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Hendrick Toyota Apex
Apex, NC
3,314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,314 Reviews of Hendrick Toyota Apex
October 09, 2018
Excellent customer service Mr. Enrique (Rick) Sanchez explained every detail of all the findings during the car service and provided recommendations. Made it easier for me to un Mr. Enrique (Rick) Sanchez explained every detail of all the findings during the car service and provided recommendations. Made it easier for me to understand the situation and make the right decision. He has to leave before the car was ready but he introduce me to Matt (I think that his name) to make sure I was taken care of when it was time to check out. More
by vel0cid@d
Employees Worked With
Enrique (Rick).Sanchez and Matt
October 07, 2018
Service experience Excellent customer service !! Brian Needham was great helping me. He explained everything and answered all questions and guided us thru the require Excellent customer service !! Brian Needham was great helping me. He explained everything and answered all questions and guided us thru the requirements for the 100000 mile servicing .He also helped repair a puncture that was found during servicing ! Thanks for your great service Brian !! More
by Sunil
Employees Worked With
Brian Needham
October 04, 2018
Service Thorough service of my 2017 highlander. I appreciate the opportunity to return to where I purchased it to have it serviced. Thank you for your service Thorough service of my 2017 highlander. I appreciate the opportunity to return to where I purchased it to have it serviced. Thank you for your service. More
by annahcreech
Employees Worked With
my husband took it in, not sure name
October 03, 2018
email notification The use of email notification as to the status of my car's inspection/repair. There were additional upselling on the email but those are easy to byp The use of email notification as to the status of my car's inspection/repair. There were additional upselling on the email but those are easy to bypass. I wasnt just sitting there not knowing what was going on and had a better idea of time left to wait. More
by pshekell!
Employees Worked With
Tim Reardon
October 02, 2018
Greasy fingerprint and smudges on car When I picked up the car there were greasy fingerprints on the door panel and larger smudge areas on the outside of the drivers door. I keep my car v When I picked up the car there were greasy fingerprints on the door panel and larger smudge areas on the outside of the drivers door. I keep my car very clean and my car left dirtier than if was when I arrived at the service center. Sad. More
by gary1954
Employees Worked With
Brian Flick
September 29, 2018
Total disregard for customer I arrived at the service center for a routine maintenance and an issue with one of the tires. Was advised by the assistant manager who was the advisor I arrived at the service center for a routine maintenance and an issue with one of the tires. Was advised by the assistant manager who was the advisor that it would take about an hour. After over 2 hours of wait and after 3 follow ups, I was advised that they couldn’t perform the work and asked me to return another day. On top of it, they tried to charge me for service that was not even performed. I raised my concern to the manager and asked them to put themselves in my shoes on the experience - the response was, sorry it’s not Hendrick toyota’s fault to keep me waiting and not informed on the status. This is truly un-professional and quite frankly, very disappointing. I left a message for the service director but haven’t heard back. I hope to hear back from someone so they are mindful of such experience and can be cognizant when dealing with customers in the future. More
by GSM
Employees Worked With
It is not my persona to call our names.
September 29, 2018
Excellent service from start to finish Efficient and friendly service from the greeting to the pick up. The car wash was an unexpected bonus. Brian explained everything clearly regarding t Efficient and friendly service from the greeting to the pick up. The car wash was an unexpected bonus. Brian explained everything clearly regarding the process and the outcome. Thanks Brian More
by VErykah pleased customer
Employees Worked With
Brian.
September 29, 2018
Service -Oil Change, All Point Insp, and Seal Replacement I received outstanding service on my recent service. The service advisor, Brian Bess) was outstanding. He explained thoroughly items found during th I received outstanding service on my recent service. The service advisor, Brian Bess) was outstanding. He explained thoroughly items found during the inspection that needed to be fixed. He offered me a loaner car since the part had to be ordered. He followed up with me the next morning and gave me a status and estimated completion time for the repair. His focus on customer satisfaction was truly refreshing. I will definitely have all of my service and repairs down at this dealership. It is well run, provides top notch service, and treats the customer with the utmost care. Thank you Brian Bess for the wonderful experience! More
by Rav4Fan
Employees Worked With
Brian Bess
September 27, 2018
Friendly and Good person when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare when i visited another dealership they makes us convience but here branden lix he explained clearly and make us comfort and given good deal as compare to others and nice friendly and helpful.... More
by Nikhil123
Employees Worked With
Branden Lix
September 26, 2018
Quick, convenient, friendly In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail In an afternoon I had my check engine light diagnosed - including ruling out the dumb stuff like gas cap before they took it in -, reviewed in detail with me, and fixed. The entire service team, Danielle, especially, are a pleasure to work with. More
by Seanj721
Employees Worked With
Danielle
