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Hendrick Toyota Merriam
Merriam, KS
1,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,226 reviews
November 20, 2025
Mercedes Patterson provided exceptional customer service, both over the phone and in person. She is professional and a caring service advisor who genuinely cares about her customers. both over the phone and in person. She is professional and a caring service advisor who genuinely cares about her customers. More
by Kenneth Allen
Employees Worked With
Mercedes Patterson
November 18, 2025
My vehicle was here for a warranty repair job. It took some time so I was provided with a rental vehicle, which was helpful. Great communication and caring service from my service advisor, Christi It took some time so I was provided with a rental vehicle, which was helpful. Great communication and caring service from my service advisor, Christine. She explained everything and patient with all my questions. Will be back for scheduled maintenance! More
by shoemakeja
Employees Worked With
Christine
November 15, 2025
We have worked with this dealership- including purchasing this vehicle - for service, parts and new vehicles for almost 20 years. They have always been helpful, competent and very friendly regardless of the this vehicle - for service, parts and new vehicles for almost 20 years. They have always been helpful, competent and very friendly regardless of the circumstances. We do not go elsewhere. More
by jhegvik
Employees Worked With
Kim Nigh, Amanda Gorman, Mercedes Patterson
November 15, 2025
Unfortunately, I have not kept up with going to Hendrick's as I have visited services nearer my home for typical oil changes. I came here primarily to have my brakes inspected. I trust you guys. Hendrick's as I have visited services nearer my home for typical oil changes. I came here primarily to have my brakes inspected. I trust you guys. Thanks, enjoyed the video during the service! More
by jimkrause49
Employees Worked With
Christian
November 13, 2025
Excellent service with video inspection updates, timing and processing of all service work. Also providing dealership updates and service promotions and processing of all service work. Also providing dealership updates and service promotions More
by scottr1960
Employees Worked With
Brock and Stephen most often
November 09, 2025
I paid $2700 for full service platinum service agreement. I’ve had the car three months. It has less than 30,000 miles on it and they said that the tires need to be realigned. They want to charge me $150 for I’ve had the car three months. It has less than 30,000 miles on it and they said that the tires need to be realigned. They want to charge me $150 for that More
by KathleenaMaxwell
Employees Worked With
Nick Unselt
November 04, 2025
Brian Diaz was a pleasure to work with! Nick I think was the finance guy and was also awesome. The sales manager that came over after I asked for my key back 4-5 times was extremely short Nick I think was the finance guy and was also awesome. The sales manager that came over after I asked for my key back 4-5 times was extremely short with me and not personable. I asked for a number for my trade or my key back. He held my key hostage and wouldn’t let me leave which was irritating. He got very terse after I said his offer was not acceptable and scribbled my number in the page and said fine let’s just make it happen! I said ok and thank you sir! Aside from his crappy attitude all was well! Thank you for the new ride! More
by Dave
Employees Worked With
Brian Diaz, Ben Blake, Nick Unselt
