Hendrick Volkswagen Frisco

Clean, inviting showroom. Plenty of stock to tour and drive. Our salesman, George Strong, was so nice to work with. Personable, excellent communication skills, responsive, fol Plenty of stock to tour and drive. Our salesman, George Strong, was so nice to work with. Personable, excellent communication skills, responsive, follows up and is not a high pressure sales associate. Bought a car I love, offered car school and a nice service package. More

Bob westin 1 review My Jetta needed a steering wheel lock cylinder. Rusty Wallace Volkswagen is the closest to me so I contacted them for an estimate. The service advisor said a little over $600. wheel lock cylinder. Rusty Wallace Volkswagen is the closest to me so I contacted them for an estimate. The service advisor said a little over $600. On February 19. My tow truck driver followed me to RustyWallace and dropped off the Volkswagen wagon. The service advisor said it would take a couple days. Two days later he contacted me and told me I also needed a lock cylinder that the key goes into. I told him they only need the lock cylinder 5% of the time because I was familiar with this fix. I had a used car dealer license for 10 years and specialized in Volkswagens. he said his tech said it would require a lock cylinder and the total cost would be $1047. He asked if I wanted to do it and I said of course and he said he would give me a deal because I was calm about it. He would charge me $900 because the lady in front of me had the same issue and was reading him the riot act. I said fine. Two weeks later I contacted him and he said that part had to be manufactured in Germany from my Vin number and he hadn’t heard anything. Three weeks later I contacted RustyWallace and they told me it was stuck in customs in Memphis. They didn’t know when it would be maybe two or three more weeks. After four weeks I contacted them and the parts guy said there was no order on record for my part, would I like to re-order? I asked to speak to the service manager and he said actually, your part is lost somewhere within FedEx. We can order it again, but it would take 3 to 4 weeks. I said where do we stand if I just come pick up my car because it’s been 4 1/2 weeks? He said you would owe us a diagnosis fee. I said you didn’t diagnose anything I told you what was wrong with the car before I brought it, you’ve had it for 4 1/2 weeks and don’t know when you can get the part. He said I’ll check with my manager and see if you can have the car back with no charge. I called him later and he said I could pick up the car with no charge. I contacted Clay Cooley Volkswagen in Richardson and the parts guy said the part was $460 which was $160 more than everybody else in town. I thought the last thing I want is another fiasco. I contacted Josh.Cienfuegos service advisor at Hendrick, Volkswagen Frisco and he gave me a price of $566. On March 22., 32 days after dropping it off at RustyWallace, my tow truck driver followed me to Hendrick Volkswagen. My car was sitting in the exact spot my tow truck driver dropped it off 4 1/2 weeks earlier, no one had even checked anything. I’m so glad it was not damaged because it was on a corner position where they take all of the stuff in and out of the service department and where they turn the corner to take stuff around back. Josh at HendrikVW said it would take an hour and a half and I might even be able to pick it up the same afternoon. I picked it up the same day, and it cost me less than half of rusty Wallace‘s estimate. Thank goodness for Hendrick Volkswagen Frisco. Bob West, Heath Texas More

I used the internet option and worked with Robert Fabian. The details of my purchase were all worked out before I visited the dealership. Once there, Robert made sure I was well taken care of, to the point The details of my purchase were all worked out before I visited the dealership. Once there, Robert made sure I was well taken care of, to the point of getting me a charging cord for my phone. I really appreciated the service and the dealership was welcoming. More

I had a pleasant experience with this dealership with the help of Robert Fabian he made my experience buying an suv so smooth thanks again Robert!! help of Robert Fabian he made my experience buying an suv so smooth thanks again Robert!! More

The dealership was very professional. Robert Fabian explained everything well about the two SUV’s we were looking at which helped us make our decision. Robert Fabian explained everything well about the two SUV’s we were looking at which helped us make our decision. More

George Strong made my car buying experience very easy. I would purchase from him again! I would purchase from him again! More

Great car buying experience at Hendrick Volkswagen Frisco! Robert Fabian went above and beyond to make sure I was satisfied with my purchase. Everyone I spoke to was friendly and helpful. I will de Frisco! Robert Fabian went above and beyond to make sure I was satisfied with my purchase. Everyone I spoke to was friendly and helpful. I will definitely be recommending this dealership to friends and family. More

I had the pleasure of visiting this Volkswagen location this month and I was thoroughly impressed with the customer service I received from Ricky. He was the most genuine car salesman I have ever met, most this month and I was thoroughly impressed with the customer service I received from Ricky. He was the most genuine car salesman I have ever met, most will just try to scam you into making their own quick buck and Ricky went above and beyond to aid us in our car search. Highly recommend! More

had an amazing experience in this car dealership- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Ricardo, he is the best salesman I've ever met everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Ricardo, he is the best salesman I've ever met. More

See George Strong! He’s experienced and I just had a great experience buying my new to me car!!! He’s experienced and I just had a great experience buying my new to me car!!! More