Hendrick Toyota Merriam

5,000 Service From the time that we bought our Camry Hybrid to the 5,000 mile service it has been a very nice experience. The service was handled very promptly. From the time that we bought our Camry Hybrid to the 5,000 mile service it has been a very nice experience. The service was handled very promptly. More

In and Out I came in for an oil change and a tire rotation. I was told it would take 45 minutes. My car was done in that amount of time and I was on my way hom I came in for an oil change and a tire rotation. I was told it would take 45 minutes. My car was done in that amount of time and I was on my way home! More

Horrible Finance Experience My wife and I spent way too much time waiting on the finance department after a deal was made to purchase a new 4Runner. Oscar Espinoza was rude and My wife and I spent way too much time waiting on the finance department after a deal was made to purchase a new 4Runner. Oscar Espinoza was rude and put no effort into discovering a lower interest rate than what was provided by Toyota. I discovered lower rates with a simple Google search. I've purchased many vehicles, and this was the worst experience I've had with a finance department that I can remember. More

No communocation! Purchased a vehicle 5 months ago. Have 18 phone calls back into the dealership and no calls back. I have stopped in to speak the the manager and hav Purchased a vehicle 5 months ago. Have 18 phone calls back into the dealership and no calls back. I have stopped in to speak the the manager and have been sitting for 1 hour and 15 minutes... avoid this dealership. They do not know what customer service is... More

Cheat their Customers I got a preowned Scion Frs. When I was looking at the car there were no scratches on the hood of the car. When the car was delivered to me, I found fe I got a preowned Scion Frs. When I was looking at the car there were no scratches on the hood of the car. When the car was delivered to me, I found few scratches on the hood and back too. I called them and then they said that I need to come to the dealership and they will get it fixed. I went to the dealership and they buffed it a bit. But in-spite of this the scratches were still visible. So I went back to the dealership and talked to my salesperson (Tim Branson) I was dealing with. He accepted that the scratched were not there when I had looked at the car at the dealership. He said that he would talk to his manager and give me call back (which he never did). I called them again and talked on one of their managers (Stacy) who said me that she would check in the logs if I called and made the complain (this proves that these people don't trust their Customers) and will call me back and she never did. Now they are not ready to do anything about it saying it was a pre-owned car. Why should the customer pay for the damages done by them?? **So please avoid buying car from this dealership. I am going to make sure my review is posted everywhere. More

Prepare to wait. 7 hours sitting at this dealership as they ask me to wait to see one person after another. I have my check in hand, I signed the paperwork, otherwise 7 hours sitting at this dealership as they ask me to wait to see one person after another. I have my check in hand, I signed the paperwork, otherwise I would walk...I still might. More

Tim (Senior) Lindquist This is the 4th car we've bought here, and we wouldn't go anywhere else. Tim was amazing and went out his way to help us out of an unexpected situatio This is the 4th car we've bought here, and we wouldn't go anywhere else. Tim was amazing and went out his way to help us out of an unexpected situation. I would recommend them coffe used and new cars. Thanks Tim! More

Unethical Dealership Unethical dealer. Tried to buy a Toyota Avalon via the internet as I live out of state. They FedExed paperwork to me which I promptly signed and FedEx Unethical dealer. Tried to buy a Toyota Avalon via the internet as I live out of state. They FedExed paperwork to me which I promptly signed and FedExed back according to their instructions. In doing so I noticed that they did not sign anything. They never replied. It took me a while to get them to admit they sold the car after they received my paperwork, mostly likely to someone who paid more. By not signing the paperwork they kept their options open to sell me out. They made me a deal under false pretenses. I would not trust them much less take out financing through them as they employ unethical tactics that are only to their advantage. Do not take any of their salesmen or finance office people at their word. They are not good for it. More

Will Have to Skip These Folks on My Next Internet Buy I purchase a vehicle over the Internet every year or so. This is around my 10th purchase since around 2006. I have to say this was not my worst experi I purchase a vehicle over the Internet every year or so. This is around my 10th purchase since around 2006. I have to say this was not my worst experience but was far from my best. My salesperson was James C. He answered the initial email inquiry but then handed me over to his sales manager, David W. and then James was MIA afterwards for the entire transaction. I would send emails or leave messages on his line to NO RESPONSE. When I got frustrated and included David on the note, he still didn't respond, David would. I have to say, David saved this transaction cause it was not the best deal available to me but I tend to be faithful once I commit to do something. In any event, Hendrick arranged transportation which saved me from having to contact my regular transport broker (which wouldn't have been a big deal). It took about 3-4 days for the car to get from KS to AZ when it was eventually picked up over a week later. The company that did the transport was professional. I had finally got a copy of the bill of lading prior to the arrival after repeated requests (David had to step in again and send it) and everything matched up closely on arrival. The car however arrived with several issues that were not noted on the online listing or in any of the 40+ pics that were shown. I documented each and notified David from a broken antenna to a small star crack in the windshield to a dent on the roof. It was well over $1,000 in issues if I had it professionally taken care of. I was able to get an interior issue resolved under warranty after debating a bit with the local Buick dealer to cover it, two others I found replacement items on Amazon at a discount, one item I got my insurance to cover, and the last (roof dent) I decided to just leave it as is since the damage was not easily visible. This took over a week to resolve with me running around town and I was told by David I would get reimbursed for whatever it took. As a result, I tried to be as economical as possible. I requested a $50 reimbursement for parts only (not my time) and as of today I am still waiting on the check in the mail - UPDATE: $50 check received as of 5/12. It was dated 5/7 and postmarked 5/9. I try to keep a list of dealers that I would consider for future online purchases. Hendrick Toyota-Merriam is currently NOT on that list! I did read a lot of poor reviews right here on DealerRater.com prior to my purchase but sometimes I figure since my bar tends to be low (I am pretty laid back), it might be OK for me. Several reviews mentioned the Finance Manager, John N. negatively. He was one of the easiest finance guys I've ever worked with on or offline. I would work with him again in a snap. Very professional and utilized docusign which made the paperwork for an online buy such a breeze! He was also very responsive both via email and phone. That aspect was definitely a 5* experience and probably why I didn't just abort the deal. David did an OK job salvaging the deal from the sales end and was probably a 3.5* overall. I understand as a manager he has a lot on his plate and that was factored in my interaction with him. James would be 1* (negative if I could). Averaging the three yields the 3* overall rating. All in all, the Enclave I purchased is working well and after a good detailing to get a musky smell and animal hair from the interior, I am now pleased with it. More