Hendrick Toyota Apex

Friendly and Good person when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare to others and nice friendly and helpful.... More

Quick, convenient, friendly In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail with me, and fixed. The entire service team, Danielle, especially, are a pleasure to work with. More

Proud new owner of my best car ever! Sofia Pitts as Product Specialist ensured that I received an outstanding experience buying a car at Hendrick Toyota! I gave Sofia the parameters of w Sofia Pitts as Product Specialist ensured that I received an outstanding experience buying a car at Hendrick Toyota! I gave Sofia the parameters of what I was looking for ahead of my visit and she was ready for my visit with cars that met my requirements. After further discussion she realized that I would be interested in a car that had just come in. After driving a couple of the cars I ended up buying the one that had just come in. Sofia listened to what I was looking for and made the whole buying process from beginning to end very streamlined. Sofia is definitely an expert product specialist and knows the Toyota brand and features. The followup was also outstanding when Sofia said that "Hendrick is definitely different, you’re part of the family! Never hesitate to reach out if you have any questions or need help with something!". More

Prompt and courteous service Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped me and I was impressed with her professionalism. More

Taking pride in outstanding service management! Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management s Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management since she began and that I had the opportunity to work with her! It is always evident that Amber enjoys her job, takes pride in her work, and cares about providing the highest quality to her customers. Amber's expertise continues to impress with a sponge of knowledge, soaking up experiences from 6+ years of working with customers at Hendrick Toyota, making her more and more valuable to her customers and to Hendrick Toyota where she also helps the service organization overall. Amber has the best expertise I have ever seen in service management, in one case even pinpointing that there was a problem after I was told otherwise. I always appreciated that Amber never pressured me to buy a new car, that is the job of sales, but Amber let me know the tipping point when the repairs became costly and a new car was starting to make more sense, then Amber even pointed me in the right direction for upgrading my car. More

Did not get requested oil change Brought new Highlander Hybrid (with 6000 miles on it---we had bee on very long road trip, otherwise it would have been brought in at 5000 miles) last Brought new Highlander Hybrid (with 6000 miles on it---we had bee on very long road trip, otherwise it would have been brought in at 5000 miles) last week in to Hendrick, where I had purchased it, for tire rotation (covered) and oil change (which I intended to pay for). Had specified the services both when I made online appt., and to service rep when I dropped car off. When I picked car up, found tire rotation had been done, but not oil change. Service rep said you really don't need oil change until car has 10000 miles on it. I WANT MY OIL CHANGED EVERY 5000 MILES, and will pay for the extra oil changes as I always have. You need to train your service reps to respond to CUSTOMER'S service wishes, and not to decide, unilaterally, what service the customer should or should not get. I traded in our 2006 Highlander Hybrid, with 220000 on it, when I purchased the new Highlander Hybrid. The 2006 was still in perfect operating condition! I always had the oil changed at 5000 mile intervals. More

Very good service It was a very good service, friendly, quick and, with great quality work. Technician did an excellent job by showing cleaning spots after performing s It was a very good service, friendly, quick and, with great quality work. Technician did an excellent job by showing cleaning spots after performing service on my vehicle thank you so much and I will come back for more. More

The home whole experience was wonderful and I would recommen It was really easy and simple to work with people and they were really patient with us the whole buying experience was wonderful I never had this kind It was really easy and simple to work with people and they were really patient with us the whole buying experience was wonderful I never had this kind of experience somewhere else so I would recommend anyone to come and visit. More

Bait and Switch Was quoted one price on the phone, got to the dealership after driving 45min and waiting for another 30 just to be told there was a “mix up” in stoc Was quoted one price on the phone, got to the dealership after driving 45min and waiting for another 30 just to be told there was a “mix up” in stock numbers and the car I wanted was $1500 more. They were unwilling to keep their word. Manager didn’t even apologize for their mistake on my way out the door. I’ll never get those three hours back...I guess I’ll buy my 5th Toyota in 5 years from somewhere else. More

Excellent service! I was out dropping off hurricane Florence donations for a local animal rescue and stopped by to set up an appointment for service on my Sequoia since I was out dropping off hurricane Florence donations for a local animal rescue and stopped by to set up an appointment for service on my Sequoia since I was passing by them. The big red triangle reminder was glaring in my face for days while I was driving supplies to storm damaged towns! The service department was like "let us take it in now and get you back on the road". They gave me a loaner so I could continue making pickups and deliveries and kept me updated on the status. Great service team! Good people! More