Hendrick Toyota Merriam

Service Dept. Staff was not very friendly upon arrival. Was told I needed a loaner vehicle. It was filthy both inside & out. I received a phone call regarding what Staff was not very friendly upon arrival. Was told I needed a loaner vehicle. It was filthy both inside & out. I received a phone call regarding what was wrong with my car & was told the technician recommended a couple other fluid lines in my car be flushed. I denied that service. When I picked my car up they were not friendly & the agent I worked with, Ken, told me to pull the loaner into the garage after I'd already parked it. He was very short with me, not friendly & never thanked me for bringing my car in (probably because my car was covered under warranty & I denied additional services that would have cost approximately $300). Disappointing! More

Great Ike and I appreciate the customer service from check in to check out. We knew we needed two vehicles ASAP and my brother referred us to Tim Sr. Donnie Ike and I appreciate the customer service from check in to check out. We knew we needed two vehicles ASAP and my brother referred us to Tim Sr. Donnie also helped. It was a positive experience and we will look forward to leasing another vehicle in the future. We give Hendrick Toyota Tim Sr and Donnie all perfect scores. Thank you for helping us. More

Going to try Olathe Toyota next time. Took my recently purchased Land Cruiser for an inspection. They went through the vehicle and let me know what was going on. I had a few concerns that Took my recently purchased Land Cruiser for an inspection. They went through the vehicle and let me know what was going on. I had a few concerns that were ignored that I had to ask about multiple times. My sunroof isn't working and I was told it would be 2 hours of diagnostic time just to see what's wrong. That's not acceptable. There's two or three things that could be wrong with the sunroof. I would have just fixed it if they gave me a quote. I asked for my keys to be progammed and they weren't able to. I will find a Toyota dealership that can. Lastly they told me my coolant reservoir was empty and didn't even top it off. I don't trust a dealership that won't even top off fluids. Won't be going back. More

Great Experience They worked around out busy schedule of running kids to after school activities and got everything ready while we were in and out of the dealership. They worked around out busy schedule of running kids to after school activities and got everything ready while we were in and out of the dealership. More

Mainteace Work done quickly and correctly. Staff is friendly and efficient. Service advisor Ken Johnson has been taking care of the service of vehicles for many Work done quickly and correctly. Staff is friendly and efficient. Service advisor Ken Johnson has been taking care of the service of vehicles for many years. More

Maintenance Work is done in a timely fashion and there is no high pressure to do other procedures. Staff was efficient and friendly. Have been very pleased with d Work is done in a timely fashion and there is no high pressure to do other procedures. Staff was efficient and friendly. Have been very pleased with dealership and service. More

Oil Change Professional, friendly and efficient. Checked in on time and wait time was less than the time predicted. Explained what was done and what needed to be Professional, friendly and efficient. Checked in on time and wait time was less than the time predicted. Explained what was done and what needed to be done but didn’t push to set new appointment. More

Sleazy car salesman who doesnt listen. My car dealer was only concerned about his spiel. He wasn't listening to any of my needs or concerns, only the next lame car line he was going to say My car dealer was only concerned about his spiel. He wasn't listening to any of my needs or concerns, only the next lame car line he was going to say next. More

Buying a used Highlander Everyone I came in contact with was super friendly and was very accommodating in all I was looking for. The sales person was wonderful to work with Everyone I came in contact with was super friendly and was very accommodating in all I was looking for. The sales person was wonderful to work with without any pressure. After buying the car, I had a couple of minor issues that were taken care of promptly by the service dept. More

Snakes in the grass This place is full of dishonest people. Bought a vehicle from them on July 20th. During the test drive the salesman showed us this neat feature called This place is full of dishonest people. Bought a vehicle from them on July 20th. During the test drive the salesman showed us this neat feature called a "jump seat" or what Toyota calls a Stow Seat. He explained how the dealership purchased one for the vehichle since it was used and the previous owners took it out. While we were doing the financing, the dealership cleaned our vehicle. I didn't know until 2 days later when I went to show the seat feature to my friend that the dealership had removed the seat from its cubby hole. We live 3 hours away. The dealership won't make it right and either return the seat or ship us a new one. We have been talking to sales and they continue to ignore or try to deny they did anything wrong. This seat is important, we have dogs and it helps fill the gap between the two captains chairs. Very dirty games they are playing and it really makes you wonder what else they removed or did to the vehicle when they were "cleaning it up" for us. If I could return the vehicle at this point, I would. More