Hendrick Toyota Concord

Hello! In October of this year, we became the owners of Toyota Highlander. The only thing that pleased us was the presence of a car. Unpleasant memories of the visit, unfortunately, remained. The feedback Toyota Highlander. The only thing that pleased us was the presence of a car. Unpleasant memories of the visit, unfortunately, remained. The feedback form is asked to be filled out almost immediately, but the catch is already at the end. Having discussed the final amount of the purchase of the car, an unexpected surprise awaited us in the form of paying the amount for the rooms, which we did not say about, but simply left as an unpleasant surprise. It would be fair to the buyer to voice such moments. A pleasant conclusion was communication with an employee from the financial department Chris. Unfortunately, I feel cheated. Whether I am ready to visit this salon in the future, hardly More

Great experience! Worked with John Larson in buying our 2018 Highlander. It was a smooth and easy process. He walked us through all the steps on how to use the cars hig Worked with John Larson in buying our 2018 Highlander. It was a smooth and easy process. He walked us through all the steps on how to use the cars high end features. We highly recommend requesting John when shopping for your next car. More

Great Experience Dealing with Paul Shaw was a feeling of accomplishment. Talking to Paul on purchasing a new car was rewarding. He heard everything I said that I wan Dealing with Paul Shaw was a feeling of accomplishment. Talking to Paul on purchasing a new car was rewarding. He heard everything I said that I wanted in my new vehicle.The first car he showed me was a red Rav4 which was nice, but i requested a blue one . The following week Paul found my blue Rav4 which I requested.My dream vehicle . I had extremely pleasant experience dealing with Paul Shaw,and he was patient, honest, and showed his skills as a dealer. I would highly recommend him to others who are looking to purchase a vehicle from Hendrick Toyota of Concord. Thanks Paul Shaw for caring. Miriam Glover More

Derrin/Darrin the sales manager is the rudest person I have ever encountered trying to buy a vehicle. Not sure if he is new or just plain stupid, but he definitely has no knowledge on how to do his job o have ever encountered trying to buy a vehicle. Not sure if he is new or just plain stupid, but he definitely has no knowledge on how to do his job or customer service. Would not recommend a single soul to this dealership if you have to work with this guy. He will act like he is better than you and will not work to try to make anything happen. What a waste of space in an organization with such a great reputation. More

Outstanding Support John Larson is an outstanding salesman. Although I was initially looking for a Camry SE or a RAV4 LE, John was patient with me and showed me other mo John Larson is an outstanding salesman. Although I was initially looking for a Camry SE or a RAV4 LE, John was patient with me and showed me other models of the RAV4. I eventually settled for the RAV4 XLE. This vehicle had all the items I was looking for, including leather seats. John is a very knowledgeable salesman, and I will recommend him to anyone I know who is interested in purchasing a Toyota from Hendrick Toyota. Thank you for all the support and it was a pleasure doing business with John and other Hendrick Toyota staff. More

Shady Sales Manager Hendricks Toyota of Concord, Buyer Beware!!!!!!! I have been shopping for a New/Used Toyota Tundra truck for quite some time and I finally found one t Hendricks Toyota of Concord, Buyer Beware!!!!!!! I have been shopping for a New/Used Toyota Tundra truck for quite some time and I finally found one that was exactly what I was looking for. I contacted Hendricks and spoke with a fantastic salesman, Thomas Murrell. Thomas was knowledgeable, helped me with whatever question I had and after a few days of going back and forth, settled on a price for a 2017 Toyota Tundra Limited TRD edition with 29k miles, for $37,800. I asked Thomas if I could put a deposit/hold on the Truck because I couldn’t get there until Saturday morning 7/27 because of work. Thomas stated he already spoke to the sale manager and told him I would be here on Saturday and we were good to go. Thomas and I spoke Friday 7/26 and told him I submitted the credit application to start the process and get that out of the way. Thomas acknowledged that it had been received and I would be financing $32,800 after putting $6,400 cash down. We had a casual conversation and ended by stating we would see each other at 9:30am Saturday morning. On Saturday at approximately 8:45am as I was about to walk out the door, I received a call from Thomas stating someone else was here with a check in hand to buy the truck and that another salesperson sandbagged us, knowing full well the truck was spoken for already. I told Thomas, the sales manager already knew we had a deal and that I was on my way. About two minutes later I received a call from Sales manager Jeffrey Reeves explaining that he would make it up to me and that he couldn’t/wouldn’t hold the truck for me and was selling it to the other guy, knowing full well Thomas and I struck a deal a few days prior and that I had filled out the credit app and was actually on my way up to purchase the truck when I was notified that the truck was being sold out from under me. Reeves continued the Political BS, stating he wouldn’t and couldn’t sell it to me now because the other person was already here and said they would make it up to me by selling me another truck. I explained I did NOT want another Truck, I want the one that was agreed upon. I explained to Reeves, this is exactly the reason people HATE the car business because of shady/slimy deals like this. Reeves is a spineless weasel just like the Salesperson that sandbagged my sales guy Thomas. I would not recommend this dealership to anybody because they can NOT be trusted. Reeves is your Typical Sales Manager that will do whatever it takes to screw someone over, no matter the cost. I want to thank Thomas Murrell for his courtesy, honesty and professionalism throughout this process, and told him, you are the one that should be the Sales Manager, not Reeves. Guys like Thomas are far and few between and his honesty and professionalism should not go unnoticed. If you want a new/used Toyota, please go to Toyota of Gastonia, ask for Tracy Surratt, Tracy was honest, courteous and upfront with me from the word go. Couldn’t ask for nicer people to deal with. More

Toyota of Concord Mean What They Say. Toyota of Concord priced match another Toyota Dealer that was 2 hours away from our home. They delivered our specified Toyota Highlander Limited for Toyota of Concord priced match another Toyota Dealer that was 2 hours away from our home. They delivered our specified Toyota Highlander Limited for the price we wanted with 0% financing for 60 months with no games on the out the door price. They did try to sell some extras but that is a personal decision to be made by the buyer. Taye Holmes and James Ramirez were excellent to deal with on the transaction. More

Excellent Experience We worked with LaChrisha Wilson. From the moment she met us at the door she was excellent to work with. She was able to answer our questions and help We worked with LaChrisha Wilson. From the moment she met us at the door she was excellent to work with. She was able to answer our questions and help us through the process. Easiest car purchase we have ever made! Thanks LaChrisha! More

UNBELIEVABLE!!!!......but in a good way We already own 2 Toyotas....but we were ready to jump ship to another manufacturer.....until our experience at this dealership! Everyone was friendly, We already own 2 Toyotas....but we were ready to jump ship to another manufacturer.....until our experience at this dealership! Everyone was friendly, helpful, and worked to find what we wanted. I can honestly say it was a pleasure doing business with the teammates at this dealership. Christian Rivera was our sales person..... knowledgeable and a truly lovely person. We are proud to now be the owners of 3 Toyotas...all were certified pre-owned. More

Very displeased Went to look at purchasing a car and our sales guy was great, was able to make an offer that fit my budget. However, the finance guy was awful and rus Went to look at purchasing a car and our sales guy was great, was able to make an offer that fit my budget. However, the finance guy was awful and rushed me through the entire process. He ripped me off and snuck in a extra warranty I didn’t need and then rushed me out the door. Will not go back. More