Hendrick Toyota Apex

10,000 mile checkup. The dealer took care of the 10,000 mile checkup. The timeframe was reasonable for the work that was done. Brian was the service person who handled e The dealer took care of the 10,000 mile checkup. The timeframe was reasonable for the work that was done. Brian was the service person who handled everything. More

Good fast service I was a bit in a hurry due to my personal schedule. The service rep was very courteous and got the job done right and fast. I was impressed! I was a bit in a hurry due to my personal schedule. The service rep was very courteous and got the job done right and fast. I was impressed! More

Awesome Customer Service Hendricks Toyota of Apex has the best service. Appointment 7:30am completed by 8:30am. Special thanks to Vladimir Jaravovich my Assistant Service Mana Hendricks Toyota of Apex has the best service. Appointment 7:30am completed by 8:30am. Special thanks to Vladimir Jaravovich my Assistant Service Manager yesterday was excellent. My next appointment he has already scheduled for me! More

General maintenance check up. Timely response when I arrived and very friendly and professional. I was provided with good future recommendations for maintenance. The service was co Timely response when I arrived and very friendly and professional. I was provided with good future recommendations for maintenance. The service was compelted faster than the estimate. More

Great customer service! I love this dealership because of the caring people who work at Hendricks Toyota. I brought my older RAV 4 in for service regularly and then bought m I love this dealership because of the caring people who work at Hendricks Toyota. I brought my older RAV 4 in for service regularly and then bought my new RAV 4 from the dealership because of the top notch salesman and service department. More

good experience for first time visit Recently took my 2017 RAV 4 in for 5,000 mile maintenance, and was favorably impressed. I had set up an appointment online, but got there a little ear Recently took my 2017 RAV 4 in for 5,000 mile maintenance, and was favorably impressed. I had set up an appointment online, but got there a little early. No problem, they took my car in within 5 minutes of arrival, got me checked in and directed me to the waiting area, which is well-equipped for a comfortable wait. Was told that the service might take as long as 1.5 hours, which was OK, but car was finished, washed (complimentary), and I was back on the road in only a little over an hour. Definitely a good first impression. Charles Employee dealt with: Rick Sanchez More

. Good associates! Fast, effecient, and very friendly. They took the time to explain the services they performed with me. They came highly recommended to me and the wait Fast, effecient, and very friendly. They took the time to explain the services they performed with me. They came highly recommended to me and the wait time wasn't long More

Great Customer Service! I have been taking my car here since it has opened. They have always been very nice and expedient with any service I have had. They have not tried t I have been taking my car here since it has opened. They have always been very nice and expedient with any service I have had. They have not tried to talk me into services that I do not need unlike other dealers I have been to. Great job Apex! More

Wasted Time.. I've been keeping an eye on a 2008 Toyota 4Runner since the day it was posted on Auto-Trader and the website. Even started communicating with the sal I've been keeping an eye on a 2008 Toyota 4Runner since the day it was posted on Auto-Trader and the website. Even started communicating with the sales reps (James/Mike) who sent me photos of the car pre-detail/inspection/etc. So it is known to them about my interest since - there wasn't even any photos available online and I've already expressed interest on the vehicle. After days of waiting and being informed it will be ready repeatedly, I finally get a call stating that the car is available for me to see as it just completed the final detailing. But since I was tied up w/ another engagement, I couldn't rush there right away, but did inform that I will be there 7:30-8:00... coming from Wake Forest to Apex is not a short drive. I get there a little before 8:00, greeted by the two ladies. I informed them that I'm there to see James/Mike to view the 4Runner. Was referred to another sales rep because James was tied up. After several minutes of waiting, I was told the car was SOLD! I'm thinking - there's no way as I just spoke w/ James an hour or so before that and the 4runner just completed detail. I was starting to get frustrated because I just drove that far to only be told I'm sorry it's SOLD! Not to mention, I wasn't called or informed that I shouldn't waste my time and energy to drive that far. Fast forward- the other sales rep had no intention of making things right other than to say - it's SOLD! In the meantime, I just wasted hour of my time to get there.... Eventually James, come out from the back all excited and convinced it is still available - little did he know, the car that he's been working on for days for me had been SOLD..... I know the phrase "you snooze, you lose", but as a reputable business, it is your responsibility to notify customers knowing that some aren't coming from a few miles away rather a distant miles further. I left the dealership unhappy because the car which I've been waiting on for days was sold from underneath my sales rep. From what I can tell, James who originally had been helping me was great - but rather there was a disconnect somewhere within the sales/management/process and this got the best of him and of course myself. 1 * for the appearance and cleanliness of this place 1 * for James who has helped since day 1 and was the only empathetic individual who came out and actually apologized over and over about the situation. Not a single MANAGER came out to apologize.... More

Under staffed during prime time. Very poor staffing during heavy traffic times. Attention to detail lacks. High turnover of staff. Staff openly bad mouths other staff and leadership. Very poor staffing during heavy traffic times. Attention to detail lacks. High turnover of staff. Staff openly bad mouths other staff and leadership. Very disappointed. This is specific to the service/repair side of business. More