Hendrick Toyota Apex

Great experience Took our car in for nc inspection before scheduled time . Great waiting area! Car done quickly! 20 plus dollars less than we paid before. Pleasant su Took our car in for nc inspection before scheduled time . Great waiting area! Car done quickly! 20 plus dollars less than we paid before. Pleasant surprise! Great service advisor. Will go back again!Highly pleased to recommend this dealership! More

Service this past Sunday I took my car in for a scheduled tune up at 40,000 this past Sunday, Checked in fine and gave my phone number to the service man if he needed me. I pr I took my car in for a scheduled tune up at 40,000 this past Sunday, Checked in fine and gave my phone number to the service man if he needed me. I proceeded to walk around the lot for some time then went and sat in the lobby. After waiting a little over an hour (usual wait time for this service), I went looking for my car. I saw it parked with a lock on it and assumed it was done. Went inside and asked if it was ready and was told by the service man that he had looked for me in the lobby to get my signature but I must have gone somewhere. So nothing had been done on my car and no one bothered to call me (would have been there in a second). So instead, I signed the paper work (owe nothing as it's still on warranty, 2016) and then my car was serviced. After almost 2 hours my car was finally done, I find this unacceptable! I believe my car would have sat for hours had I not gone to find it. You guys take our phone number, xxxx it call us if you need us! It's not fun waiting 2 hours in a Toyota waiting room on a Sunday afternoon!! Not very pleased! More

great people to work with I had an early appointment & used the shuttle. Before I got to my office, my vehicle was ready. I appreciate the fact that they were prompt. I had an early appointment & used the shuttle. Before I got to my office, my vehicle was ready. I appreciate the fact that they were prompt. More

Great service recovery Had an incident where I had to wait for my truck for almost two ours when the service was to take only1/2 hour. The manager found out the reason for t Had an incident where I had to wait for my truck for almost two ours when the service was to take only1/2 hour. The manager found out the reason for the delay and had the issue fixed immediately. He also explained what happened and apologized for my inconvenience and offered a free detailing of my truck. My most recent experience was excellent! More

Disappointed after the sale After dealing with sales and then service to get a "we owe you" installed on my new vehicle I was wishing I went to another dealer! I know now to go After dealing with sales and then service to get a "we owe you" installed on my new vehicle I was wishing I went to another dealer! I know now to go to Fred Anderson. They are a much bigger dealer and can deliver! More

Service Always wonderful service. Nice waiting areas. Was greeted as soon as I pulled in and the car was finished early. I always bring my Prius here. Pri Always wonderful service. Nice waiting areas. Was greeted as soon as I pulled in and the car was finished early. I always bring my Prius here. Prices are great too. More

Great place! I have been going to this dealership for years and the employees are awesome! They are timely and very courteous. I definitely recommend using them a I have been going to this dealership for years and the employees are awesome! They are timely and very courteous. I definitely recommend using them as its always a great experience. More

My 1st 5K maintenance check-up! Friendly staff and very professional. I came on-time on my appointment and the service was done in about an hour. I also love their complementary car Friendly staff and very professional. I came on-time on my appointment and the service was done in about an hour. I also love their complementary car wash. More

Alex, my service advisor, was very thorough Alex wanted to make sure that I knew exactly what was wrong with my vehicle. After showing me that a leak was beginning to develop because of a water Alex wanted to make sure that I knew exactly what was wrong with my vehicle. After showing me that a leak was beginning to develop because of a water pump failure, I was able to make an informed decision (based on my budget and my driving needs) what to do. Thanks Hendricks for being the driver's advocate ! More

Excellent experience, friendly staff Had a service visit 8/22/17. Setting up the appointment in advance was extremely simple and easy. Arrived for my appointment and was met by David Spi Had a service visit 8/22/17. Setting up the appointment in advance was extremely simple and easy. Arrived for my appointment and was met by David Spicer, an assistant service manager. I explained the issue, which was a check engine indicator. David told me what the process would be to determine the problem, the cost of the diagnostics, and said he would get back to me in a couple of hours with what the actual problem is and the cost to repair. David did get back to me in about 90 minutes and indicated it was an issue with emissions and told me what the cost would be for the repairs. After I gave him the go ahead to proceed, he then contacted me when the vehicle was ready to be picked up. When I arrived to pick up the car, I met David again and he indicated the cost would be LESS than what he quoted...a nice surprise indeed. I had an excellent experience with the Hendrick team and in particular David Spicer. More