Hendrick Toyota Merriam

Bad service experience I have a Toyota Land cruiser front wheel bearing( repack)serviced last year brought back to the attention of Jeramie Albin the other day 12/7/15 bec I have a Toyota Land cruiser front wheel bearing( repack)serviced last year brought back to the attention of Jeramie Albin the other day 12/7/15 because of the driver side wheel has a play, after more than 3 hours of waiting I was told my car need another wheel bearing repack at my expense of 500? dollars or more .Have a lengthy discussion with him and let him know my disappointment at Hendrick toyota service because I believe if the job was done right the first time I don't have to come back there for the same service after 13,000 miles.To make my long story short I would like to tell everyone I'm not going back to that dealership anymore. More

I felt very supported and taken care of. I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if you I went to Hendricks Toyota and had Sue Wells help me get my car. This is my second car and the whole process can be overwhelming-worrying about if you are getting a car that's worth getting, financing, all the paper work. I could only wish I had bought my first car with Sue because I didn't go through all of those fears this time. She gave me her real opinion on the cars I was looking at and showed concern in that I got a safe car. She is great at explaining each step simply and precisely without skipping parts while also keeping it in relative terms. She even helped me talk to my insurance company-which has always been overwhelming to me for some reason. I felt good about my purchase that evening and even better the next day. When I went to financing, I also felt very relaxed and reassured during that process. Everything was explained well and felt very easy going. Thank you Sue! More

Extremely Poor Customer Service Bought a 2010 Certified Camry. Driver's side visor will not stay up and out of place. Called and visited dealership, got no satisfaction or offer to Bought a 2010 Certified Camry. Driver's side visor will not stay up and out of place. Called and visited dealership, got no satisfaction or offer to repair. More

GOOD BUYING EXPERIENCE!! All the employees at this dealership seemed to work together to make my buying experience very easy and actually enjoyable. Everyone was friendly, kn All the employees at this dealership seemed to work together to make my buying experience very easy and actually enjoyable. Everyone was friendly, knowledgeable and willing to listen to what I was saying. So in the end I got the car I wanted and in my price range. The salesman took time to explain all the features and how everything worked. He even helped me set up my phone to the blue tooth before I left. More

Simply fantastic As a first time car buyer, the level of service I received was astounding. Before I even reached the dealership, a sales representative had compiled a As a first time car buyer, the level of service I received was astounding. Before I even reached the dealership, a sales representative had compiled a video for me on the vehicle I was going to test drive. My representative answered all of my questions in a very professional manner and treated me in such as way as well. The internet rep also greeted me personally and kept me company until my sales rep came over. I explained to my rep that I didn't have a car (I borrowed a friend's car to test drive the vehicle I was looking at) and my rep told me that he would pick me up personally, which they did. I am extremely satisfied and would not hesitate to recommend any friends or family to this dealership. More

Great sales experience, love my new car!! Sue Wells immediately made us feel welcomed and I knew I'd be taken care of. She showed me several different cars around my price range and wasn't pus Sue Wells immediately made us feel welcomed and I knew I'd be taken care of. She showed me several different cars around my price range and wasn't pushy about which one to purchase. She was patient with me as I took time to test drive several cars and make a decision. She offered me and my daughter water, popcorn, and even got her a coloring book to keep her occupied! Sue has a great heart! And Erik Stone was very patient and helpful in getting us financed! Very personable! More

This place is a joke I saw a truck on this dealers website I was interested in purchasing so I drove down to check it out and test drive. A salesman met me in the parking I saw a truck on this dealers website I was interested in purchasing so I drove down to check it out and test drive. A salesman met me in the parking lot and I told him what truck I was looking for and we spent probably 20 minutes walking the lot but never found it. We went inside to check the computer and found out it was still for sale but nobody knows where it is. The salesman left to go locate the truck and after about 20 minutes him and what I assume was the sales manager returned and I was told that an employee had taken the truck out for the day but would bring it back and they would call me when he got back which would be within an hour. Im currently writing this review the following day after never hearing from this dealership. I will be buying a truck from another dealership, one that doesnt allow employees to joy ride for sale vehicles and one that actually calls a customer back. STAY AWAY from this dealership horrid employee protocol and customer service. More

Total disregard for potential customers I saw a used Toyota Tundra on their website and called to see if it was still available. I was told that it was so I took the girls recommendation and I saw a used Toyota Tundra on their website and called to see if it was still available. I was told that it was so I took the girls recommendation and made an appointment to see the vehicle. I took off work early so that I could be there on time. We drove around the lot when we arrived but didn't see the truck. I told my wife that they probably had pulled it up front since they were expecting us, silly me. We went inside and asked for Jeff, who was supposed to be expecting us. (They didn't give me his last name when I made the appointment) When I told him I was there to look at the Tundra he got a funny look, then said "another lot came and picked it up an hour ago to show it". At that moment I realized that I had either been lied to from the beginning or treated with incredible disrespect for not being notified that the truck was no longer there. They said that they would check to see if it was still available to be shown, but I already knew the answer. A couple minutes later a different salesman approached, I guess Jeff didn't have it in him to tell me the truth, and told me that it was sold. Then he asked what can only be described as a stupid question "is there something else I can show you". We left totally convinced that there is a good reason why people don't trust car salesmen. I imagine that if Hendricks Toyota responds to this review they will say something like "we obviously have areas that we can improve our customer service", or some such bull. They can start by being honest with their customers. More

Helpful and Patient My experience with this dealership began with working with Monte Lala and Jessica on the internet sales team. They were very helpful in getting me ex My experience with this dealership began with working with Monte Lala and Jessica on the internet sales team. They were very helpful in getting me exactly what I was wanting. Monte was thorough and diligent about finding the right vehicle. I would not have made the drive from Wichita to KC if it had not been for him. Mason was honest and patient which was truly appreciated. Cheeto really helped me to make an educated decision and even got me something to eat, since I had been on the road and had not been able to stop and eat! I was initially referred over to Sue Wells by my friend Brooke Peck. More

Old school car selling My wife and I went to Hendricks because it was closer than other dealerships. We were shopping for a new 2015 Highlander which is a "hot" vehicle with My wife and I went to Hendricks because it was closer than other dealerships. We were shopping for a new 2015 Highlander which is a "hot" vehicle with no incentives. After driving the vehicle we sat down to talk numbers. He first had us rate our trade in through a questionnaire. This folks is done to psychologically put down any issues with your trade to cause doubt and accept less money for your trade. After that the salesman came back with a piece of paper with specs about the vehicle along with the MSRP price. He proceeded to tell us this was a hot car and there is little to no give off the list price. On top of that they were going to give us $2000 less than their competition. After some wasted time they basically said there wasn't much they could do and eventually the manager came to talk and finally gave us our keys back so we could leave. Wow. These shenanigans still happen in dealerships. After this waste of time we went through the Costco dealer program and Molle Toyota. They could sell the Highlander for $500 over invoice, better than I expected. They gave us the fair price on our trade we had from a trusted friend and made the transaction smoothly and comfortably. We saved around $4500 over Hendricks. They just didn't want a customer I guess since there was nothing they could do. They lost a customer for now and in the future as we trade every couple years. More