Hendrick Toyota Apex

Prompt and courteous service Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped Service advisor (Caitlin) was knowledgeable about what was needed for my 2017 Camry and got the job done promptly. This was the second time she helped me and I was impressed with her professionalism. More

Taking pride in outstanding service management! Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management s Amber Boeger as Assistant Service Manager originally and then as Service Team Leader has always put my mind@ease with outstanding service management since she began and that I had the opportunity to work with her! It is always evident that Amber enjoys her job, takes pride in her work, and cares about providing the highest quality to her customers. Amber's expertise continues to impress with a sponge of knowledge, soaking up experiences from 6+ years of working with customers at Hendrick Toyota, making her more and more valuable to her customers and to Hendrick Toyota where she also helps the service organization overall. Amber has the best expertise I have ever seen in service management, in one case even pinpointing that there was a problem after I was told otherwise. I always appreciated that Amber never pressured me to buy a new car, that is the job of sales, but Amber let me know the tipping point when the repairs became costly and a new car was starting to make more sense, then Amber even pointed me in the right direction for upgrading my car. More

Did not get requested oil change Brought new Highlander Hybrid (with 6000 miles on it---we had bee on very long road trip, otherwise it would have been brought in at 5000 miles) last Brought new Highlander Hybrid (with 6000 miles on it---we had bee on very long road trip, otherwise it would have been brought in at 5000 miles) last week in to Hendrick, where I had purchased it, for tire rotation (covered) and oil change (which I intended to pay for). Had specified the services both when I made online appt., and to service rep when I dropped car off. When I picked car up, found tire rotation had been done, but not oil change. Service rep said you really don't need oil change until car has 10000 miles on it. I WANT MY OIL CHANGED EVERY 5000 MILES, and will pay for the extra oil changes as I always have. You need to train your service reps to respond to CUSTOMER'S service wishes, and not to decide, unilaterally, what service the customer should or should not get. I traded in our 2006 Highlander Hybrid, with 220000 on it, when I purchased the new Highlander Hybrid. The 2006 was still in perfect operating condition! I always had the oil changed at 5000 mile intervals. More

Very good service It was a very good service, friendly, quick and, with great quality work. Technician did an excellent job by showing cleaning spots after performing s It was a very good service, friendly, quick and, with great quality work. Technician did an excellent job by showing cleaning spots after performing service on my vehicle thank you so much and I will come back for more. More

The home whole experience was wonderful and I would recommen It was really easy and simple to work with people and they were really patient with us the whole buying experience was wonderful I never had this kind It was really easy and simple to work with people and they were really patient with us the whole buying experience was wonderful I never had this kind of experience somewhere else so I would recommend anyone to come and visit. More

Excellent service! I was out dropping off hurricane Florence donations for a local animal rescue and stopped by to set up an appointment for service on my Sequoia since I was out dropping off hurricane Florence donations for a local animal rescue and stopped by to set up an appointment for service on my Sequoia since I was passing by them. The big red triangle reminder was glaring in my face for days while I was driving supplies to storm damaged towns! The service department was like "let us take it in now and get you back on the road". They gave me a loaner so I could continue making pickups and deliveries and kept me updated on the status. Great service team! Good people! More

Bait and Switch Was quoted one price on the phone, got to the dealership after driving 45min and waiting for another 30 just to be told there was a “mix up” in stoc Was quoted one price on the phone, got to the dealership after driving 45min and waiting for another 30 just to be told there was a “mix up” in stock numbers and the car I wanted was $1500 more. They were unwilling to keep their word. Manager didn’t even apologize for their mistake on my way out the door. I’ll never get those three hours back...I guess I’ll buy my 5th Toyota in 5 years from somewhere else. More

Excellent, Courteous and Prompt Service I have been taking my vehicle to Hendrick Toyota for service for 5 years and have always had a positive experience. I will purchase my next vehicle th I have been taking my vehicle to Hendrick Toyota for service for 5 years and have always had a positive experience. I will purchase my next vehicle there. More

15000 mile Service and Annual NC Inspection Overall excellent service visit. The service representative greeted me promptly. The service representative keep me well informed about the services b Overall excellent service visit. The service representative greeted me promptly. The service representative keep me well informed about the services being performed on my RAV4 The service representative was very helpful and recommended additional services on my RAV 4 which I accepted to be completed. The service on my RAV4 was completed on time. The service representative was excellent and explained all the services completed on my RAV4. More

Professional and friendly Good communication in prompting service appointment and also while in dealership.All staff very friendly and pleasant to deal with.Car in for service Good communication in prompting service appointment and also while in dealership.All staff very friendly and pleasant to deal with.Car in for service and CVT software update. Time taken to do the work was two and a half hours which was what I was told on arrival.Actually the time went relatively quickly spent in comfortable waiting area.Good supply of snacks and drinks to help the waiting go smoothly.All facilities and departments vey clean with plenty of lighting. Ten out of ten for Joad and P. Jogodka - thank you. Chris Bovett More