Hendrick Toyota Merriam

I received good and friendly service here. I went here when I was in need of a car that fit not only my me but also my price range.I went in expecting to find the salespeople trying to get me t I went here when I was in need of a car that fit not only my me but also my price range.I went in expecting to find the salespeople trying to get me to buy the most expensive thing I could afford or to be very difficult. Instead I was introduced to Sue Wells who not only helped me find the car I was looking for but also giving me excellent customer service and a reasonable price. More

Bad attitude from manager This guy is so bad, we were almost finish with finance and this Cheeto told me the APR, it was so high and I said deals off, he was so mad and was lik This guy is so bad, we were almost finish with finance and this Cheeto told me the APR, it was so high and I said deals off, he was so mad and was like xxxx you get out of here (promise I am telling truth) everyone in the room heard him said that. I was shocked and was like better be nice to your customers, then he was like I don't wanna see your face anymore, Get out don't come back. I won't go to Hendricks anymore and won't recommend any of my friends go there. I am so disappointed at Hendricks. I really wish he get fired More

Poor Sales Experience Our recent experience sales experience at Hendrick Toyota Scion in Merriam Kansas was unsatisfactory to say the least. My wife test drove a RAV4, C Our recent experience sales experience at Hendrick Toyota Scion in Merriam Kansas was unsatisfactory to say the least. My wife test drove a RAV4, Camry and Sienna on Fri-9/11/15 before settling on the Camry. We were interested in pricing on both a new 2015 and 2016 model. Our sales person Thao Dihn was very personable and professional. Due to the late hour on Friday we agreed to come back Sat-9/12/15 to complete the deal. Due to dealer incentives, the 2016 was only marginally more expensive than the 2015 (by roughly $1000) so my wife decided to negotiate for a 2016. We had a 2002 Sienna to trade in as well. After some back and forth negotiations, the dealer sales manager Robert became involved and asked what number it would take to get the deal done. My wife said $20,000. Robert said he had to consult with his general manager (you know the drill). The deal came back at $19,020. Great! We have a deal. Tao gave my wife the paperwork to sign which she did. The dealership started prepping the car for us. The only thing left was filling out the financing paperwork. That's where things went south. While we waited to visit the financing folks, Robert came back to say he made a mistake - that since we were taking advantage of 0% financing he should not have also given us an additional $1,000 off on our deal. Honest mistake (I personally believe it was). So Robert wanted to rewrite the deal for $20,020. My wife was not happy as she had already signed all the other paperwork for $19,020. Robert indicated it was his mistake and that he had a verbal agreement to get the deal down to $20,000. My wife countered she had a signed deal for $19,020. After 10-minutes of back and forth where my wife asked Robert to halve the difference ($500) or offer some other incentives she said she would complete the deal for $20,000 (I know many of you legal folks may say she should have held her ground, but we were not in possession of the signed paperwork at that point). So my wife signed the new deal and started to fill out the financial application. It was increasingly apparent she was not happy at which point I said if you don't feel positive about the experience it will impact your objectivity towards the car moving forward. So she stopped with the online financial forms and asked for her Sienna back. Again, I want to say our sales person Thao did all he could to stay positive during the situation. To make matters worse, when we walked into the area where Robert was, he was telling Tao and another sales person how unreasonable my wife was! Wow - is that how you mentor your staff? So we left. Part 2. About 4-hours later I called Thao and let him know I thought he did an exemplary job, but was a victim of circumstance. I said if he could put together a deal even if it was $19,999 but left Robert out of the picture he could still salvage the situation. Tao seemed genuinely surprised and grateful. He said he would work on it and asked for my wife's mobile#. Approximately 30-minutes later Tao called me back (not my wife) and said the best he could do was $20,800 (what!?!) and we should have taken Roberts deal at $20,000. My response after a moment of silence was something along the lines of "wow, you guys blew it". Like a majority of folks who file complaints, I don't believe I will get a response from Toyota or see any action taken. This is an exercise of venting that hopefully will somehow assist someone else in making a more informed decision. I am not in sales myself, but have a number of friends and family members who are. The general consensus was Robert had every opportunity to salvage the deal with just a small amount of humility and professionalism, but chose to let a sale go out the door. Will this impact the dealerships bottom line? In no way. It does however sour us on what had been a good experience with Toyota as we've been happy with our Sienna. More

Terrific experience in purchasing a new SUV Exceptional experience in purchasing a new RAV4. We made an internet inquiry and received an immediate call from Sue Wells. She scheduled an appoint Exceptional experience in purchasing a new RAV4. We made an internet inquiry and received an immediate call from Sue Wells. She scheduled an appointment for us to come in and meet, even on her off day. We were able to purchase the vehicle we wanted the next day. She has been amazing in following up with us to make sure that we are satisfied with our purchase and that everything is going well. Thank you, Sue More

A Great Deal and a Great Car Sue Wells got us a great deal and a great car. We were able to get a car in a short period of time when there was a short period of time. We were hap Sue Wells got us a great deal and a great car. We were able to get a car in a short period of time when there was a short period of time. We were happy with the service and the no haggle pricing. She made sure we got us in the car even when we were in a hurry. We would highly recommend her. She is the kind of person you want to buy a car from. Not your typical salesperson. Very personable. More

loan process and purchase purchased 2 vehicles from Hendrick in the last few years and they made the purchasing and finance easy and no pressure. Great experience and will ret purchased 2 vehicles from Hendrick in the last few years and they made the purchasing and finance easy and no pressure. Great experience and will return More

So Great Christie helped us above and beyond what we could have ever expected. We visited on Saturday, and once we gave her the details on the car we wanted, t Christie helped us above and beyond what we could have ever expected. We visited on Saturday, and once we gave her the details on the car we wanted, that following Monday, we drove away in our new SUV! She found us exactly what we wanted, in our price range and mpg that we need. Thanks a lot and will recommend others who are looking for cars. Cam was also helpful in getting us out of there quickly with all the paperwork and on the road. Total time spent today was only 4 hours!!! More

Bait & switch I saw a vehicle I was interested in on their website so I sent a request for more information. I received a call and verified the car was there befor I saw a vehicle I was interested in on their website so I sent a request for more information. I received a call and verified the car was there before making the 50 minute drive to look at it. When I arrived, I gave them the persons name I was to ask for (Bob Hendrich) They said he was there but after waiting, enduing stall tactics and finally being helped by someone else, I was told the vehicle wasn't even available. Then the switch dance ensued as they double-teamed to tried to step me up to other models and colors I had no interest in. When the salesman realized I was having none of it, he initiated damage control and made a promises to find a similar car and call me back in a few days, and of course, I never heard from him again. Not surprised after reading these reviews that we were treated that way. Just another unethical tactic that disregards a customer's time and intelligence. More

Very good experience buying my used vehicle here A huge thank you to Bob Higgins for helping me purchase my certified pre-owned car. Very friendly, NOT pushy & happy to answer my questions. A huge thank you to Bob Higgins for helping me purchase my certified pre-owned car. Very friendly, NOT pushy & happy to answer my questions. More

Thank you Sue and David Wells were a blessing. They helped me thoroughly understand what I was committing to and make sure that it was exactly what i wanted. Sh Sue and David Wells were a blessing. They helped me thoroughly understand what I was committing to and make sure that it was exactly what i wanted. She actually talked me into looking at a Corolla and it ended up being the perfect car !! thank you guys so much. i love my Car <3 More