Hendrick Toyota Merriam

I feel like so many customer service or sales experiences are disappointing, but yesterday I had a really positive one, thanks to 2 people from Hendricks Toyota, so I thought I'd write them a review. I know are disappointing, but yesterday I had a really positive one, thanks to 2 people from Hendricks Toyota, so I thought I'd write them a review. I know very little about cars, but I do know and appreciate working with a good salesperson. I can promise, if you walk into Hendricks Toyota and ask to work with Alijah N. you'll have a great experience! He is a sales person who really knows the product, he knows how to talk to people, and communicates information clearly. Plus if you are stuck at the car lot all day, he is genuinely an enjoyable person to spend the day with. He was so nice in fact, as we pulled away, after being there for a long 5 hours, I joked to myself, we should probably add Alijah to our Christmas card list. He took the time to answer all of my 80 year old Mom's questions. He treated her with respect and kindness the entire day and honestly was a "great host" to us throughout the day- offering tea to warm up or a drink of bottled water. He stayed late to set up her phone to the car, which I'm sure is not uncommon, but then he impressed me once more. He was holding my Mom's phone, showing her how it works with her new car and he noticed the phone beeped. He must have someone in his family with diabetes, because he instantly knew the alert was my Mom's blood sugar monitor and without skipping a beat, he politely offered to get her a snack. I thought it was so nice that he acknowledged it, instantly offered a solution, and did it all without making it a big deal or making my Mom feel uncomfortable. The guy is a class act and a great salesman to work with. If you are in the market for a Toyota, check out Alijah N at Hendricks. There was a 2nd guy at Toyota who ensured we had a really positive experience at Hendricks. His name tag said, Anthony but he introduced himself as A.J., I assume he is a manager, he is one of the guys they have sitting in the office zone who comes out and negotiates when necessary. I ended up seeing AJ twice over my Mom and I's "car shopping week". Honestly, I probably gave him a bit of a hard time the first day, I'm weary of people ripping off my Mom, so guards up. But A.J. won me over by the end, I felt he was genuinely doing what he could on price to earn her business. He seems like a younger, go-getter, hard working type who really is putting in the effort to build up return clientele for the business. He seemed honest, and not nearly as swarmy as so many sales guys you meet. Since you'll see him several times a year, after buying a car from them (oil changes, tire rotations), I think it's good to feel like there is a manager who wants to help you out where he can. I feel like, if we have a problem down the road, at least there is a manager there I can call who will help make things right. So 5 stars for Hendricks Toyota, for the experience I had with Alijah N. and A.J. More

Made an appointment for 7AM & dropped the car off the night before. While at church they left a message the I needed a number things to be done. I have Al tire work done at another dealer. When we got th night before. While at church they left a message the I needed a number things to be done. I have Al tire work done at another dealer. When we got there @ 9:15AM, they had done nothing to the car. They said I had to confirm that I would pay before they could do the work. I have dropped off the car many times & never had to confirm anything to get the oil change. It seems they just want to milk you for more work. I have to tell them about the tires every time I come. Just put a note in. More

I always get my cars from Hendrick Toyota in Merriam. Kansas! Thank you Randall! Marsha Register Kansas! Thank you Randall! Marsha Register More

Christine did a great job with communication to me on how long the service would take, and it got done even sooner! Very thankful for her great service! long the service would take, and it got done even sooner! Very thankful for her great service! More

Very professional, great communication, friendly and very timely. Great to work with. I highly recommend this group. timely. Great to work with. I highly recommend this group. More

Jacob Castro was very helpful, polite, and extremely knowledgeable explained everything I needed to know. knowledgeable explained everything I needed to know. More

Jacob Castro was so polite and professional. He help us get the car we wanted that for our request. You should get him when you get here. Super excited for my new car. He help us get the car we wanted that for our request. You should get him when you get here. Super excited for my new car. More

Christine in the service department was fantastic. Very helpful and not pushy! Suggested what we needed and listened to our concerns Very helpful and not pushy! Suggested what we needed and listened to our concerns More

Friendly and efficient service as always. They no longer provide shuttle service, which used occasionally. They no longer provide shuttle service, which used occasionally. More

Arrived at 1240 for a 120 appointment and didn’t leave till 410 pm, almost 4 hrs for an oil change There was a safety recall an that had to be done but had to approach staff and fin out truck had been till 410 pm, almost 4 hrs for an oil change There was a safety recall an that had to be done but had to approach staff and fin out truck had been ready for 45 mins prior to going up to staff Then took an additional 30 mins to get truck to the front . Absolutely ridiculous and will not ever send anyone to this dealership More