Hendrick Toyota Merriam

Honestly, I wasn’t going to rate my visit because it didn’t go as planned and I’m not a negative person, but after dealing with D’Vontae I changed my mind. I scheduled service due to a factory recall an didn’t go as planned and I’m not a negative person, but after dealing with D’Vontae I changed my mind. I scheduled service due to a factory recall and was advised it would take about three hours. After three hours I called and discovered service had not started yet. I discussed the reason with D’Vontae who took it from there. I left to go to the dealer to pick up my vehicle or a loaner as I needed transportation. By the time I got there my Rav had been serviced and was ready for pick up. D’Vontae single handedly turned an unhappy experience into a pleasant service call and managed to keep a three time new vehicle customer with this dealer. More

Ashton was kind enough to get me a quick appointment on a Saturday(!) after my battery died. Battery was quite old. Unfortunately, the battery failed again on Tuesday. So, car is back at dealership awaiting Saturday(!) after my battery died. Battery was quite old. Unfortunately, the battery failed again on Tuesday. So, car is back at dealership awaiting another look see and hopefully a not serious diagnosis. More

Great visit as usual. D'Vontae Brown was v ery helpful. He clearly explained every thing that was going to happen. I had an issue with a notification item I did not unde D'Vontae Brown was v ery helpful. He clearly explained every thing that was going to happen. I had an issue with a notification item I did not understand and could not turn off. He found the solution and showed me me how to turn it off. Will be back next week for new rear brakes. More

We came to the Hendrick Toyota store looking for a car for my kid and met Tim. We looked at a couple of options and drove a few. He was very helpful and patient with us. We recommend Tim to everyone. for my kid and met Tim. We looked at a couple of options and drove a few. He was very helpful and patient with us. We recommend Tim to everyone. More

Excellent experience with Tim Mallams buying my new truck today. No hassles. Very accommodating and knowledgeable. Thank you Tim today. No hassles. Very accommodating and knowledgeable. Thank you Tim More

Scheduled maintenance light wasn’t reset. Also, the dealer did not prorate my new battery properly with the old battery which was still under warranty. Also, the dealer did not prorate my new battery properly with the old battery which was still under warranty. More

Chris Sims-Walton, what a great guy to work with. He was able to answer all my questions and made the experience painless and easy. Highly recommend this salesman. Thank yiu He was able to answer all my questions and made the experience painless and easy. Highly recommend this salesman. Thank yiu More

I was there right after my appointment 12:50 pm. I was told by Ryan Davoren it will take 2 hrs to do all the add up he mentioned. But it took about 4 hours of waiting time. I have to find Ryan to f I was told by Ryan Davoren it will take 2 hrs to do all the add up he mentioned. But it took about 4 hours of waiting time. I have to find Ryan to find out what’s going on. He never updated me for what’s going. It’s suppose to be just a simple oil change. But he said I needed to do 3 main thing for my highlander which I agree. The sad part is when I ask him about the discount, he said he gave me enough, including the discard of oil, rags they used and more. I told him that was part of the job I paid . I was so disappointed with this visit. I wish I went to somewhere else.i am very loyal to Toyotas, and to Henrick dealership, but now thinking of buying a different brand or going to somewhere different services. I’m on the market to buy a new vehicle. But not getting it at henrick. Thank you for your time. More

Yesterday we came to Hendrick Toyota and were originally looking for an SUV we could take to Yellowstone on vacation in a few weeks and we had just left another Toyota dealer. We met Tim and instantly conne looking for an SUV we could take to Yellowstone on vacation in a few weeks and we had just left another Toyota dealer. We met Tim and instantly connected with my wife and I. We looked at and drove a couple of SUVs but didn’t know the process for buying something because we didn’t have our checkbook. Tim and Ray explained how easy it was to do something that day with our trade in and our other funds. We really recommend them and are very happy! More

Jacob Castro is awesome! !! This is the second car we bought from him. He worked for Lexus now ToYota!!! We highly recommend !! This is the second car we bought from him. He worked for Lexus now ToYota!!! We highly recommend More