Hendrick Toyota Concord

This is my 3rd vehicle purchase from this dealership. They are always kind, professional, and knowledgeable. They make you feel comfortable and important. They are honest and make you feel valued as a pe They are always kind, professional, and knowledgeable. They make you feel comfortable and important. They are honest and make you feel valued as a person. I continue to return to Hendrick's Toyota! More

Just moved to Charlotte at the end of last year and am a first-time customer in the service department. I owned Toyota vehicles for a very long time and always get them serviced at the Toyota dealership. On first-time customer in the service department. I owned Toyota vehicles for a very long time and always get them serviced at the Toyota dealership. On 02/15/23, purchased a battery and had it installed. The service representative was very professional and courteous but, I requested to have the corrosion left from the old battery to be cleaned at the terminals and the battery's bracket. Unfortunately, much of the corrosion was still there after I received the vehicle back from service. While in the waiting area, noticed the furniture is in need of replacement, the chair's upholstery ripped and the tables are torn and stained. Also, disappointed they didn't grant a military discount for the purchase I made. Still, I have not decided yet if I will be back at this dealership. More

Very friendly & well manner staff. .keep u updated with all repairs ...& very relaxing facility..thumbs up.. .keep u updated with all repairs ...& very relaxing facility..thumbs up.. More

Outstanding service down the line, from the ease in making an appointment to the courteous and professional staff. I was amazed that they were able to complete the major repair job my car required the making an appointment to the courteous and professional staff. I was amazed that they were able to complete the major repair job my car required the same day. Special shoutout to service advisor Jay. More

Friendly staff, excellent service. I like that they accept service coupons from other Toyota dealer. Definitely will come back here again. I like that they accept service coupons from other Toyota dealer. Definitely will come back here again. More

I was taken on of my scheduled maintenance appointment. Service Advisor Jonathan was courteous and professional. He notified me when my vehicle was ready. The facility was clean . Will definitely keep retu Service Advisor Jonathan was courteous and professional. He notified me when my vehicle was ready. The facility was clean . Will definitely keep returning when my vehicle needs service or maintenance. Very satisfied More

Everyone in the service department is knowledgeable, friendly and courteous. They take very good care of my vehicle. I wouldn't take my care anywhere else to be serviced. friendly and courteous. They take very good care of my vehicle. I wouldn't take my care anywhere else to be serviced. More

Excellent service. Professional staff. Quick get in and out. Very informative of what needs to be taken care of. Professional staff. Quick get in and out. Very informative of what needs to be taken care of. More

Service was prompt, friendly and efficient. The promotion was good too. The also honored a warranty. The promotion was good too. The also honored a warranty. More

Jay Moore provided excellent service and care for my vehicle. He has earned my trust and I will look to him for my future vehicle service needs. vehicle. He has earned my trust and I will look to him for my future vehicle service needs. More