Hendrick Toyota Apex

Service I had service and was in and out in less than1 hour! The waiting room was quiet with water and coffee available. I have never had to wait an excessive I had service and was in and out in less than1 hour! The waiting room was quiet with water and coffee available. I have never had to wait an excessive length of time. More

Excellent service I always receive great service here. Jacob is informative with any additional service that may be required but never pushy. I am able to get in and ou I always receive great service here. Jacob is informative with any additional service that may be required but never pushy. I am able to get in and out quickly with excellent communication throughout my visit. More

Not customer focused. I just scheduled my 25k service due to Service Indicator light on vehicle. I asked about oil change when I got to service, they said it was NOT includ I just scheduled my 25k service due to Service Indicator light on vehicle. I asked about oil change when I got to service, they said it was NOT included in 25k. service, all they did was rotate tires. After service completed, they texted me about their "report" and said I needed cabin filter replaced + extras service related to that. I still had my vehicle under their service agreement since I bought the new 2017 RAV4 there. After I got home, I noticed the sticker they put on the windshield, noting that oil change/service was good for another 5,000 miles. I called & asked if they changed oil, "No, we just rotated the tires and reset the service indicator switch". I went back through my records to research last oil change at 18k miles, so it's been 7,000 miles since last change. MY FAULT for not paying closer attention, THEIR FAULT too and didn't even offering oil change (even if I needed to pay for it)! It was a wasted day at my trip all the way to Apex, who's service now does NOT even attempt to have a face-face discussion, but rather email and text you what additional services they can ding you for! I believe Toyotas are the best cars there are, but their services is going downhill! More

Always great service Once again, great service for my vehicle. I had to get new brake pads all around and turn the rotors. Estimate was at least four hours but the service Once again, great service for my vehicle. I had to get new brake pads all around and turn the rotors. Estimate was at least four hours but the service tech got done earlier than estimated. They always provide a great customer experience. More

5K /6mo inspection Very friendly, quick and professional. I had been a Nissan owner for over 20 years before switching to Toyota. As a former Hendrick employee, this was Very friendly, quick and professional. I had been a Nissan owner for over 20 years before switching to Toyota. As a former Hendrick employee, this was my first experience with Hendrick Toyota of Apex as a customer and it was gratifying to experience the quality and level of professionalism that surpassed the excellent care I was used to from Leith Nissan. More

Excellent service very good work;I got the feeling the dealership has the customer's best interest at heart sought advise on future maintenance; Don Silvester,asst s very good work;I got the feeling the dealership has the customer's best interest at heart sought advise on future maintenance; Don Silvester,asst service mgr, steered me clear of not needed maintenance More

Good honest service Hendricks has treated me so well over the years-often telling me I didn’t need work I was willing to pay for. This time I needed some extra things I h Hendricks has treated me so well over the years-often telling me I didn’t need work I was willing to pay for. This time I needed some extra things I hadn’t anticipated. They have so much good capital with me I authorized it without hesitation. They do more than take good care of my car-they take good care of my family! More

Transmission check I called Toyota to see if I could have my transmission checked. Kyle assisted me when I called. He was very knowledgeable and made me feel like I wa I called Toyota to see if I could have my transmission checked. Kyle assisted me when I called. He was very knowledgeable and made me feel like I wasn't going to be taken advantage of. When he called me back to give me the news (good news) he did kindly tell me there was a few fluids that should be looked at. I will be back for maintenance! More

Oil Change and Tire Rotation I worked with service manager for many years. He has been straight forward and makes recommendations. I am not easily moved and I like them. I worked with service manager for many years. He has been straight forward and makes recommendations. I am not easily moved and I like them. More

6 months service after purchase My husband and I are very satisfied with the service of our Toyota . Don who took the car information was very nice and very professional. Even thou My husband and I are very satisfied with the service of our Toyota . Don who took the car information was very nice and very professional. Even though we're worried that we came a little bit late because we lost our direction, he told us not to to worry. He even kept his promise of the service finishing in an hour!! . To top it, we had the car washed. I will from now on recommend Hendricks to friends and family for their car needs More