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Hendrick Toyota Merriam
Merriam, KS
1,210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,210 reviews
July 07, 2014
Great Experience A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much mo A few years back I surrendered a car and just paid off the settlement amount in May. I 'jumped the gun' on getting a new car. I had put way to much money in the car I was driving and still needed more. I went to another dealership and they turned me away. Sue Wells contacted me the next day and helped me work on my issues along with Oscar and Marco. After pulling strings and doing all they could I got into a certified 2010 Corolla and I love it; even took it on a weekend trip and did great. It was a new trade they did maintenance on it and all that was left was the windshield and Toyota emblem on the front. I had the windshield replaced the same week along with a loaner car and the emblem should be in this week (all free since they had to have the windshield replaced due to it being certified). All of the staff was very friendly leaving me with a good impression of the company. Thank you for all of the help. More
by Kristin Rand
Employees Worked With
Sue Wells
July 01, 2014
Issue with Service Department Resolved Immediately by Brad P We have purchased 2 brand new vehicles from Hendrick Toyota and have all of our services performed in their service department and have always been pl We have purchased 2 brand new vehicles from Hendrick Toyota and have all of our services performed in their service department and have always been pleased with their work. I recently took my 2013 4Runner in for a 15,000 mile service, and the car was returned to me with a cracked windshield. Service Consultant Jeramie Albin was not made aware by the tech or the wash bay that the crack had occurred while my car was being serviced, and thus did not inform me of the damage before returning the vehicle to me. Upon bringing the damage to Jeramie's attention he was great to work with and did everything within his power to try to help us out. We ended up with management in the service department who placed the blame on us due to a windshield pit that they alleged was there when we brought the vehicle in. We were very frustrated by this and ended up talking to Brad Pointer the New Vehicle Sales Director. Brad immediately understood our frustrations and saw the situation from our point of view and agreed that had the same situation occurred to his vehicle he would feel the same way that we did. He recognized us as valued, repeat customers and worked with us to immediately schedule to have the windshield replaced at no cost to us. We most definitely appreciate Brad's consideration and recognition of us as valued, repeat customers, and we will continue to bring both our service and new vehicle sales business to Hendrick Toyota. More
by krystin01
Employees Worked With
Jeramie Albin
June 28, 2014
Love my car! I have purchased 4 cars from this dealership and would highly recommend them. Robert is a great sales rep! I have also always had excellent service. I I have purchased 4 cars from this dealership and would highly recommend them. Robert is a great sales rep! I have also always had excellent service. I'm lucky to live nearby! More
by annepritchett
Employees Worked With
Robert Cosgrove
May 23, 2014
Great expierence From the time I hit the door until the time I left James was so very kind and helpful. James took care of me and made sure that I had what I wanted. H From the time I hit the door until the time I left James was so very kind and helpful. James took care of me and made sure that I had what I wanted. He sure went above and beyond to get me the specific car I wanted. He and Sam Akalugwu were awesome. Bryan Hendrich also took care of the financing and was so very nice and very efficient in getting the job done. Thank you again for such a great job. More
by phdeperalta
Employees Worked With
James Jackson
March 13, 2014
Josh greeted me the minute I walked in the door. I had printed the information on the car I was interested in. He got it right away and took me for a test drive. I was interested in buying that car and he printed the information on the car I was interested in. He got it right away and took me for a test drive. I was interested in buying that car and he got Bryan involved in the financing and terms. They were both professional, friendly and attentive to my questions. Josh introduced me to the service manager, whose name escapes me, but who was quite helpful. It was a very good experience. I look forward to a continuing good relationship as I enjoy my Prius. Thanks you all! More
by Darrellcossairt
Employees Worked With
Josh & Bryan Hendrich
March 13, 2014
My grandparents were in need of a new car and they lived in the Kansas City area and I live in Iowa. I contact Laurie and she was happy to assist us. She had everything including the financing completed bef in the Kansas City area and I live in Iowa. I contact Laurie and she was happy to assist us. She had everything including the financing completed before we arrived, including a sold sign in our new RAV4. If you want to buy a new Toyota or Scion you need to check out Hendrick! More
by rdperk35
Employees Worked With
Laurie Perkins
February 12, 2014
Scored this dealership as negative, due to theses facts: Scored this dealership as negative, due to theses facts: Had own financing but dealership ran 5 hard hits on my credit bring my score down 40 points. Scored this dealership as negative, due to theses facts: Had own financing but dealership ran 5 hard hits on my credit bring my score down 40 points. Visit 1- Service department had mud all over my back seat and drivers seat, Dealership refused to clean. Visit 2- During a service maintenance the under carriage protection was taken off and never replaced, Made a special trip to get the work done and dealership refuse to replace. More
by JuliaBinkley
Employees Worked With
none
February 09, 2014
We just started looking for a vehicle to replace our minivan and we came in to test drive a Sienna. While waiting for the car to be brought around front, we were looking through the Toyota Highlander o minivan and we came in to test drive a Sienna. While waiting for the car to be brought around front, we were looking through the Toyota Highlander on the showroom floor that had been recently marked down. The markdown brought the price within a couple thousand of what we were wanting to spend, so we test drove a Highlander that evening too. The salesman, Jacob was very friendly, and willing to help throughout the whole process. We came back the next afternoon to talk about finances on the Highlander, and gave Jacob a number that we would need our monthly payment to be, and we told him up front we weren't sure if our payment would be enough money but it was worth a try. The process of getting out trade info and credit info took about 30 mins. When the finance manager came out to present some numbers he was completely unaware of the number we started with, and presented options with our lowest payment being $60 more than we were wanting to pay. We reminded him of this number and unfortunately at the end of conversation we were unable to make a deal. Here's where I start having problems. As we're wrapping up the conversation, the finance manager starts telling us that we need to consider less expensive cars. He informs us that with out payment we can only spend a certain amount of money because of taxes and such. Implying that we've wasted his time and we're out of our league with Highlanders or Siennas. We thanked him for his time, and to my surprise, the salesman Jacob didn't have the decency to shake our hands, say goodbye or walk us out. He watched us walk out of the dealership from the finance office, also apparently irritated that we wasted his time. This was my second visit to Hendrick Toyota in as many days. I don't take it personally that we were unable to make a deal, neither should the dealership. It seems that the bullying/condescending tactics work for this finance manager. He is not going to insult me into buying a car. At the end of the day we could have afforded to put a down payment on that car, not to mention a higher monthly payment, but the reason why we have this money is because we are thoughtful about what we spend. I would have had no problem going back to this dealership after not making a deal, until we were insulted by the finance manager and dismissed by our salesman, Jacob. This is exactly the type of behaviors that give car salesmen/dealerships a bad reputation, and when we end up buying a Toyota in the next few months in the KC area, it will certainly not be from Hendricks Toyota. More
by tlkc
Employees Worked With
Jacob & Finance Manager
February 04, 2014
Alex is great,listens and is patient, answers all questions. Erik easy to work with, not pushy. Helps every way. Excellent dealership. Keep it up questions. Erik easy to work with, not pushy. Helps every way. Excellent dealership. Keep it up More
by saj73
Employees Worked With
Alex &Erik Stone
January 30, 2014
Just brought my Camry in and Jon Howell went above and beyond to take care of me. I am always hesitant when it comes to servicing my cars as to who I go to but not any more. Jon was clear, honest and made beyond to take care of me. I am always hesitant when it comes to servicing my cars as to who I go to but not any more. Jon was clear, honest and made me feel at ease. You have an amazing staff who clearly puts the customers first. I will be back! More
by STTJackson
Employees Worked With
Jon Howell
