Hendrick Toyota Apex

Great service Brian was a very good service person he helped me out he got me in and out the first day I was there with in a half hour which was great he changed my Brian was a very good service person he helped me out he got me in and out the first day I was there with in a half hour which was great he changed my tire as a courtesy and ordered two new tires for me which came the next day which were installed I am very satisfied with the way he handled my situation More

Software recall and Bluetooth issues Another positive experience for me at Hendrick Toyota of Apex’s service department! Thank you, Joad for helping me out with your team to solve the pro Another positive experience for me at Hendrick Toyota of Apex’s service department! Thank you, Joad for helping me out with your team to solve the problem! More

Maintenance and use of extended warranty. Brian Dean is always pleasant to work with when I take my 2014 Camry in for service. He explains in detail what needs to be done and why. I had an iss Brian Dean is always pleasant to work with when I take my 2014 Camry in for service. He explains in detail what needs to be done and why. I had an issue with a defective rearview mirror and radio. Brian Dean was very helpful with walking me through the use of my extended warranty. I am always very pleased when I leave the dealership !! Keep up the Great work Dean. Thank you, Lynn Burns More

This was the best! Top of the best I had a bad taste in my mouth about salesman and car dealerships based on general knowledge and mediocre experiences in the past BUT this was by far a I had a bad taste in my mouth about salesman and car dealerships based on general knowledge and mediocre experiences in the past BUT this was by far an awesome experience. I’m soooo super happy about my outcome - if you come here I would ask for Ricardo! He is very professional and has an advanced knowledge. I was so surprised and impressed! Great job Ricardo!!! You did an amazing job and was very helpful the entire process More

Great service Took my 2016 Toyota Highlander LE for the 30K mile service and multi-point inspection. I was assisted by Service Consultant RICK SANCHEZ who provided Took my 2016 Toyota Highlander LE for the 30K mile service and multi-point inspection. I was assisted by Service Consultant RICK SANCHEZ who provided excellent customer service. Service was completed in about an hour. More

Fixed my flat I bought my tires at Hendrick Toyota of Apex and have received excellent care after the purchase. Had a damaged tire and had me back on the road with I bought my tires at Hendrick Toyota of Apex and have received excellent care after the purchase. Had a damaged tire and had me back on the road with a new tire within 90 minutes of arrival at the dealership. THANKS BRIAN and SERVICE TEAM! More

Excellent customer The service required light was on. We needed a 70k service. They got us in the same day and our vehicle was ready in 1hr. This is really the best deal The service required light was on. We needed a 70k service. They got us in the same day and our vehicle was ready in 1hr. This is really the best dealership and service I have had. In ten years of working with them I have never had an bad experience.Brian Dean is very knowledgeable and very easy to work with. More

Great service! Took my 2018 Tacoma in for the 15k PM service and was notified that the truck had a recall that they could update but would take approx. 2 plus hours. Took my 2018 Tacoma in for the 15k PM service and was notified that the truck had a recall that they could update but would take approx. 2 plus hours. They had a loaner truck on hand and let us go on with our morning schedule since we weren’t planning on an extended service. Truck was completed in 2.5 hours, returned the loaner truck and continued with our day. Great experience and that is what keeps customers coming back! A++ More

Wonderful Service I have nothing to say but good things about my experience at this service center. I have always been in and out at a very reasonable time. I have nothing to say but good things about my experience at this service center. I have always been in and out at a very reasonable time. More

Wait time of 4 hours Went for a standard service, upon arriving waited in my car for someone to come over after 15 mins a man working at the desk comes over ask my name fo Went for a standard service, upon arriving waited in my car for someone to come over after 15 mins a man working at the desk comes over ask my name for the reservation then walks away. After a few minutes he comes back and says they do not have my reservation, so i show him the confirmation email to which he responds okay we’ll figure it out. I then have to wait an additional 20 mins for anyone to come back over to my car to check me in. At check in Im told it should take an hour and a half.... pretty normal sounded fine. I wait the hour and a half then receive a text saying they would like to do an alignment and balance for ~200 respond yes or no... I’m all for texting convienence but as a customer waiting only a few feet away it would’ve been nice to have the service member come over tell me what they found and the reasoning behind asking for an alignment.... nevertheless i hit yes and with average alignment times being an hour i wait an hour and 15 then after not seeing a service member during my whole 2 hour and a half hour wait i decide to go check with them. I approach the man at the desk and he says oh you got alignment done that takes a while and looks away like that’s the end of conversation to which i respond how much longer do you think it will take? He says oh they moved your car........ i still wait for a response finally he says I’ll go check then comes back a few minutes later and says 20 minutes more. After an additional 30/40 minutes my car is finally done. Service man simply says oh we had people call out today.... Now I’ve waited plenty before for cars but some decent customer service or an apology for wait time/ explanations during the wait time would have been nice overall not satisfied, if you don’t have the people to manage the department on a Sunday don’t offer Sunday hours More