick Toyota Apex responded

Dme7081, we're glad you had such a wonderful experience with us!

December 24, 2020

Wonderful customer service, to come in on Christmas eve when most people would hate to be working Mat DeJesus was super friendly and and pure joy to interact with. Extremely knowledgeable will recommend hi More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew DeJesus
Dec 28, 2020 -

Hendrick Toyota Apex responded

Hello Danielle, thank you; we appreciate your feedback!

December 18, 2020

I suggest you do not go here. I went to buy a car. First they give a good price. They give a better price again. But little by little, problems start and eventually they get very high interest fro More

by Ali
Price
Recommend Dealer
No
Employees Worked With
Dewin
Dec 22, 2020 -

Hendrick Toyota Apex responded

Good Morning Ali. We are unable to review your file with the limited name provided but am sorry you did not have a pleasant shopping experience at our dealership. We work with many financial institutions and do our best to secure the optimal finance rate for each of our customers based on their credit beacon & lending history. Please feel free to contact our finance director Ryan Aquino directly at 919-335-1564 and he will be happy to explain this in greater detail. Kindest Regards, Karalynn Kline Customer Relations Manager.

December 17, 2020

Very pleased with my purchase from this dealership and the great service that Brandon E provided. Definitely will return for another purchase with this dealership!! More

by abur22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon E.
Dec 21, 2020 -

Hendrick Toyota Apex responded

Abur22, we are so happy to read such a great review about Hendrick Toyota Apex!

December 17, 2020

Had my oil changed and tires rotated. What a complete pleasure. I'd certainly return to Hendrick Toyota for service and would tell my friends to do the same... More

by oraant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Nicoletti
Dec 21, 2020 -

Hendrick Toyota Apex responded

Oraant, we're glad to hear you enjoyed your visit.

December 10, 2020

As always, I received friendly, prompt, professional, service as well s a straightforward analysis and follow up after the Hendrick’s service team performed my periodic maintenance. More

by wurbane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan
December 10, 2020

Prompt service, very professional and completed in a timely manner. My vehicle was in for an oil change and tire rotation and I was in and out in under a hour. More

by Slider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmil Moore
December 08, 2020

Hendrick staff were professional, courteous, knowledgeable, and flexible, from the appointment process, the reception at the service center, the work complex in a timely manner and applying disc More

by familylund6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan, Joad
December 07, 2020

No issues or problems , the wait was less than I expected. The customer service tech was thorough and clear about the service on my vehicle. More

by pm3894
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasine
December 01, 2020

I wanted to share an experience I had at hendrick Toyota I wanted to share an experience I had at hendrick Toyota of apex. We used to buy all of our cars at this location and always had a great experience More

by nicolekoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
alstin
Dec 01, 2020 -

Hendrick Toyota Apex responded

Good Morning Nicole. I would like to apologize on behalf of our entire dealership for this experience. We sincerely hope you are aware from your previous experiences, that this is not how we conduct business. This is the first that I am personally being made aware of this situation but I can assure you that I will look into this and have someone from our upper management reach out to you to address these concerns. Thank you for taking the time to bring this to our attention. Kindest Regards, Karalynn Kline Customer Relations Manager

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