Hendrick Volkswagen of Concord

Great customer service Kenny was truly top notch when it came to the car buying process - he listened and captured what I was looking for and always addressed any concerns a Kenny was truly top notch when it came to the car buying process - he listened and captured what I was looking for and always addressed any concerns and questions in person and on the phone. He utilized resources to find a car within my needs and made the deal happen. Keith was also great during my car buying process. He took the time on the phone and in person to talk to us and work with us. More

Great customer service! Bought this car from out of state because they had the best price. They knew I was coming from out of town, picked me up at the airport where I return Bought this car from out of state because they had the best price. They knew I was coming from out of town, picked me up at the airport where I returned my one way rental and had me back on the road in a timely manner. Ruslan and all sales staff were courteous and professional. More

Great Car Buying Experience We saw the car online and made an appointment to test drive. Robert was helpful and knowledgeable about the Suburban, regardless of it being a VW dea We saw the car online and made an appointment to test drive. Robert was helpful and knowledgeable about the Suburban, regardless of it being a VW dealership. Trading our existing car and purchasing the new one was easy and quick. The new Suburban had a cracked windshield and Robert and the service department have been great about following up with us to get the windshield replaced at no cost to us. Their customer service has been superb and we would certainly recommend this dealership and Robert to anyone looking to purchase a new car! More

Fast, friendly, and worked with me to get the right car. Best experience ever at a car dealership. No pressure, worked with me to get the right financing and car, and was in and out in just a few hours. Fr Best experience ever at a car dealership. No pressure, worked with me to get the right financing and car, and was in and out in just a few hours. Friendly and courteous staff. Would highly recommend buying a car here. More

Good job Kenny was a great help. He was fun to work with and understanding of my situation. BreAnna made paperwork as entertaining as possible. Both are great Kenny was a great help. He was fun to work with and understanding of my situation. BreAnna made paperwork as entertaining as possible. Both are great people. More

Taylor is incredible! Taylor assisted me with such great customer service & exceptional knowledge on Volkswagen's product. Originally went in for a specific car but she rec Taylor assisted me with such great customer service & exceptional knowledge on Volkswagen's product. Originally went in for a specific car but she recommended that I check out the Tiguan based on what it would be used on, dependability, capability & overall value & I have been so satisfied with it! Absolutely recommend her service! Phenomenal!!! More

My Hendrick Experience The customer service and professionalism were outstanding at the dealership. Taylor Smith, Keith Carpenter and BreAnna Griffin were phenomenal! I tes The customer service and professionalism were outstanding at the dealership. Taylor Smith, Keith Carpenter and BreAnna Griffin were phenomenal! I test drove a 2019 Tiguan SEL Premium but the exterior/interior I preferred was not in their inventory. Within 4 days, they had located the car I wanted and it would be ready for pickup over the weekend. I hadn't purchased a new car in 8 years. This overall experience couldn't have gone any better. More

Great Dealership Experience I bought a used truck from Robert at Hendrick Volkswagen two weeks ago. I found the truck online and showed up for a test drive hoping to like the tru I bought a used truck from Robert at Hendrick Volkswagen two weeks ago. I found the truck online and showed up for a test drive hoping to like the truck enough to buy it. The truck was in good shape and seemed like the previous owner took good care of it, so I let Robert know I wanted to buy it. From there, he made the process extremely simple for me. Only about 30-45 minutes passed before the truck was mine. Before driving away with the truck, Robert had the crew detail it and he topped off the tank with fuel. Great experience overall and would certainly recommend Robert and Hendrick Volkswagen again. More

Awesome Experience!! Robert was a pleasure to work with! He did such a fantastic job of explaining the Atlas we were interested in and ultimately ended up buying. We reall Robert was a pleasure to work with! He did such a fantastic job of explaining the Atlas we were interested in and ultimately ended up buying. We really appreciated the entire sales team for their friendliness and openess throughout them entire buying process. Thanks so much for helping us buy an Atlas!! More

Excellent service, best price, pleasurable buying experienc We (wife and I) shopped all of the large and few medium sized dealerships from Rock Hill to Mooresville. Hendrick absolutely won our business. We (wife and I) shopped all of the large and few medium sized dealerships from Rock Hill to Mooresville. Hendrick absolutely won our business. Hendrick team, everyone we met was extremely professional, friendly, straight forward (very much appreciated), they made the buying experience a pleasurable one. As for the car, we were looking at new or used VW Jetta's, my wife decided that she liked the Jetta GLI trim best overall. We received a fantastic deal on a like new mint condition, one owner, carfax clean (visual inspection showed 0 signs of any damage repaired not reported to carfax) relatively low milage Hendrick certified 2017 GLI with full options package. Could not have been more pleased with the vehicle, the price, Hendrick's warranty commitment or the treatment we received, the friendliness of the staff, the respect, the straight forward (no bs approach) that every single person we interacted with at Hendrick. If you read this review and happen to go to Hendrick VW in Concord please give Keith a hug from us. Absolutely 100% satisfied customers, we will be buying from Hendrick in the future and recommending them to anyone we know who is looking to purchase a vehicle. Thank you to everyone at Hendrick VW of Concord. More