Hendrick Toyota Apex

The quality of the work exceeded my expectations Rick Sanchez was very helpful and considerate. Good communications and friendly. The detailing of my car was done in a very professional manner. Me Rick Sanchez was very helpful and considerate. Good communications and friendly. The detailing of my car was done in a very professional manner. Met all of my requests. More

Hendrick Toyota Of Apex Experience The first thing we noticed was how friendly and inviting everyone was. We have been in other dealerships where people are walking all around and don’ The first thing we noticed was how friendly and inviting everyone was. We have been in other dealerships where people are walking all around and don’t give you the time of day. It seems as though they couldn’t care less. Our sales person was very sweet and knowledgeable. Really on the ball and a pleasure to work with. It made the experience worthwhile. This is our first Toyota and if this help continues it won’t be our last. More

Customer Service Brandon was patient, kind, and possess effective communication skills, His knowledge reinforced why six months and not a year for service. After all Brandon was patient, kind, and possess effective communication skills, His knowledge reinforced why six months and not a year for service. After all my mileage is low. More

Slow but nice 80,000 mile check and inspection took 2 hours . Very nice and polite staff. Vladimir is very pleasant to work with. They are not pushy 80,000 mile check and inspection took 2 hours . Very nice and polite staff. Vladimir is very pleasant to work with. They are not pushy More

John Winston is the best salesperson I have ever worked with I would not have purchased my vehicle if it hadn't been for John Winston. He is easy to work with, knowledgable about the vehicles and relaxed. So you I would not have purchased my vehicle if it hadn't been for John Winston. He is easy to work with, knowledgable about the vehicles and relaxed. So you feel calm and informed before buying. He and I discussed several vehicles and the pros and cons of each before I made my decision. He truly helped me make an informed decision and went the extra mile. John is like 'concierge service' for car buying. I am a top Realtor in this area and always enjoy watching another sales person in action. John works the way I do, he is more about informing his clients and guiding them rather than pushing them to buy. More

Efficient and Thorough To date, I have only had efficient, professional service at Hendrick Toyoto in Apex. I have been taken care of within minutes both for required maint To date, I have only had efficient, professional service at Hendrick Toyoto in Apex. I have been taken care of within minutes both for required maintenance and complimentary car wash. I have been advised quite correctly on all occasions as to the amount of time the service will take. I am a senior citizen and each time I have been treated with the utmost respect as a customer and I appreciate that very much. Many of the young folks will actually smile. Thank you and please keep up the good work. BV Chapel Hill More

As Easy As Can Be Bought a Highlander last weekend. Smooth and positive experience. We all know purchasing a car is not exactly fun and takes a bit of time. We still sp Bought a Highlander last weekend. Smooth and positive experience. We all know purchasing a car is not exactly fun and takes a bit of time. We still spent several hours, as expected, but it was easy and straight forward. Thomas Wood was great to work with. He was kind and honest. We had done our research ahead of time and knew what we wanted. He walked us through the process and gave us a fair deal. I would highly recommend Thomas. He made the experience better than anticipated. More

Fast and good service Great service faster than expected good personal I will return anytime offer a free car wash and take care of you while you there waiting Great service faster than expected good personal I will return anytime offer a free car wash and take care of you while you there waiting More

Worst sales people We have been going to this dealership for the past 5 years for service. Also bought couple of cars from their sales department. Their service departme We have been going to this dealership for the past 5 years for service. Also bought couple of cars from their sales department. Their service department is excellent. People are extremely nice and honest and do not push you to get any extra service items. On the other hand, our first car buying experience from their sales was good. However, we had an awful experience when we bought our second car recently. They didn't let us walk out during our first meeting and pushed us into making a deal. They didn't have the exact vehicle to show us all the features, so they walked us through all the features on the computer. We trusted them as we have had good experience with this dealership and other Toyota dealerships in general. The price we paid was not that great but we agreed as it was brand new model. In the end, when we got the vehicle and after driving it next day, we found out one of the main feature that made us decide to buy this car which they showed during our the first sales meeting and was promised as standard was not there. We tried to contact the salesmen but they were not willing to help rectify the situation and even gave little impolite response. We tried to contact the branch sales manager and left voicemails and sent emails but didn't receive any response at all even as a courtesy. Highly recommend for their service department but NEVER go to this dealership for buying cars. More

Great service! I'm on my second lease from Hendrick so I always go to their service department. This week they were so speedy that I was shocked when they called to I'm on my second lease from Hendrick so I always go to their service department. This week they were so speedy that I was shocked when they called to tell me my car was ready! More