Hendrick Toyota Merriam

Before our first visit, we let Cam know our out-of-pocket limit, trade-in (excellent condition), and what we had in mind for a used vehicle purchase. We made it a point to be very clear about what we were lo limit, trade-in (excellent condition), and what we had in mind for a used vehicle purchase. We made it a point to be very clear about what we were looking to purchase, but kept getting the response, "oh you'll never find anything like that (in your price range)." Cam was not an easy person to talk to over the phone because constantly interrupting, trying to talk over you. Thankfully, on the day of our appointment, Cam was running late for our appointment- no big deal- we were happy to work with Tyler. Tyler was very kind, very patient and actually took time to listen to us... and then around the corner came good old Cam in a vehicle for us to test-drive that was $10,000 over our price range! Please, Cam, you have to learn to listen. As it turned out, no vehicles on their lot were in our price range, and we of course cannot hold that against Hendrick's. A dealership can't possibly carry enough vehicles to please every customer. A great option they provide (for $1/mile) is to have vehicles shipped in from their other dealerships around the country. Tyler and Rod did their best to help us find such a vehicle. We really appreciated their patience. While searching on their computer system for other vehicles around the country within our price range, they also calculated a value for our vehicle as a trade-in. Hendrick's offered only $5500 for it, whereas Kelley Blue Book put our vehicle trade-in value at $7900. We put our vehicle on craigslist at the Kelley Blue Book private sale value of $9,000, and sold it last week for $8,500. We then bought a 2005 Toyota Sienna LE with 77,000 miles (excellent condition) for $10,900 - no, we did NOT buy it at Hendrick's Toyota in Merriam. Before you consider coming to Hendrick's with a trade-in, I encourage you to consider selling your vehicle on your own so you can get a fair deal (craigslist). That is what we did, and I know we saved AT LEAST $5,000. I can think of a lot of ways to spend $5,000 on my wife and children. Sorry, Ms. Cam, none of that $5,000 went toward your commission. I still don't understand why you never even attempted to put us in a vehicle that was within our budget. You have to learn to listen. Proud to say I out-smarted the Hendrick's "system." More

We purchased a used care from Hendrick Toyota and had taken it somewhere else for basic service. We were advised by this shop that the car needed ball joints felt this was odd due to car only had 52,000 taken it somewhere else for basic service. We were advised by this shop that the car needed ball joints felt this was odd due to car only had 52,000 miles on it. I emailed the dealership was immediately contacted by Scott Kelford the Service Director who not only wanted to help by came to my employer picked my car up for me took it back to the shop had their service men look at it and took to a Crysler Dealership who specialized in the type of vehicle we have to have a second look at it. Thank goodness all was fine and the major repair was not required. He then returned the car to me personally with the paper work showing where my concerns were addressed by both dealers. He went above and beyond what I have come to expect from other dealerships to make sure that my car was fine and the suggested repair was not needed. I would recommend this dealership to anyone and everyone. And our next car purchase will defintely be done thru Hendrick Toyota. More

I went into look at see what Toyota had to offer to compare with Kia and Hyundai, I didn't ever find out. David Wells treated me more like I was an uninvited guest in his home then someone interested compare with Kia and Hyundai, I didn't ever find out. David Wells treated me more like I was an uninvited guest in his home then someone interested in buying a car. He is the only one I dealt with at this dealership so I don't know if he is representative of the dealership or not. It may just have been because I am a woman or wasn't dressed nice enough, since I see others have given him positive reviews. All I can comment on is my experience. More

A good friend recommended Hendrick Toyota and also recommended Randy Stendebach. After having a bad experience at Molle Toyota and having a limited amount of time to buy a car, I had high expectations recommended Randy Stendebach. After having a bad experience at Molle Toyota and having a limited amount of time to buy a car, I had high expectations for Hendrick, and they were completely fulfilled. I met Randy at the dealership on Labor Day, (thank goodness they were open!) and he had me driving home in my new Rav-4 in just a few hours. He made sure I had all the information I needed before making my purchase. He explained all the features of the Rav-4, and I qualified for their 72 months 0% financing offer. As a 28-year old, single female, I was very intimidated to purchase my new car on my own. Randy made me feel valued and respected at all times. He never talked down to me and was never pushy. He even asked me to come back when I got my new licensce plates so he could put them on for me, and even asked me to come back when I got my new iPhone so he could set up the blue tooth features on my Rav-4 and show me how to use them. It was comforting to know that our relationship didn't stop when I signed on the dotted line. Randy really understands customer service and bulding good relationships with customers. Hogi Brown in the finance department was also a pleasure to work with. He gave me great information about gap insurance and the extended warranty, but I don't feel like he pressured me to add them, although I did. He was very practical, friendly, and efficient. I couldn't have been happier with Hendrick Toyota, and I look forward to working with them in the future for service and purchasing my next vehicle. I would recommend them to anyone. They also have an awesome coffee bar. Big perk for me. More

2 months after having a tire rotation done at Superior Toyota (which became Hendrix), our tire blew out late at night. The lug nuts were put on so tight during that visit that we couldn't remove them wit Toyota (which became Hendrix), our tire blew out late at night. The lug nuts were put on so tight during that visit that we couldn't remove them with the Toyota issued lug wrench. A passerby had a steel pole that we placed on the lug wrench and we had to jump on the pole to loosen 3 of the lugs. On the fourth lug, the Toyota lug wrench broke. The following morning, we went to Hendrix Toyota Service department to ask how they could help us, as the degree in which they tightened the lugs left us no means to remove them. We were told to "buy a new lug wrench" and basically dismissed. The car was sitting abandoned 10 miles from our home and the dealership that contributed to our problem wouldn't give us the time of day. We'd been going to Superior Toyota for years for our service. Never, ever again will we step in that door, nor will we shop their for a new car. Everyone that I've shared this story with is simply appalled at the lack of service. A local tire shop helped us through this mess. Had us on the road within an hour (had to buy a new tire). Guess where our tire business goes from now on? More

June 15th,2012 The combined services that I received June 15th,2012 The combined services that I received from the employees of Superior Toyota were really wonderful. They were friendly, professional June 15th,2012 The combined services that I received from the employees of Superior Toyota were really wonderful. They were friendly, professional, courteous and provided me with all the information that I needed regarding the purchase and care of the car and excellant assistance in financing at a reasonable rate and term. I am enjoying it so much. Thank you for all your kindness and efficentcy. Leah Carol Reichman lreichman@sbcglobal.net More

My sister recommended that I speak with Ron Shapiro when I told her I was looking for a new/used car, unfortunately he wasn't in on the day I called to make an appointment so I spoke with Bryan Hendrich. I I told her I was looking for a new/used car, unfortunately he wasn't in on the day I called to make an appointment so I spoke with Bryan Hendrich. I did not want to purchase another car, I loved the car I had but unfortunately it was 10 years old and needing some costly repairs. I looked at several dealerships (Ford, Nissan, etc.) and did not really get the type of pricing I wanted, so I ended up at Superior Toyota on Memorial day. I get extremely nervous when making large purchases like this and I have to say that everyone I dealt with at Superior was pleasant, respectful of a female buyer and went out of their way to make the experience as smooth as possible. Bryan really went the distance with showing me many used and new cars, and then working with the finance department to get me a low interest rate. This was the BEST car shopping experience I've ever had from start to finish. I got a great price for my trade-in, and a great price on a new car. I also want to mention that Marco in the financing department was a pleasure to work with, he was very patient with all of my questions and concerns and never once spoke to me in a condescending tone (you would be surprised at how some dealerships treat female buyers). All in all a spectacular experience and I absolutely LOVE my new 2012 Toyota Corolla!!! More

Car was not as described. Was told: Had one scratch by fuel door. The car was covered in scratches and pits, Windshield is completely pitted. Bumper cover dinged, cracked, painted. Interior was bad also. fuel door. The car was covered in scratches and pits, Windshield is completely pitted. Bumper cover dinged, cracked, painted. Interior was bad also. Three of the four wheels had considerable road rash. This car was represented as being in mint condition. Traveled 500 miles and was a complete was of my brothers, and my time. More

We had a great experience buying a certified used car from Ron Shapiro. He was never pushy or overly aggressive, but rather caring and helpful. He went the extra mile to make sure we found a car that fit from Ron Shapiro. He was never pushy or overly aggressive, but rather caring and helpful. He went the extra mile to make sure we found a car that fit our needs. We felt very well taken care of throughout the process. It was an easy and quick process. We would definitely recommend Ron to others looking to buy a car. More

I recently purchased a 2011 Toyota Sienna for my wife from Devon at Superior. I have a general distrust of car dealers and walk into any dealership with skeptical attitude. At Superior we dealt with De from Devon at Superior. I have a general distrust of car dealers and walk into any dealership with skeptical attitude. At Superior we dealt with Devon Rizk and another manager, Mr. Harris. The overall process was quick and enjoyable. Devon made the entire process smooth and hastle free. My wife does not like car dealers and hates the entire process. However, she liked Devon very much, and felt he was sincere, honest, and was trying to do right by us. My entire family (wife and three kids under the age of six) came down to close the deal and everyone was very friendly. Abbie in the finance department was great. She was friendly, up front, and moved the entire process along while still answering our questions. A final note. Although he was not our dealer, Pha Her was also very friendly, sincere, and helped out when Devon was not available. I would feel comfortable buying a car from either of these gentlemen. More