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Hendrick Toyota Concord - Service Center

4.7

110 Lifetime Service Reviews

7670 Bruton Smith Blvd, Concord, North Carolina 28027

110 Reviews of Hendrick Toyota Concord - Service Center

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August 30, 2018

"Service Visit"

- Ellen1234

I’ve had my Toyota Prius serviced here since 2009. I’m pleased with the service I receive and especially like working with Chip Gonion.

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Recommend Dealer
Yes
Employees Worked With
Chip Gonion
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Routine maintenance is a breeze"

- deniseNC

I like the ease and convenience of making my appointment online, and appreciate the email reminders. The service area opens at 7am which fits my schedule.

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Recommend Dealer
Yes
Employees Worked With
Matt Baranoski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 26, 2018

"Exceptional"

- Bestcustoner73

Dependable, reliable, creditable and economical and hospitable! Despite the crowd that early in the morning, they honored my 7:45am appointment and got me in and out in a reasonable time.

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Recommend Dealer
Yes
Employees Worked With
Matt Baranoski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Blake Morgan
August 23, 2018

"Bad service"

- Jesse11

I bought my 2016 Camry se from this Toyota location. I do my monthly maintenance here as well. Justin dreyer was my service advisor. I recently got my oil change, tire rotation and engine filter replace. A day after, my car stunk and one of my lug nut came off when I drove. I’m a field service engineer and this isn’t safe for my job. I depended on this service center but was very disappointed at the end. I brought my car back and asked for Justin dreyers help but it seems like he wasn’t on my side. All my lugnuts were wrong and bigger and did not fit my oem tool in my trunk. Justin says they were worn when it never fit my tool socket. Justin told me I’ll have to either buy all new lug nuts or buy an extra lugnut for the one that flew off. This guy is seriously trying to get every penny he can from me. Luckily I spoke with the service manager and he was able to assist me with my concern. Overall, I find Justin as a horrible service advisor who only seeks for his own benefits instead of helping customers with their concern. Justin even had the nerve to tell me they found some spare lugnuts for my car when I was the one who spoke with his service manager who helped make sure my car was taken care of. In the end, I got the correct lugnuts but my car still smells. I’ll never take my car here for Maintenance anymore.

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Recommend Dealer
No
Employees Worked With
Justin Dreyer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2018

"Excellent Service!!"

- suhail

Great service provided. Employee explained the issue and steps that was done to repair the issue. Would recommend others to visit this location for any service.

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Recommend Dealer
Yes
Employees Worked With
Jay Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Regular scheduled service "

- Toyota Concord

Every thing went well all taken care of, and the car washer was actually working today. See you when the next service time is due.

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Recommend Dealer
Yes
Employees Worked With
Don't remember the service tecks name.
August 15, 2018

"AC issue with my 2005 camry"

- Thuan

AC issue with my 2005 Toyota Camry. Excellent And friendly service. Would recommend this dealership to others. Justin is very friendly and easy to work with.

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Recommend Dealer
Yes
Employees Worked With
Justin Dreyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 10, 2018

"oil change. "

- inazario007

Typically i receive good service, However, this time around it took very long just for an oil change. I had to approach the desk to get a status and the vehicle was completed and he said he had called me. I had checked my phone and no call. I waited about 2 hours just for an oil change.

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Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 09, 2018

"Service Advisor"

- bohunter

I have been using Toyota of Concord service department on and off for the last 10 years and the service has always been top notch! Mike Sheehan did an outstanding job as an Service Advisor.

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Recommend Dealer
Yes
Employees Worked With
Mike Sheehan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 09, 2018

"Major service"

- Vickirita

Professional service and delivered as it was promised and on time and it was within the quoted price. Oliver Murray was very professional in his job and exhibited an upbeat attitude that made him a pleasure to work with

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Recommend Dealer
Yes
Employees Worked With
Oliver Murry
1
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