Hendrick Toyota Merriam

This is the worst car dealership ever. Worst customer service, they will lie without blinking an eye lid. Avoid them at all cost! They will promise to give you the best price but when you get to the deal service, they will lie without blinking an eye lid. Avoid them at all cost! They will promise to give you the best price but when you get to the dealership it is a different story. They dont care about inconveniencing the customer. The place is run without an iota of professionalism. Worst experience ever!! More

I am really happy with the Toyota Camry I recently purchased. I think I got a fair deal. Was really happy with Scott Kelford and team in the service center, they went above and beyond to fix some mi purchased. I think I got a fair deal. Was really happy with Scott Kelford and team in the service center, they went above and beyond to fix some minor details on the car to ensure it looked like new. More

Ron took his time with my teens and I looking at and explaining the differences in cars. He was patient and there was no uncomfortable pressure. He allowed us to take the car home to make sure we liked explaining the differences in cars. He was patient and there was no uncomfortable pressure. He allowed us to take the car home to make sure we liked it. We really appreciated his style. Since this was our first day looking, if we had been too pressured we would have left. More

Superior Toyota and especially Tim Eccles were outstanding to work with!! From the moment we arrived Tim was waiting on our every need and provided the highest level of customer service I have eve outstanding to work with!! From the moment we arrived Tim was waiting on our every need and provided the highest level of customer service I have ever received from a dealership. Tim was very genuinely friendly but not in an obnoxious way. He was easy to talk too and provided no intential pressure to buy.He knew what price range We wanted to be in and narrowed us down to vehicles within reach. He even offered to step out of the room so my wife and I could have a little privacy to discuss the pros and cons of such a large purchase. Overall our experience was good just in the fact we had a bit of a wait while in the finance department. However once we got in to see a closer, Eric Stone made up for it because he was very patient at explaining the terms of the financing, and followed up with us the next day. More

I decided to go to this dealership after receiving an email from Charles when I put my trade in information on autotrader. Charles was the first person out on the lot to help us. We had a great experienc email from Charles when I put my trade in information on autotrader. Charles was the first person out on the lot to help us. We had a great experience with this dealership and I love my Camry! More

I was referred to Superior via TrueCar.com and had the pleasure of speaking with Mr. Garvin in regards to a new vehicle purchase. He told me that they had just what I was looking for so stopped by after pleasure of speaking with Mr. Garvin in regards to a new vehicle purchase. He told me that they had just what I was looking for so stopped by after work, even though he was suppose to leave by 5pm he said he would wait. After I arrive, I was greet very pleasantly, my vehicle was appraised but then I was told by my sales person, that there was nothing they could help me with for now and he'd give me a call the next day. Well that never happened but I did receive an email that said, "When you don't owe so much money on your vehicle, check back with us". I cannot say this dealership is not a good one, but they were not very accomodating to me at all. But I'm Happy to say, I went to Legends Toyota, received top dollar for my trade and purchased a great vehicle with excellent customer services. More

Pha was great! He even referred us to the service manager and the service manager was able to give us a discount on the service of our car. We originally took our car to Olathe Toyota but their service depa and the service manager was able to give us a discount on the service of our car. We originally took our car to Olathe Toyota but their service department was not willing to work with us or offer anything for us at all. They have serviced our car for the past 5 years so we thought they would be able to give us a better deal but they didn't. When Pha told us to bring it to Superior we were hesitant because we have never used their service before, but overall their service department was 10 times better than Olathe. They gave us good information about preventive maintenance and told us exactly what needed to be fixed. So Pha did an excellent job. He sold my daughter her first car and introduced us to the service manager and the manager was able to give us a good deal with the maintenance of our car. More

We wanted to recommend our salesman Randy Stendebach to everyone who can read this.I had visited 3 Toyota stores in K.C and by far this is the guy you want to deal with!I dont normaly do these things but I everyone who can read this.I had visited 3 Toyota stores in K.C and by far this is the guy you want to deal with!I dont normaly do these things but I was impressed with his knowledge and style and when you spend this kind of money on a van you feel good when you are dealing with somebody like Randy who you know has your best interest at heart. If you are looking for a Toyota go see Randy you will be glad you did More

I walked into the service center frustrated and short tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my veh tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my vehicle, but wasn't getting very far. To my surprise, Scott and Joe stayed calm, explained the issue, arranged the repair and offered me a courtesy vehicle. I was highly impressed with Scott's role. As the Service Manager, I'm sure he stays extremely busy, However, he took time to speak with me, listen to my concerns and personally inspected my vehicle. This experience was simply awesome and more than EXCEEDED my expectations! I recommended this service center to all 300 of my Facebook Friends and can't stop telling my co-workers about the UNEXPECTED service experience with Superior Toyota, it has become my shop of choice. Keep up the great work! More

David did everything he could to help me find the used vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a yea vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a year after I bought it. I would recommend David and the dealership to anybody I know looking for a good quality new or used vehicle. More