Hendrick Toyota Concord

The service was adequate but both the sales associate and the fininacial advisor I worked with were not forth coming with information. I wanted to purchase a hybrid vehicle and due to stock issues I settled the fininacial advisor I worked with were not forth coming with information. I wanted to purchase a hybrid vehicle and due to stock issues I settled for a new Toyota corolla instead. After this I was adamant about taking out a 60 month finance plan but they immediately lumped me into a 72 month plan because they knew the dollar amount I was willing to pay. As a result they pushed their premium packages at me. I selected the silver package and found out later they had me signed up for the platinum package instead. This is my very first new car purchase and I feel that at every turn I was lied to and scammed into paying more for the car than I should. I canceled the platinum plan as soon as I realized what had happened but I was unable to cancel the GAP insurance even though I was told I would be able to cancel it at any time. I also was not allowed to remove the 1 year pointless dent repair and the oil changes. When I asked why they would not give me a reason. The only reason I am giving them two stars is because the car itself is great. However I will be paying almost 3 grand more than I anticipated because of all the add on charges that i was not made aware of. More

I highly recommend Justin Dreyer because he was very knowledgeable able my suv. I felt like my suv was in good hands; and plus he check out my tires to see if I will be oh k driving to Myrtle Beach that knowledgeable able my suv. I felt like my suv was in good hands; and plus he check out my tires to see if I will be oh k driving to Myrtle Beach that weekend. He went above and beyond his services advisor title. He had a solutions to all my life challenges I brought his way that day so I really appreciate your honest and I don’t want anyone else but Justin Dreyer as my service advisor!!!!!!! Extremely remarkable and amazing service a 10 out of 10 !!!! Zach Williams did awesome job on my suv it drives better and he was fast because I wasn’t waiting for my suv long at all !!!!! So thanks you Zach for your hard work and labor under my hood of my suv !!!!! More

Exceeded expectations! They are always so understanding, kind and prompt. they are thoughtful of my time with each visit. They are always so understanding, kind and prompt. they are thoughtful of my time with each visit. More

Brad did a good job for me. This was my first time working with him. This was my first time working with him. More

Just bought my 3rd RAV4 from Hendrick Toyota in Concord, NC. That says enough but i want to add a shoutout for my sales team: Kaitlyn Larson, Desmond Quinn, and Jessie McClellan. Nico in Service Dept. is NC. That says enough but i want to add a shoutout for my sales team: Kaitlyn Larson, Desmond Quinn, and Jessie McClellan. Nico in Service Dept. is terrific as well. More

Very quick to get my vehicle in and out for service. .service tech was very nice and seem to be very knowledgeable Well pleased with the way everything was taken care of. .service tech was very nice and seem to be very knowledgeable Well pleased with the way everything was taken care of. More

They were ready at the appointed time and finished in half the time that was estimated. Super friendly service! half the time that was estimated. Super friendly service! More

Highly professional team, my experience was beyond exceptional! Everyone took the time to insure my truck exceeded my expectations!!!! Thank you! exceptional! Everyone took the time to insure my truck exceeded my expectations!!!! Thank you! More

High quality service on my detail! I was thoroughly satisfied and received excellent service. Thank you Frankie!!! I was thoroughly satisfied and received excellent service. Thank you Frankie!!! More

Easy to make appointment. Multiple reminders about appointment. Service technician provided estimate of time and kept me updated. I feel like I get good service for what I p Multiple reminders about appointment. Service technician provided estimate of time and kept me updated. I feel like I get good service for what I pay for. More