Hendrick Volkswagen of Concord

Best experience yet! Kenny was simply amazing. He listened carefully to our needs and found the perfect car for us. We had no intention of buying a car that day but he mad Kenny was simply amazing. He listened carefully to our needs and found the perfect car for us. We had no intention of buying a car that day but he made the process so painless and easy. Kenny was very knowledgeable and made sure to fulfill our needs without making us feel pressured. The whole dealership was a wonderful experience and we will sure to be back for our next car! More

Worst experience with a dealership I was about to make my second purchase from this dealership since November. The salesman Kenny gave me an “out the door price” via text and I was all I was about to make my second purchase from this dealership since November. The salesman Kenny gave me an “out the door price” via text and I was all the way to the point of paying the $500 to have the vehicle brought to the dealership. The sales manager Joe calls and gives me a price thousands of $$$ higher and claims his salesman must have “made a typo.” They also told me over a week ago that they would transfer my warranties that were unused to my new vehicle...then rescinded and said they wouldn’t. Multiple lies from multiple employees and I’m so thankful that I hadn’t signed anything. I absolutely LOVE the VW Atlas and have taken my business to another dealership. Just glad my first purchase didn’t last long enough for them to get their financing bonuses...bonuses should be for great service, not poor service. More

Another great experience!! This is the 2nd car we’ve leased from Hendrick VW in a little under 3 years and, just like the first time, it was an overall EXCELLENT experience! We This is the 2nd car we’ve leased from Hendrick VW in a little under 3 years and, just like the first time, it was an overall EXCELLENT experience! We weren’t actually planning on trading in our 2016 VW GLI right away, we had some extra time and wanted to “just look” at an Atlas. From the moment we pulled into the lot and got out of the car, we were literally smiling. Kenny was VERY knowledgeable and informative about the Atlas, as well as the GLI that we had. He offered to let me test drive it and - BAM - I was in love! One of the things that I like most about Hendrick VW is that they are not at all pushy and pressuring like some other dealerships we’ve been to. Every employee that we’ve ever dealt with there - from sales, to finance, to the parts department - they are all so pleasant and personable. I noticed this first in March 2016 when we leased the GLI and I knew then that I would never go to another VW dealership. It was also great to see the finance manager, BreAnna, who was our salesperson for the GLI! She remembered us, which made us feel even more comfortable and at home! Another thing that we love about Hendrick VW is how clean it is! I’m talking CLEAN CLEAN. And it’s always like that any time we come in! Even the service department was spotless, even at the end of a busy Saturday. Our experience yesterday was nothing short of outstanding. Kenny worked hard, we walked him back and forth, looking at several different Atlas modelet before we decided on one. Once we finally decided, the process went pretty quick! BreAnna got us in and out, everything signed - paperless, I might add, which is the coolest thing ever! We didn’t wait long for Kenny to pull our freshly washed Atlas up to the door. He offered to take my picture with my new ride but I insisted that he be in the photo as well! Thank you Hendrick VW, Joe, BreAnna and most of all, Kenny, for making this happen! We couldn’t be happier! I can say without a doubt that we’ll be customers of Hendrick VW for life! More

Seamless The Hendrick staff is spectacular. Especially Kenny he does a phenomenal job and I highly recommend him to anyone in the market for a new vehicle The Hendrick staff is spectacular. Especially Kenny he does a phenomenal job and I highly recommend him to anyone in the market for a new vehicle More

Excellent Experience From Start To Finish My family and I were out to do a quick look at a few cars we had been looking at online. We pulled up and were greeted by Kenny who introduced himself My family and I were out to do a quick look at a few cars we had been looking at online. We pulled up and were greeted by Kenny who introduced himself and showed us several cars. Kenny was very courteous, respecting our need for a non-pressure sale while maintaining a friendly environment. From the first handshake to last Kenny and BreAnna, in finance handled our transaction admirably. This is my second car purchase with the Hendrick group and have had nothing but wonderful experiences each time. I highly recommended. Hendrick VW of Concord for your next vehicle purchase. More

Recommend this dealership experience Kenny at Hendrick VW was very helpful throughout the whole decision making process. I was due diligent when considering this 10 year old car. The sale Kenny at Hendrick VW was very helpful throughout the whole decision making process. I was due diligent when considering this 10 year old car. The sales and service guys made it relatively easy to inspect underneath the car, see the Carfax report, and get a summary from recent work done in the service department. More

AMAZING!!!! These people cease to amaze me!! Kenny, Keith and John were awesome to work with! Wouldn’t go anywhere else to buy ever again!! Thanks is an understat These people cease to amaze me!! Kenny, Keith and John were awesome to work with! Wouldn’t go anywhere else to buy ever again!! Thanks is an understatement! More

AWESOME!!! Awesome service, awesome staff!!! Not enough nice things to say about this place!!! Kenny was above and beyond excellent to work with!!! Would send an Awesome service, awesome staff!!! Not enough nice things to say about this place!!! Kenny was above and beyond excellent to work with!!! Would send anyone here! More

Best dealer Best car buying experience I have ever had. Normally when you go to a dealership they do everything they can to worry you non stop, this is not the ca Best car buying experience I have ever had. Normally when you go to a dealership they do everything they can to worry you non stop, this is not the case here we had Robert Nixon as our salesman , he was hands down the best salesman we’ve ever had. I will try everything I can to use him from now on, he was courteous, knowledgeable, very nice, and made this one of the easiest things we’ve ever dealt with please do not hesitate to give him a call with any of your vehicle purchases I assure you it will be hassle free. More

We love our new 2019 Atlas SEL!!! After speaking to a couple of other dealerships, we chose to buy our Atlas SE from Hendrick Volkswagen of Concord because of their responsiveness and After speaking to a couple of other dealerships, we chose to buy our Atlas SE from Hendrick Volkswagen of Concord because of their responsiveness and the great deal they offered. Once we got to the store to buy the car, we decided to upgrade to the SEL! Since we wanted a specific color and wheel combination that was not in stock, our salesman, Kenny Bingham, began working with Keith Carpenter, sales manager, to locate the perfect car. After only finding two, which were both unavailable, we thought we would have to settle for our 2nd choice. But no, Keith and Patrick Steadman took time out of their busy Saturday to continue searching until they found the exact car we were looking for! It was a pleasure to work with everyone at Hendrick, including BreAnna, the finance manager, was amazing to work with and provided one of the best car buying experiences we’ve had. More