Hendrick Toyota Apex

I had a minor service issue and they more than adequately resolved it to our satisfaction by going the extra mile. Outstanding service and attention. resolved it to our satisfaction by going the extra mile. Outstanding service and attention. More

This dealership is very honest and avoids recommending unnecessary and excessive repairs. Their sales floor is also very courteous and they don't rush anyone through the process. unnecessary and excessive repairs. Their sales floor is also very courteous and they don't rush anyone through the process. More

I visited multi car dealers looking for a hybrid car. I started out thinking I wanted a Ford cmax or GMC Acadia and drove both of these. Neither quite had "it" for me. The cmax has REALLY uncomfortable sea started out thinking I wanted a Ford cmax or GMC Acadia and drove both of these. Neither quite had "it" for me. The cmax has REALLY uncomfortable seating, especially for the front passenger. The Acadia has NO left armrest for front seat passenger ... Wouldn't that be uncomfortable for much time in the car?? But, finally, the Prius was "just right". Seats fold down FLAT for great cargo space; nice, roomy, comfortable seats WITH armrests, great displays with tons of options, and mileage is fantastic. But the best selling point for us was our salesperson, George Sevier. If you want to know about a Prius, George is THE MAN. He drives one himself and he can quickly orient you to all the bells and whistles and how to best drive your car for maximum return. George Knows Prius. Ask for him when you go to test drive a Prius. AND... Watch out for other cars that no longer have a spare tire! Prius has a spare and it doesn't infringe on your cargo area. The whole experience with Toyota Apex was just, well, SUPERIOR. If you want a pleasant buying experience, and a salesman who will go the extra mile for you, visit Toyota Apex and ask for George. (And, no, I had never met George, The Man, before this experience). More

I was told my car would be ready early the following day following a routine service check and it took TWO days longer than I was told and NOTHING was wrong with it. Someone "closed" the ticket and no one following a routine service check and it took TWO days longer than I was told and NOTHING was wrong with it. Someone "closed" the ticket and no one noticed my car was just sitting in service, not being taken care of. When they called to say it was ready, I was told it was being detailed. I got it back as dirty as when I dropped it off. These folks do not know what the word "service" means. Guess, I'll go vacuum out my car... More

Toyota of Apex, very impressed with Jamie, as she Toyota of Apex, very impressed with Jamie, as she educated me on preventive things I could do for my Sienna. The staff ensured I worked with Jamie Toyota of Apex, very impressed with Jamie, as she educated me on preventive things I could do for my Sienna. The staff ensured I worked with Jamie as I was just at this shop 2 weeks ago, and rather then give me another service rep. who I would have had to retell my situation they kept service with her. I felt that "down home feeling" with the staff although in the Wake County area, as I usually will go to smaller toyota spots in Wilson or Goldsboro, although I reside in Apex.... so its good to get that "friendly service in my backyard". Do I expect this service every time.....well ...why not I am a customer who if satisfied will proudly boast to others. Thanks again for the good service and keeping my mileage down ..as I will now get service in my backyard. Thomas of Apex ps: hope you guys will read as it was thought out. More

The staff at this dealership have all been excellent for me to work with. Nick has been my rep for the last three occasions and has provided an excellent level of attention to help keep my car operating gr me to work with. Nick has been my rep for the last three occasions and has provided an excellent level of attention to help keep my car operating great. I also want to thank the telephone receptionist as well as the service tech's that perform work on my vehicle. The all have been outstanding whenever I have brought my car in for service. More

Employees courteous and patient. Took the time to explain costs. Jonathan was very professional. Got me in and out in 1 hour, that's a record. costs. Jonathan was very professional. Got me in and out in 1 hour, that's a record. More

Service Visit - Bought 4 tires with alignment and balancing; Need to go back for re-Balancing | My time is costly. - No offer of compensation adjustments, other than So Sorry You Needed to Come Back balancing; Need to go back for re-Balancing | My time is costly. - No offer of compensation adjustments, other than So Sorry You Needed to Come Back and Wait (Again) More

This is just one of the several service visits that I have had with Toyota of Apex and all of the service people have been very helpful. This time was especially impressive when they pointed out that my have had with Toyota of Apex and all of the service people have been very helpful. This time was especially impressive when they pointed out that my license was out of date. My renewal was due 10 of 2012 and it was now 3 of 2013. the offer was made to do the state inspection so that I could renew. Actually at my last visit the state inspection was made and my renewal had been sent in but the sticker had not been returned to me. The state inspection was cancelled and but was inadvertently charged to me. The next morning Patrick Stoll called me to tell me that my bill had been adjusted to remove the over-charge. This has been just one event that I have experienced in dealing with my service visits. More

First, I like that I was able to make an appointment the evening prior for a belt repair. The morning of the repair I was pleased to see cheerful people waiting on me at the dealership. Jamie was my c evening prior for a belt repair. The morning of the repair I was pleased to see cheerful people waiting on me at the dealership. Jamie was my customer service rep and she was awesome. I appreciate her thoroughness and attention to detail. She walked me through the entire process and even pointed out that I needed a recall fixed. She was able to make a bad situation much more pleasant. I can not thank her enough for her patience and understanding. I will come back again... More