Hendrick Toyota Merriam

I had been wandering the parking lot of Hendrick Toyota for a while when Kirk Duckers spotted me and asked if I had been helped. I could tell he was a hard worker, it was a brutally hot summer day and he for a while when Kirk Duckers spotted me and asked if I had been helped. I could tell he was a hard worker, it was a brutally hot summer day and he was sweating buckets. Still, he took the time to talk to me and address my needs. As a woman who knows next to nothing about cars, I am always hesitant that I'll be misled or taken advantage of by the stereotypical car salesman. Mr. Duckers was extremely professional and patient with me. He did not push me towards a particular car, but listened to my needs and answered my questions. He didn't try to "sell" me on the car, he let the car do the talking. He was personable and genuine and I really felt I could trust him. I knew I was in good hands. Although I found a lower price at a different dealership, I wanted to complete my business with Mr. Duckers. He helped me negotiate a fair price without being condescending or wasting my time. I feel my time with Mr. Duckers was helpful and has restored my trust in the professionalism of car salespeople. More

Working with Kirk Duckers was a pleasure and the overall experience was positive. I will most likly come back for my next car purchase. Thank You. experience was positive. I will most likly come back for my next car purchase. Thank You. More

kirk was great. very accomodating. very professionali i kirk was great. very accomodating. very professionali i buy several cars a year and he was one of the best salesman i have had i would highly recomm kirk was great. very accomodating. very professionali i buy several cars a year and he was one of the best salesman i have had i would highly recommend him More

Kirk was honest, friendly, helpful, available and used no pressure in selling us a new RAV4. We were wanting to obtain a new car within a limited timeframe which we were able to accomplish. pressure in selling us a new RAV4. We were wanting to obtain a new car within a limited timeframe which we were able to accomplish. More

Kirk Duckers is a nice sales rep to work with. He is friendly and down to earth. We rode away in exactly the vehicle we wanted with the terms we wanted. friendly and down to earth. We rode away in exactly the vehicle we wanted with the terms we wanted. More

Kirk was very helpful in describing features on the Corolla. He told me about the $500 rebate, but I did not understand that this was what made the price listed in the paper. There was a lot of new i Corolla. He told me about the $500 rebate, but I did not understand that this was what made the price listed in the paper. There was a lot of new info on my part. I am enjoying driving my new car! More

When I buy cars, I'm very direct and to the point. My background is engineering and I'm dangerous enough to know how to figure out what price I need and interest rates I need to make car buying work f My background is engineering and I'm dangerous enough to know how to figure out what price I need and interest rates I need to make car buying work for my budget. I laid out exactly what I needed after I found the vehicles I wanted. The Hendrix team could not find the additional $2500 in price reduction I needed, so I separated my 3 for 2 deal into a 2 for 1. It worked out fine as I found the right car and price at another Toyota dealership. The truck I bought from Hendrix has been exactly what I wanted and expected. I look forward to free oil changes and it's probably a good thing I don't need to come back often since Toyota's are dependable and should last a very long time. I would have been 100% satisfied if I could have done the 3 for 2 deal at Hendrix, but Kirk worked the deal I wanted without excessively needing to go to the manager for price and approval. I appreciate sales professionals that realize they can be personable and professional and get a deal done in a timely manner without being dis-genuine and that "creepy" car salesman. More

We recently purchased a 2011 Avalon from Hendrich Toyota. We had been looking for 3 months for a vehicle to fit our needs. We actually enjoyed our buying experience. Every time we walked in the door, s We had been looking for 3 months for a vehicle to fit our needs. We actually enjoyed our buying experience. Every time we walked in the door, someone was there quickly with a friendly greeting and offer to help. Paul Haake and Bryan Hendrich were very good to work with. While they were very eager to help us us find and purchase the car we wanted, they were anything but high pressure. They were very professional and dealt with us in the manner we requested. They were good to keep in touch after our first meeting and test drive. We also appreciated the professional, friendly manner in which the Used Vehicle Sales Manager, Jeremy Wilson conducted business, It has only been a month since our first visit ever to Hendrick Toyota. Overall customer service has been very good, to date. Dealership is 2 hours away from us, but worth it. More

My wife and I went to Hendrick toyota to purchase a used car we had been looking for online. We found David Wells to be very friendly and hepful. It wasnt until we stepped into the finance office that thing car we had been looking for online. We found David Wells to be very friendly and hepful. It wasnt until we stepped into the finance office that things went bad. We were already rushed, I had somewhere to be and we had been sitting at the desk for about an hour and a half. This is the "normal wear you down to sign so you can leave tactic" that is super annoying. The last 2 cars I've purchased had no such issues. 1 car we bought over the internet, the salesman gave me what I asked for on my trade in ($5000 more than what NADA said it was worth as a trade) and delivered my new vehicle to my house, on a saturday, 175 miles away from the dealership, and had the contract signed at my kitchen counter. The car before that was done within 1 hour. We drove the car, we put money down, we were walked into a waiting finiance department and we left before we had time to finish our soda. Now, we haggled over the price of the car once, which obviously I didnt ask enough off, but I knew what I would pay, and offered it. We were quoted 10% interest before our credit was pulled, once in the office we were told we could get 5.7 IF we bought GAP, a service warrenty, and an oil change program. I was told it was REQUIRED to lower the interest payment from the bank. Now, I had already called my bank during that 90 minutes we were left to sit and stare at the desk and they said to refinance it with them and they would drop 2% off their APR. Done deal. So its not so much the big deal of finiancing, but being told the bank required it, well I dont like being lied to. Once I got home at 10pm after being 2 hours late to where I needed to be, I sat down it says at the bottom of all three items that they are not required to obtain financing. I will be calling to cancel them all come monday morning, even if Miss Miller says she wont allow it. More