Hendrick Toyota of Wilmington

Nice Experience Visited Hendrick Toyota planning to only LOOK/window shop , however plans got changed . After viewing their inventory of used RAV4s , I decided to see Visited Hendrick Toyota planning to only LOOK/window shop , however plans got changed . After viewing their inventory of used RAV4s , I decided to see what the options were to purchase one , & discovered it wasn't very painful . With the help of Diana K. & Daisy M , we were able to drive one home that night . GREAT JOB Ladies , THANK YOU very MUCH .. More

When you make an appointment for an oil change there shouldn’t be a line of cars and you are late to get your car in. I jokingly said something to the service guy who was helping me. He did get me out k shouldn’t be a line of cars and you are late to get your car in. I jokingly said something to the service guy who was helping me. He did get me out kind of quick. That was the first time More

excellent Brian Gottry Is a great salesman. He made buying a new vehicle easy and was very helpful in every way. He listened to what I was looking for in a ca Brian Gottry Is a great salesman. He made buying a new vehicle easy and was very helpful in every way. He listened to what I was looking for in a car and then showed me what was available. More

I always enjoy my experience at Hendricks Toyota My battery was low and wouldn't start.....we called and they gave us an appointment right away (it was on Saturday). We were able to jump the car and My battery was low and wouldn't start.....we called and they gave us an appointment right away (it was on Saturday). We were able to jump the car and get to the dealership, a little late but that didn't matter to them. It turned out to be a bad cell so they replaced the battery. I travel a lot (alone) and Brandon assured me that I had a towing package with my purchase and if I didn't have my husband available, Toyota would have taken care of me. Since my 10,000 mile checkup was due soon, Brandon suggested we have that done for my convenience. I have been more than satisfied with every experience with Hendricks Toyota! I felt Brandon was very efficient and truly cared about me and my car! I love my RAV4 and I'm glad I chose Hendricks as my dealership! More

They do a great job of greeting the customer when coming in for service and quickly getting the paperwork done, etc. but when you go back to pick up your car, no one greets you or looks up from their statio in for service and quickly getting the paperwork done, etc. but when you go back to pick up your car, no one greets you or looks up from their stations or asks if they can help you. Totally different experience on the way out from the way in! More

Great Car Buying Experience My wife and I were dreading buying a new car, we have heard about the pushy car salesman out there. We stopped at Hendrick Toyota in Wilmington, NC be My wife and I were dreading buying a new car, we have heard about the pushy car salesman out there. We stopped at Hendrick Toyota in Wilmington, NC before we were scheduled to go to two other dealers. Well, we fell in love with a Toyota RAV-4 as soon as we arrived, and was thinking about taking it for a test ride. As soon as we starting looking a fine young man, Sales Consultant Matthew Reed, came out to greet us. Matthew was very nice (not at all pushy) and very knowledgeable about the vehicle, and after giving us a rundown and test drive we sat at his desk and ran numbers. One of his sales managers helped get our monthly payments to where we needed them by cutting the cost of the car and adding expired incentives. the credit application also went very smoothly. Matthew even coordinated the installation of after-market heated seats that we wanted on the vehicle. Again, very good, over-all car buying experience - highly recommended. . More

In one word.....PERFECT! As a retired sailor I appreciate the smooth seas and following winds during this voyage of purchasing a vehicle! Thank you. the smooth seas and following winds during this voyage of purchasing a vehicle! Thank you. More

Efficient Experience Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new te Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new technology. More

I was easily able to schedule service on line. We arrived early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the appointment. We were ushered into a comfortable customer lounge and were offered complimentary beverages.the service took about 45 minutes. We were ver pleased with the experience. More

Professional and knowledgable Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the ve Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the vehicle. They are able to handle what is needed to be done in a timely manner when an appointment is made. I’m not sure yet about service and attention when the vehicle needs repair on short notice or a major problem. More