Hendrick Toyota Apex

I have not yet experienced the service department, but the sales experience for purchase of a used car was very satisfying. The internet price was honored without question and there was no excessive sale the sales experience for purchase of a used car was very satisfying. The internet price was honored without question and there was no excessive sales pressures to purchase options. This buying experience was very satisfying and I am satisfied that I received excellent service from all members of the "front" staff. More

My son took his 97 Camry in for a trimming belt. He had a 10:15 appointment. At 2:00 we called and the car had not been look at. Then there is the matter of the price. When he arrived, they quoted a pri a 10:15 appointment. At 2:00 we called and the car had not been look at. Then there is the matter of the price. When he arrived, they quoted a price of $497.00. My son explained that he had gotten a quote of $250.00 at another dealer. Then the service person said that the $250.00 amount was ok. What is the difference? The Camry also had a problem with the head lights turning off for no reason. They explained that there was a problem in the switch and quoted a price of $360.00. How am I suppose to know that this is a fair price? Having had the Camry for so many years, we had to go to either Raliegh or Durham for service. We were so happy to finally have a dealership close to our Cary home. After this experience, I think we will continue to go to Ralieght or Durham. Oh did I mention the person in front of me in the service line. She was calling all day to see if her car was ready and no one would give her an answer. She had to go to the dealer herself to find out that it was not ready! More