Hendrick Toyota Merriam

We have worked with this dealership- including purchasing this vehicle - for service, parts and new vehicles for almost 20 years. They have always been helpful, competent and very friendly regardless of the this vehicle - for service, parts and new vehicles for almost 20 years. They have always been helpful, competent and very friendly regardless of the circumstances. We do not go elsewhere. More

Waiting 3 hours for just a tire rotation. With an appointment. Not acceptable. Why would it ever take that long? With an appointment. Not acceptable. Why would it ever take that long? More

Very polite and efficient . Christine, my service representative was so good. Even though busy, it wasn’t bad Christine, my service representative was so good. Even though busy, it wasn’t bad More

Excellent service with video inspection updates, timing and processing of all service work. Also providing dealership updates and service promotions and processing of all service work. Also providing dealership updates and service promotions More

I paid $2700 for full service platinum service agreement. I’ve had the car three months. It has less than 30,000 miles on it and they said that the tires need to be realigned. They want to charge me $150 for I’ve had the car three months. It has less than 30,000 miles on it and they said that the tires need to be realigned. They want to charge me $150 for that More

Service seems to be efficient and knowledgeable. The sales team is always willing to discuss new cars while I wait for scheduled service, without pressuring me. The sales team is always willing to discuss new cars while I wait for scheduled service, without pressuring me. More

Brian Diaz was a pleasure to work with! Nick I think was the finance guy and was also awesome. The sales manager that came over after I asked for my key back 4-5 times was extremely short Nick I think was the finance guy and was also awesome. The sales manager that came over after I asked for my key back 4-5 times was extremely short with me and not personable. I asked for a number for my trade or my key back. He held my key hostage and wouldn’t let me leave which was irritating. He got very terse after I said his offer was not acceptable and scribbled my number in the page and said fine let’s just make it happen! I said ok and thank you sir! Aside from his crappy attitude all was well! Thank you for the new ride! More

The most honest car dealer I have ever been to. The team I worked with made every step of buying the car smooth. They sold me a car of my dreams. Thank you The team I worked with made every step of buying the car smooth. They sold me a car of my dreams. Thank you More

I have been bringing my Toyota here for a few years now, and I love everything about this Toyota dealership the Customer Service. The guy is working on my car. Everything is explained to me properly in a la and I love everything about this Toyota dealership the Customer Service. The guy is working on my car. Everything is explained to me properly in a language that I can understand and the team is fast and reliable. More

Your Service Department has always done a great job! Everything went smoothly and the advice and recommendation were sensible and reasoned. I will be back! Everything went smoothly and the advice and recommendation were sensible and reasoned. I will be back! More