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Hendrick Toyota Apex

Apex, NC

5.0
3,479 Reviews

1210 Laura Village Road

Apex, NC

27523

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3,479 Reviews of Hendrick Toyota Apex

July 01, 2025

Enjoyed working with Douglas made the car buying process really easy. Definitely recommend using him to purchase your next vehicle. More

by Shobhit
Recommend Dealer
Yes
Employees Worked With
Douglas Hodges, Karalynn Kline
Jul 01, 2025 -

Hendrick Toyota Apex responded

Hi Shobhit, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

Samuel in service was fantastic. My situation was a bit complex but he made our experience straight forward and helped us resolve it quickly. Will definitely recommend! More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel, Karalynn Kline
Jul 03, 2025 -

Hendrick Toyota Apex responded

Brett, reviews like this give us motivation and help us ensure we provide high-quality care.

June 30, 2025

David Cerda has sold me 4 cars already! I can say enough about to fine gentleman. He knows exactly what I need every time! I highly recommend him to anyone buying a car! More

by Eltorolalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cerda, Karalynn Kline
Jul 02, 2025 -

Hendrick Toyota Apex responded

Eltorolalo, we are so pleased you enjoyed your visit to Hendrick Toyota Apex! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2025

Came in looking for a pick up truck for my son. He made the process really easy really smooth fastest carbine process. I’ve ever been a part of, and I purchased a lot of vehicles for my company. Ve More

by A.Ballman
Recommend Dealer
Yes
Employees Worked With
Douglas , Karalynn Kline
Jul 02, 2025 -

Hendrick Toyota Apex responded

A.ballman, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2025

Beonca was amazing she answered all my questions and guided me through the process. Thank you for all your help!! More

by Paul
Recommend Dealer
Yes
Employees Worked With
Beonca
Jul 02, 2025 -

Hendrick Toyota Apex responded

Hi Paul, thank you so much for your positive comments about Hendrick Toyota Apex! Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

Solo tengo una queja sobre el señor David, manager de servicio,lo consultas y no sabe resolver nada.GRACIAS POR NADA DAVID. More

by chevere2069
Workmanship
Recommend Dealer
No
Employees Worked With
Piezas y Servicio
Jul 31, 2025 -

Hendrick Toyota Apex responded

Thank you for sharing your feedback Chevere2069. We are sorry to hear that your interaction with our team did not meet your expectations. We take all concerns seriously and would appreciate the opportunity to better understand the situation so we can address it properly. If you are open to it, please reach out to me directly at karalynn.kline@hendrickauto.com so I can look into what happened and work toward a resolution. Thank you in advance for your time & I look forward to hearing from you.

Aug 01, 2025 -

chevere2069 responded

Is sad but it is true.That guy is ugly,i dont now how hes still working.Me never go again.

Aug 01, 2025 -

chevere2069 responded

Gracias por su interes,pero yo tome la desicion de visitar otro lugar,este señor David no es capaz de resolver una situacion que no sea con faltas de respeto.Agradecido por su interes.

June 26, 2025

Alejandro did a great job informing me about the vehicle I was interested in. He also was very polite, respectful and helpful. More

by powellpowell8
Recommend Dealer
Yes
Employees Worked With
Alejandro Anorve-Carbajal
Jun 27, 2025 -

Hendrick Toyota Apex responded

Hi Powellpowell8, thank you so much for your positive comments about Hendrick Toyota Apex!

June 26, 2025

Here we go again. Failed attempt at the Hendrick Toyota dealership in Concord on 2 different vehicles they claim they have. Then work out a deal and the vehicles are More

by 02Avalanche
Recommend Dealer
No
Employees Worked With
Terry Lett
Jun 30, 2025 -

Hendrick Toyota Apex responded

Thank you for taking the time to share your experience(s). We sincerely apologize for the miscommunication & the frustration that was caused throughout your interactions with multiple Hendrick locations. While each Hendrick dealership operates independently, we understand how this can lead to confusion- especially when vehicles appear to be available but are no longer in stock due to high demand and real-time inventory changes. Unless a down payment or written agreement to purchase has been completed, we are unable to stop others from moving forward with their purchasing decisions. While we did our best to notify you that our vehicle was sold prior to you leaving, we do understand that after the experience you had with Concord, you felt it necessary to post this review. If you do chose to allow us another opportunity to earn your business, please do not hesitate to reach out to Terry Lett directly at 919-335-1690 and he will be more than happy to assist you.

Jun 30, 2025 -

02Avalanche responded

Even I had put down a deposit, in every case the vehicles were already sold. So I could have paid the whole vehicle off at the time we made the deal and it would have made no difference. The vehicles were already sold. And Mike, one of your managers has reached out to me to attempt to make things right. We found a vehicle and he was going to contact the dealership where the vehicle was located to see what price he could get it for and get back with me. To this day I still have not heard back from him. A sales rep at the same dealership did contact me after I spoke with Mike and had no idea Mike and I had spoke. That is the issue with all the Hendricks dealerships. They have problems with communicating internally as well as externally. Even had one rep tell me Hendricks is just a name on the building. No affiliations with one another. That may be the whole communication issue. All Hendrick dealerships are putting the same vehicles on their websites but not selling them nor even know if the vehicles are available. Some are located in different states.

June 26, 2025

Jarvis was a great, very kind and respectful, good listener, asked about all my concerns regarding my car, More

by zeyad.afifi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarvis headen, Karalynn Kline
Jun 26, 2025 -

Hendrick Toyota Apex responded

Zeyad.afifi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2025

Barbara Decatur was a true pleasure to work with. She is incredibly organized and knowledgeable. More

by elandawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barbara Decatur
Jun 25, 2025 -

Hendrick Toyota Apex responded

Hi Elandawkins, thank you so much for your positive comments about Hendrick Toyota Apex!

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