Hendrick Toyota Apex

very helpful and friendly service and customer service. very helpful and friendly service and customer service. i feel that, at times, there is an effort to sell service, very expensive service, when the very helpful and friendly service and customer service. i feel that, at times, there is an effort to sell service, very expensive service, when the service is not needed. the young lady that facilitated my service this time did not do this, but i have been there several times and had service pushed on me, e.g. the service tech found some minor signs of power steering fluid under my truck and wanted to repair it for nearly $1000. i did not have the work done and there has been no more evidence of the problem nor has this been brought to my attention again. being able to trust the people i hire to work for me is vitally important. that experience damaged the trust i have with your company. however, while there have been attempts to sell more service, i have not experience the degree of a problem that i described above. More

A lot of folks hate going to dealerships to purchase cars do to the sales people. However, at Toyota of Apex, Randy Adams made buying a vehicle very easy. He wasn't the slightest bit pushy, very knowledgeabl do to the sales people. However, at Toyota of Apex, Randy Adams made buying a vehicle very easy. He wasn't the slightest bit pushy, very knowledgeable, easy to talk to, & made my experience a pleasurable one. David Foster handled legal documents. David was also easy to talk to, & he explained everything in detail & knew the answers to all of my financial/loan questions. These two individuals are nothing short of an asset to Toyota Scion of Apex. More

Very satisfied great service great people best car I ever own would sure would tell everyone I know if they were going to buy a car it should be a tyota own would sure would tell everyone I know if they were going to buy a car it should be a tyota More

Very bad customer service. Could not tell me if car was finished or not. Will look for another Toyota dealer to get my car serviced next time. finished or not. Will look for another Toyota dealer to get my car serviced next time. More

The service was prompt and very friendly. The assistant service manager was informative and great to work with. Also the price was reasonable. I will definitely return to this dealership. service manager was informative and great to work with. Also the price was reasonable. I will definitely return to this dealership. More

I arrived for a 5000 mile service on my Toyota truck at 7:30 AM. It took several minutes to get signed in and I was concerned about how long it would take, I was asked whether I wanted my truck washed as 7:30 AM. It took several minutes to get signed in and I was concerned about how long it would take, I was asked whether I wanted my truck washed as well as serviced and I said yes. I settled in the waiting area with a cup of hot coffee and my tablet to wait. I was pleasantly surprised when the service rep cam and got me in less than a half hour, my truck was serviced (and washed)! Great job, very friendly, very speedy. More

Customer service was very good. Steven Graham provided very good information on the service being performed on the car. Credit should also go to the technician for performing the work. The car is runnin very good information on the service being performed on the car. Credit should also go to the technician for performing the work. The car is running very good. THANKS! More

Fantastic, Great, Friendly, Love the free muffins and coffee while I waited, and water too. The restrooms were very clean. Always on the ball. Glad we bought our car there, so we bought a Truck also. coffee while I waited, and water too. The restrooms were very clean. Always on the ball. Glad we bought our car there, so we bought a Truck also. More

Well, I must say that the moment I arrived with my car, I was greeted and welcomed immediately. Nick asked me all the appropriate questions and did my paper work speedily and readily. The car was also read was greeted and welcomed immediately. Nick asked me all the appropriate questions and did my paper work speedily and readily. The car was also ready just as he said it would be. One last point on their favor, the wait was made comfortable by the free coffee and muffins provided. I appreciated the overall warm service. More

This visit was for a simple 5000 mile service. The technician managed to undo what took three visits to get the tire warning light turned off and properly adjusted. I have no confidence that the techn technician managed to undo what took three visits to get the tire warning light turned off and properly adjusted. I have no confidence that the technicians are properly trained or supervised! More