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Hendrick Toyota Merriam
Merriam, KS
1,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,143 reviews
March 21, 2018
Great Toyota dealer This was the second car I bought through Hendricks, both transactions were flawless. I deal with Donnie and his sales Manager, I knew what I wanted t This was the second car I bought through Hendricks, both transactions were flawless. I deal with Donnie and his sales Manager, I knew what I wanted to pay, gave them my thoughts and they gave me a price well under KBB fair value. ]I have had absolutely no issues with the service department, the first two years were on Toyota and my last oil change I provided the oil and filter, there cost to change was $22. More
by John Bristow
Employees Worked With
Donnie Nomaan, Sam Akalugwu
February 27, 2018
Don't be scammed Everyone was great until it came time to "wrap up." John Nelson was told repeatedly that I did not want to finance through him, that I already had fin Everyone was great until it came time to "wrap up." John Nelson was told repeatedly that I did not want to finance through him, that I already had financing. He told me to sign his financing page because it would save me time and that it's the same amount of money. After declining him repeatedly he was outright rude including saying that he doesn't like to work for free. Disappointing that someone in customer service would treat people this way. More
by Disappointed
Employees Worked With
A new sales associate named Kyle was very professional, John Nelson
February 11, 2018
(Hybrid) Buyers Beware - They Know What You Don't Know $$$ Less than a year ago, we financed a used Prius for our high school daughter at a PREMIUM price from Hendrick Toyota in Merriam. Just eleven months lat Less than a year ago, we financed a used Prius for our high school daughter at a PREMIUM price from Hendrick Toyota in Merriam. Just eleven months later, we are upside down in the loan (by A LOT) because the car was on its last leg with the main hybrid battery--the life of which is a KNOWN issue to any Toyota dealer--and here we are with a THREE THOUSAND DOLLAR estimate. WITH the battery, the trade-in value is $2,800. We are the foolish owners of a Toyota paperweight that we still owe $5000 for. Don't ever buy a used hybrid from Hendrick (or anything else for that matter). According to their own service department, "budget" used cars from Hendrick come through the service department regularly with very unhappy customers who feel duped. You'd do just as well buying a used car from a road-side double-wide trailer dealer--who just may be more honest and respectful. Their Service Department suggested we talk to the Sales Manager to see if they would be willing, in an act of Goodwill, to assist us. After the final round of passing the buck, their General Sales Manager Rob Biehl laid the blame squarely on us, claiming they did us a favor by not charging what others may charge for the repair. When we countered, he said he had absolutely nothing to offer, turned his back, and walked away. It seems to me that Hendrick Toyota in Merriam has developed a very lucrative revenue model for used cars--sell them and wait for the big repair payday that will come inevitably, and soon. And especially, if they see a customer (SUCKER) coming that has no prior experience or expectations of a used hybrid. More
by DSyed
Employees Worked With
Robert Biehl
August 30, 2017
Paid double for parts I was getting my car serviced and bought some parts for my other Toyota. I thought the price seemed awful high but paid anyway. Later I checked with o I was getting my car serviced and bought some parts for my other Toyota. I thought the price seemed awful high but paid anyway. Later I checked with other Toyota parts outlets and realized they charged 2 times the suggested retail price. More
by Terry Roberts
Employees Worked With
Brett Winkler, Don Wernes, Michael McGraw
July 12, 2017
Horrible Experience The car agreed to was never delivered. I reached out to dealer multiple times over a period of 4 weeks to find out more information and never really The car agreed to was never delivered. I reached out to dealer multiple times over a period of 4 weeks to find out more information and never really received a straight answer as to why the delay and was I going to receive a car similar to what was ordered. Dealer finally said car wasn't the same as agreed to and agreed to refund my deposit but that has still not yet shown in my account. Dealer claimed no others like it in the region but search showed 3 in neighboring state were available. Horrible service, no communication, and no delivery (of car and deposit yet). Dissappointing as we have purchased other cars at other Hendrick dealers. More
by KS Buyer
Employees Worked With
Robert Biehl, Quintin Morse
May 09, 2017
Fantastic Customer Service After being hassled at another local Toyota dealer, we came back to Hendrick. Donnie and Keifer helped us out and gave us the best deal. I wasn't push After being hassled at another local Toyota dealer, we came back to Hendrick. Donnie and Keifer helped us out and gave us the best deal. I wasn't pushed into purchasing the vehicle. In the end, they were $700 less than the other offer and they had the best warranty. Thanks for the great experience and knowledge. More
by Toyota Owner
Employees Worked With
Donnie Nomaan
April 22, 2017
Dishonest service I have used this dealer since they opened for business. I will never use them again because of the brake job they did on my 2009 tacoma that was purc I have used this dealer since they opened for business. I will never use them again because of the brake job they did on my 2009 tacoma that was purchased from them new. When I picked it up after they were done it was 50 dollars more than the quote. And I found out that they had used cheap NAPA parts not the Toyota parts that I was told they were going to use. The NAPA parts cost less than half of the Toyota parts. But my price for the brake job did not go down with the cheaped parts. They should have said they were going to use cheaper parts that what was quoted. More
by James Nordstrom
Employees Worked With
Ryan Cartwright
February 26, 2017
Finance person very unprofessional My wife and I went in about 2 weeks ago now to buy a new van. The sales process took about 5 hours total and was as any car sale is: a back and forth My wife and I went in about 2 weeks ago now to buy a new van. The sales process took about 5 hours total and was as any car sale is: a back and forth tug-o-war on the price of the car vs the trade in value etc. That part I did not mind, since all dealerships are ultimately trying to make money. What I did find extremely unprofessional however was the finance portion of the process, in which I had to tell the finance guy John, upwards of 6 times I was NOT interested in the extended warranty package, to the point where I had to raise my voice to him, to which he continued to arrogantly bring back the warranty 2 more times, so 8 total. If I am spending upwards of 40-50k on a car, the last thing I want to do is have some paper pusher question why I am refusing his OPTIONAL service, for my new vehicle. Based on that experience with John I would not recommend this dealership because I would hate to see anyone else be disrespected in that manner. I have left at least 3 messages for the GM and the head of customer relations and have yet to receive a call back to discuss my experience. With that being said, I probably will not service my vehicle there either since they clearly do not value client, and are not looking to keep their buyers happy and coming back. More
by Vio
Employees Worked With
John Nelson
February 16, 2017
Great Service Experience Brandon Holsburg was wonderful to work with; very professional, knowledgable, courteous and friendly. He is the best service rep that I have ever wo Brandon Holsburg was wonderful to work with; very professional, knowledgable, courteous and friendly. He is the best service rep that I have ever worked with. I appreciate it very much. More
by Michele
Employees Worked With
Brandon Holsburg
February 12, 2017
Highly recommend - Easy experience My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of vehicl My daughter had lost her Corolla due to another driver not paying attention. We went to this location on a Saturday and test drove a couple of vehicles. (Corolla and Prius) My daughter didn't find anything she liked. Luckily we were working with Stacy Blohm and she made note of what my daughter was looking for and said she would keep her eyes open for any possibilities. She ran across the perfect vehicle for her and contacted us to see if we would be interested in it. We came out the following day and my daughter drove off in a newer Corolla that she absolutely loved! Stacy was always smiling with a great sense of humor and made the whole process easy and pleasurable. I highly recommend reaching out to her to see if she can help you find your perfect vehicle. Thank you Hendrick Toyota, LOVED the experience. More
by ACampbell
Employees Worked With
Stacy Blohm
