Hendrick Volkswagen Frisco

False advertised pricing Read through the reviews on this dealership. What people say about the inaccurate pricing is 100% right. They will price their vehicles at great pri Read through the reviews on this dealership. What people say about the inaccurate pricing is 100% right. They will price their vehicles at great prices online. This is to bait you into the dealership. But they then add on ridiculous charges. For example, they add on a "protection package" for $1500 bucks. This package is a straight rip off and not needed. They will say other dealerships add on this package or a similar package but that is 100% not true. Also, their pricing only reflects that price IF you use their financing. So they have some kind of kickbacks going on with whatever financing companies they are using. If you choose to use your own financing institution, they will add on another $1500 to the price. Also their gap insurance is higher than other dealerships and/or your financial institutions gap insurance. I was in the market and inquired about a VW Golf GTI S. My local dealership has them for $22,500 (auto) plus tt&l. When you look at the Hendrick pricing on their website, you will see they have them for $21,000. Seems like this dealership will save someone $1500. But their pricing is $21,000 + $1500 (protection package) + $1500 (using my finance institution) = $24,000 before tt&l. Plus like I said, their gap insurance will also cost you a couple hundred more. Lastly, depending on the car or trim, they aren't even close to lower pricing compared to other local dealerships. I decided to go with a Golf GTI Sport trim because I wanted the couple of upgrades it comes with. The dealership I ended up buying it from has them advertised at $24,200 for the manual. So if getting the auto, it would be around $1100 more, about $25,300. Hendrick has their automatic Sport GTI's for $27,200. But again, add on the $1500 for their "protection package" and another $1500 for not using their financial institutions and that same Sport will be $30,200. Roughly $5000 more than their competition and they claim how they have the best pricing and are a high volume dealer. Always shop the out the door (OTD) pricing. This helps you not get fooled by shady sales tactics from dealerships like this. More

Easy easy easy We went in to look at a used Camaro they had. We already had financing and we're in and out in about two hours with our new car. Corey Johnson was our We went in to look at a used Camaro they had. We already had financing and we're in and out in about two hours with our new car. Corey Johnson was our salesman and was easy to work with! More

Terrible service dept. Brought my wife's Golf in for an oil change and inspection. I have a Honda and bring it to McDavid in frisco. The difference in these two places is ni Brought my wife's Golf in for an oil change and inspection. I have a Honda and bring it to McDavid in frisco. The difference in these two places is night and day stark! Nobody greets you at Hendricks, you have to go find someone which is next to impossible! FINALLY someone told me to pull up to the bay which was blocked by other cars, I waited out there for 20 minutes while absolutely nothing happened. Finally I turned around, and left....for good! I highly recommend David Mcdavid in Frisco, but this Hendrick VW absolutely sucks! More

Very good service I had a great experience here!. Customer service was awesome. I would recommend to visit this dealer . I had a long trip from oklahoma to buy here and I had a great experience here!. Customer service was awesome. I would recommend to visit this dealer . I had a long trip from oklahoma to buy here and I'll do it again. More

Helpful and Quick Corey Johnson was exceptionally easy to work with and readily available for any questions or concerns. I'm very appreciative of his assistance and Hen Corey Johnson was exceptionally easy to work with and readily available for any questions or concerns. I'm very appreciative of his assistance and Hendrick's staff. More

Awesome Chris Torres is simply the best! Exceptional customer service and professionalism. Highly recommend you ask for him when you visit this dealership. #l Chris Torres is simply the best! Exceptional customer service and professionalism. Highly recommend you ask for him when you visit this dealership. #lovemyride #makingadifference #A More

Bad dealership Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. More

Worst service I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing wit I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing with. I ended up leasing a car else where because of their employee's rude behavior. It ended up working out for the best I guess, I got an Infinity for my work car at about half the monthly payment they quoted me for a GTI. More

Totally recommended I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all cordiality and attention that Marisa gave me. I don't know what the Hendrick Volkswagen Frisco are waiting to grant a promotion to Marisa. What else can I write? If you want to buy a VW, doing good business and be well attended, go to Hendricks and search for Marisa Echavarri. More

Gary Blakley I have known Gary Blakley (Customer Loyalty Manager) presently at Hendrix VW since 1998. He has been involved with my lease/purchase of the followi I have known Gary Blakley (Customer Loyalty Manager) presently at Hendrix VW since 1998. He has been involved with my lease/purchase of the following vehicles; 1998 Audi A4, 2001.5 VW Passat, 2003 VW Jetta, 2004 VW Touareg, 2007 VW Touareg, 2007 VW Passat 3.6, 2010 VW GTI, and a VW 2015 GTI. My next vehicle will be a 2018 VW Allroad (at least that is the plan). When I do acquire my next vehicle I intend to purchase it from Gary. I wonder how many people have had a nearly twenty year professional relationship with the same salesman? Gary has always been a straight shooter, never lied or exaggerated about his product and Hendrix is very fortunate to have Gary as a team member. More