Hendrick Volkswagen of Concord

I was having a good experience, but it quickly turned bad! At the beginning I believed that the purchase I made was justified by my salesperson's hasty and pushy tactics. However, now I'm not happy with this p At the beginning I believed that the purchase I made was justified by my salesperson's hasty and pushy tactics. However, now I'm not happy with this purchase at ALL. I came to Hendrick VW Concord with the intention of buying an SUV, and I left with a Jetta. The offer I was given did NOT match what was being advertised online, which was red flag #1. I was not given the opportunity to test drive the car after looking at numerous vehicles. Not to mention I was in a car accident two weeks ago and I'm extremely uncomfortable in a sedan. I also communicated that to my salesperson, he persisted. Red flag #2, They promised a FULL tank of gas, when I got the car it was almost empty. Why would someone push me into a small car given the circumstances? Not a good move. I feel taken advantage of in a sensitive situation and there has been no one willing to help. I called to speak with a manager about my purchase and he was empathetic. Then the following day, I spoke with a rude and condescending man named Patrick who was completely insensitive over the phone. They have the ability to reverse this unruly sale and help me to find a new car, but they will not! I am now looking for a new car due to this terrible situation. Thanks a lot, Hendrick VW Concord. More

First new VW product purchase. My husband and I stopped by Hendrick VW Dealership just to take a look at the VW Tiguan. (saw one at a Walmart shopping store and fell in love with t My husband and I stopped by Hendrick VW Dealership just to take a look at the VW Tiguan. (saw one at a Walmart shopping store and fell in love with the style). Really never expected to shop seriously for a vehicle, just wanted to look. We have previously purchased 4 Toyota cars, and one Honda vehicle from Hendricks. When we walked into the VW place, we were greeted by Manning Floyd. I was surprised by how much he knew about the Tiguan, all the whistles and bells. I was impressed and felt comfortable, never felt like I was being pushed into purchasing the vehicle. After much consideration we decided to go ahead and purchase a new car, whether it was going to be a Honda CRV (other choice I was greatly considering) or the Tiguan. My husband and I went back and forth with the Hendrick Honda dealership and the VW dealershiip. When we went back to Hendricks VW dealership , Manning Floyd was off that day and meet Rusian. Again a great person to work with, took his time to go over the Tiguan again, all the details of the car, asnswered all of our questions and we never felt pressured. We also test drove the Honda CRV, also working with Brian McDaniel, and Chris Cook at Hendricks Honda. Loved that Brian McDaniel, stated it did not matter to them which vehicle I chose as long as I would be happy. That meant alot to us. No big sales push. We proceeded to get quotes for the cars we were interested in for both the Honda and Tiguan. It took a good three days of going back and forth, test driving the cars, asking more questions before making our decision for the Tiguan. We also had the opportunity to meet Mr. Joe Watts, answered all our questions regarding the best way for us to purchase the Tiguan. Rusian prepared the paperwork so once it was time to pick up the vehicle we would not have to wait, shopping for a vehicle is tiring. He has the patience of a saint, never once did we feel that he just wanted us to hurry and make our decision. Worked with us with all the test drives, questions, etc.. This was an experience that we will never forget, now this is our 6th car purchased from Hendricks. Keep this up and we will be back. More

Great! We had a super experience with Hendricks VW. Kenny was a awesome sales man. They made me feel welcome and not overwhelming. The wait was not that bad We had a super experience with Hendricks VW. Kenny was a awesome sales man. They made me feel welcome and not overwhelming. The wait was not that bad either. More

Amazing Experience! Taylor’s vast knowledge and great attitude provided a relaxed and comfortable experience in purchasing my new Jetta. Without a single doubt I can say Taylor’s vast knowledge and great attitude provided a relaxed and comfortable experience in purchasing my new Jetta. Without a single doubt I can say I felt like I’ve made the right choice and honestly I’ve never had a better experience purchasing a new car from a dealer. 10/10 would recommend! More

First Time Car Buyer I had the best experience with Hendrick VW of Concord. Robert Nixon was my salesman and he was awesome! He was honest and had my best interest in mind I had the best experience with Hendrick VW of Concord. Robert Nixon was my salesman and he was awesome! He was honest and had my best interest in mind. The whole team made my first time car buying experience so easy and quick, I would hands down recommend! More

Friendly and helpful Kenny was helpful in picking the right vehicle and showing me how everything worked. I'm very pleased with the vehicle and the staff's help. Kenny was helpful in picking the right vehicle and showing me how everything worked. I'm very pleased with the vehicle and the staff's help. More

Car buying actually made easy. Robert was fantastic! He was very helpful with all of our questions and was not at all pushy nor overbearing like some car salesmen. BreAnna made the Robert was fantastic! He was very helpful with all of our questions and was not at all pushy nor overbearing like some car salesmen. BreAnna made the financing portion go quickly and was very friendly. Overall we had a great car buying experience at Hendrick VW of Concord! More

Best dealership experience! This was my first experience buying directly from a dealership as I’ve always bought low mileage used cars from owners in the past. I also tend to kee This was my first experience buying directly from a dealership as I’ve always bought low mileage used cars from owners in the past. I also tend to keep them for close to 8-10 years. This was my next 10 year commitment car purchase and this experience exceeded my expectations. Taylor was friendly, knowledgeable and gave you the space to sort out things in your head vs trying to fill in any silence or bombard you with information. The almost paperless technology for purchasing the vehicle was fantastic. I thought for sure I was going to buy a GMC Acadia and was able to walk away with a much better deal and my dream car. I really love the VW Atlas sportiness and it checked all the important boxes. ?? More

Better Experience than expected When buying cars before I experienced the typical car salesperson pressures and aggressiveness. While dealing with Robert I never felt overly pressure When buying cars before I experienced the typical car salesperson pressures and aggressiveness. While dealing with Robert I never felt overly pressured or pushed into anything I did not want, he was great at letting the sales process flow naturally and was super easy to talk to throughout the entire process. More

Ruslan, Bob, John the guys to see! I recommend making an appointment as they will know what to prepare for ahead of time. This was a thoroughly enjoyable experience from start to finish I recommend making an appointment as they will know what to prepare for ahead of time. This was a thoroughly enjoyable experience from start to finish. Ruslan is a certified preproduction specialist and worked very diligently to make sure we understood everything about the cars that we were considering and made sure we left the store with our car. Bob seamlessly presented all the numbers with several options. And John handled all the paperwork in a professional manner, offering several protection items with no pressure to purchase. These people work very hard to earn your trust and elevate their reputation. They will receive 10’s from us on the Mfr. survey. Thank you Gentlemen. Steve & Diane More