Hendrick Volkswagen of Concord

Volkswagen wasn't even on the radar. I was recommended to go to Hendrick by a friend who owned a Volkswagen. There I was introduced to Robert Nixon (RD), the salesman that sold my friend I was recommended to go to Hendrick by a friend who owned a Volkswagen. There I was introduced to Robert Nixon (RD), the salesman that sold my friend his car. I had never owed a Volkswagen, or was there even a thought of owning one. RD worked with me on what I was looking for in a car. I had a list that I was going down of cars I liked and had driven. RD listened to my thoughts, then challenged me by checking off these options in the Volkswagen family of cars. He had an answer or a comparison of why his cars were better. After a test drive of the Jetta, he continued to check off boxes. After working with RD and the sales department on the price and the options, I was sold. I am now a proud member of the Hendrick family. Thanks to Robert Nixon for the time and effort he put into making a new car experience smooth. More

Easily The Best This was easily the best car buying experience that I’ve ever had! I couldn’t have asked for a better sales and finance team to work with! This was easily the best car buying experience that I’ve ever had! I couldn’t have asked for a better sales and finance team to work with! More

Loving our new(er) TDI We were talking to Taylor about our dream car's profile, and then we were told that they could get one exactly like we wanted. They purchased it for u We were talking to Taylor about our dream car's profile, and then we were told that they could get one exactly like we wanted. They purchased it for us from the VW auction and we had it less than 2 weeks later! More

VW Tiguan purchase Excellent service! Ruslan stayed late, came in on his day off to help finalize my purchase, and was a pleasure to work with! John handled all of our f Excellent service! Ruslan stayed late, came in on his day off to help finalize my purchase, and was a pleasure to work with! John handled all of our financial paperwork and was awesome to work with as well! More

Excellent experience I had a great experience at VW of Concord. The sales Patrick, Ruslan, and BreAnna were polite, knowledgeable, and responsive. They answered all our I had a great experience at VW of Concord. The sales Patrick, Ruslan, and BreAnna were polite, knowledgeable, and responsive. They answered all our questions, and made the process easy. There was no pressure to purchase the vehicle. I would definitely buy from them again. Chris More

New car Kenny was super helpful the entire time of going through that car buying process, even when car was in transport he stayed in touch the entire time le Kenny was super helpful the entire time of going through that car buying process, even when car was in transport he stayed in touch the entire time leading up to picking up the car More

Overall a great customer experience Our experience with Hendrick Volkswagen of Concord was a positive one. We did not feel the typical pressure nor play the price bidding game that you Our experience with Hendrick Volkswagen of Concord was a positive one. We did not feel the typical pressure nor play the price bidding game that you sometimes do when purchasing a car. Robert Nixon exemplified professionalism and modeled a personable and attentive attitude during and after the sale. More

A great ending to a bad day. Going to pick up your car from the service department and unexpectedly ending up on the sales floor is rough. The decision to not make the repairs on Going to pick up your car from the service department and unexpectedly ending up on the sales floor is rough. The decision to not make the repairs on an older car and having to buy a new car on the spot, not so great either. Robert was able to come in and save the day. Knowledge, compassion and no pressure at all were just what we needed. Once we made our decision, Robert was EXTREMELY patient as I learned about all of the latest technology (and there is a lot of it!) He spent even more time with me the day after the sale to make sure I was getting comfortable with all the features. We couldn’t have gotten better service. BreAnna was also fantastic while wading through the paperwork. This kind of service is why we have been a VW family since 1990. More

Buying a used car for Hendrick’s VW The staff at Hendrick’s from sale to finance were both professional and friendly. I will definitely be a repeat customer. Even after the sale the Hend The staff at Hendrick’s from sale to finance were both professional and friendly. I will definitely be a repeat customer. Even after the sale the Hendrick Team was there to answer all my questions. More

I was having a good experience, but it quickly turned bad! At the beginning I believed that the purchase I made was justified by my salesperson's hasty and pushy tactics. However, now I'm not happy with this p At the beginning I believed that the purchase I made was justified by my salesperson's hasty and pushy tactics. However, now I'm not happy with this purchase at ALL. I came to Hendrick VW Concord with the intention of buying an SUV, and I left with a Jetta. The offer I was given did NOT match what was being advertised online, which was red flag #1. I was not given the opportunity to test drive the car after looking at numerous vehicles. Not to mention I was in a car accident two weeks ago and I'm extremely uncomfortable in a sedan. I also communicated that to my salesperson, he persisted. Red flag #2, They promised a FULL tank of gas, when I got the car it was almost empty. Why would someone push me into a small car given the circumstances? Not a good move. I feel taken advantage of in a sensitive situation and there has been no one willing to help. I called to speak with a manager about my purchase and he was empathetic. Then the following day, I spoke with a rude and condescending man named Patrick who was completely insensitive over the phone. They have the ability to reverse this unruly sale and help me to find a new car, but they will not! I am now looking for a new car due to this terrible situation. Thanks a lot, Hendrick VW Concord. More