Hendrick Toyota Apex

Great costumer service and fast service! Brian helped us and was extremely welcoming and helpful and make this experience pleasant! My car was serviced quickly. We will definitely be going ba Brian helped us and was extremely welcoming and helpful and make this experience pleasant! My car was serviced quickly. We will definitely be going back! More

Customer Service FAIL! My first review was declined: According to the Community Guidelines - However, this is not meant to restrict your right to comment on or describe an My first review was declined: According to the Community Guidelines - However, this is not meant to restrict your right to comment on or describe an experience. Dear DealerRater Community Member, Upon processing your review through our Content Monitoring system, we regret to inform you that your review has been removed due to the discrepancy between the scores, recommendation, and words contained in the review. So now I will change some wording, but not the FACTS, and lower the score (which is an OPINION) to correspond with the review. I received notice for recall work to be done on my Toyota Tundra. I called a week prior, to schedule an appointment. I made an appointment for 8:25 am on Tuesday, and asked how long the repair should take? The response was a couple of hours. I said ok and thank you. To me a couple of hours means 2-3 hours. A few would be 3 or more. I arrived at 8:20 for my 8:25 appointment. I gave the necessary information and was asked if I would be waiting? I said no, that I would like to get a shuttle ride. This was arranged for me. I asked approximately when my vehicle would be done, and was told 5 or 6. I was shuttled to my destination by Larry (Excellent customer service BTW) He gave me a card and said if I needed a return to give him a call. At 5:00 pm I called to check on the progress of my vehicle. The woman who answered said let me check with your service advisor. She returned to the phone and said " your vehicle is still being serviced and should be ready around 6. I'm sorry but there were a lot of walk-ins today." Please explain to me, the logic behind me making and scheduling an appointment, if I will be put at the back of the herd because I didn't wait? My time is valuable. My vehicle being available to me is important, being that I use it for work. If I waited there, or elsewhere does not matter. My vehicle should have been serviced at the scheduled appointment time. The walk-ins should be handled on a first come basis as a technician becomes available. Customer Service FAIL! Arlton Cangelosi More

5,000 Maintenance My service advisor Brian was informative with answering all of my questions and showed superb customer service. I can always rely on Hendricks Toyota My service advisor Brian was informative with answering all of my questions and showed superb customer service. I can always rely on Hendricks Toyota Service Department. More

Best dealer on town! PERIOD This is the best dealer on town and everyday gets better! Car dealers used to scare me, Hendirck Toyota Apex will always please you! Thank you! This is the best dealer on town and everyday gets better! Car dealers used to scare me, Hendirck Toyota Apex will always please you! Thank you! More

Thank You! Great service care center. Everyone was courteous and friendly. I'm so glad my husband recommended getting my car from Hendricks. Please keep up the g Great service care center. Everyone was courteous and friendly. I'm so glad my husband recommended getting my car from Hendricks. Please keep up the good work. More

RAV4 Maintenance I always receive excellent services from Hendrick's Toyota. Job was done in half the time my service advisor estimated. Jpad Turnquest is always cou I always receive excellent services from Hendrick's Toyota. Job was done in half the time my service advisor estimated. Jpad Turnquest is always courteous and professional. More

Great diagnostic Was assisted by Vladimir who was courteous, professional, and looked out for my well-being as the customer. Received timely and accurate diagnostic e Was assisted by Vladimir who was courteous, professional, and looked out for my well-being as the customer. Received timely and accurate diagnostic evaluation and honest feedback. Great experience and will be back! More

RAV4 Maintenance Service was friendly and competent. Job was not done on time, but we were offered a loaner car at no charge. Service advisor was very helpful. Service was friendly and competent. Job was not done on time, but we were offered a loaner car at no charge. Service advisor was very helpful. More

Excellent service from Brian Dean I purchased my vehicle there and have received excellent services since that time from Hendrick’s Toyota. I received wonderful service fro Brian Dean I purchased my vehicle there and have received excellent services since that time from Hendrick’s Toyota. I received wonderful service fro Brian Dean last week. Thank you Brian and Hendrick Toyota. Daisy I More

Service manager was outstanding This dealer was a overall great experience. The service manager Brian was very helpful and knowledgeable. They are unlike other dealers, that try to p This dealer was a overall great experience. The service manager Brian was very helpful and knowledgeable. They are unlike other dealers, that try to push unnecessary parts or service. I will be coming back for all my service repairs. More