Hendrick Volkswagen of Concord

Great Staff The staff at Hendrick is great. This our third car in 6 months and the experience never changes. Kenny was super nice and helpful. They worked ha The staff at Hendrick is great. This our third car in 6 months and the experience never changes. Kenny was super nice and helpful. They worked hard to get us to the number we were looking for without being pushy. BreAnna was perfect as always she is one if the dealerships greatest assets. More

Great customer service! I called the dealership after seeing the car we were interested in priced well on-line. Talked to Patrick, a sales manager. He could see I was well e I called the dealership after seeing the car we were interested in priced well on-line. Talked to Patrick, a sales manager. He could see I was well educated about the car and it would come down to which dealership to buy from. I really hesitated to buy from a large “chain” dealership. Thought we’d go see if we going to be treated like just another # on their sales board?? I asked for a woman sales person. Patrick told me to look at sale peoples bios on their website and I could decide who to work with. I picked Taylor Smith. 1st, she owns a 2018 Jetta, & seemed to love cars and her job. Less then 6 months there, however I believed that if she didn’t know the answer she’d be willing to ask. And would be eager to assist. We made an appointment to come on a Monday, thinking it wouldn’t be as busy... we’ll of course this was a busy Monday! Taylor had “our Jetta” out & ready to drive. We talked price and finance options. The Finance manager John, came out to talk to us. New to the dealership, still helpful and nice guy. The GM, JW came out and introduced himself. And looked at our leased Jetta, actually ended up buying out our lease, that wasn’t up until January. The GM has been with this dealership for several years. His kindness and interest went a long way with us. Never made us feel like he was doing us a favor by giving us a good deal... This was a refreshing change, from previous dealerships. We liked the fact that he seemingly wanted to build a repore and cared more than about the Brands representation, than just about the sale, and price. He doesn’t know this but last year we purchased a new truck from a nearby Nissan dealer and the manager we dealt with was actually rude... and could have cared less about our buying experience. Ruined our whole buying experience. And the excitement of purchasing a truck I was happy to drive home was lost on the bad customer service experience. Everyone we dealt with seemed truly interested in our buying experience being a good one! We have bought many cars over the years. I’m happy to say that this was one of the more pleasant buying experiences! Thanks to the whole Hendrick team for making this about the whole buying experience and not just the bottom line price. Loved the very little haggling! Taylor was not pushy. She was zealous to be sure we enjoyed the buying process. Keep up the good work lady! And you will continue to be a great asset to the Hendrick’s VW reputation and brand! More

Great service Easy to get along with, they went out of their way to make us feel comfortable and get us the best deal. Thanks for the great service! Easy to get along with, they went out of their way to make us feel comfortable and get us the best deal. Thanks for the great service! More

Excellent service-I LOVE my new car!!! I live in Wilmington but found my dream car on their website. Taylor worked with me over the phone and took extra steps to insure that this vehicle w I live in Wilmington but found my dream car on their website. Taylor worked with me over the phone and took extra steps to insure that this vehicle was going to meet my expectations before I made the drive. The dealership as a whole, and Taylor and J.W.'s customer service is unmatched. I have never felt so confident in a large financial decision as I have with this dealership and staff. When I arrived, I was personally greeted by many staff, and given a tour of the facility. I was extremely impressed with the state of the art showroom and the cleanliness of the garage area. You can tell the staff work as a team and are willing to make sure your experience is a positive one. I got to drive my 2014 Mercedes home on the 3.5 hour drive and I was in heaven. I absolutely love it! Thank you, Taylor and J.W.!!!! More

So easy! This is by far the best shopping experience I’ve had with a dealership. I never once felt pushed and every question I had was answered. The salesman I This is by far the best shopping experience I’ve had with a dealership. I never once felt pushed and every question I had was answered. The salesman I had went above and beyond my expectations, highly recommend working with this company and more specifically Kenny Bingham. More

Very Friendly Everyone at this Hendricks was so open and friendly with not only me but other customers left with a smile couldn’t ask for a better car Everyone at this Hendricks was so open and friendly with not only me but other customers left with a smile couldn’t ask for a better car More

Great experience! Kenneth Bingham was very informative and p Would highly recommend! Kenneth Bingham was patient and informative. We didn’t feel pressured or rushed in our shopping. Understanding our needs and Would highly recommend! Kenneth Bingham was patient and informative. We didn’t feel pressured or rushed in our shopping. Understanding our needs and consideration for our financial budget. More

Great experience! Went to look at a more expensive car, but the team found a better fit for me in a lower budget and i couldnt be happier. Went to look at a more expensive car, but the team found a better fit for me in a lower budget and i couldnt be happier. More

Great Experience Manning was a very professional salesman, I particularly appreciated the fact he was pushy, he was very personable. John in finance is superb. Thank Y Manning was a very professional salesman, I particularly appreciated the fact he was pushy, he was very personable. John in finance is superb. Thank You More

Service was incredible! I came in to pick up some paperwork (I had been in a total loss accident recently) and didn't think I could even get a car at that point, but Kenny an I came in to pick up some paperwork (I had been in a total loss accident recently) and didn't think I could even get a car at that point, but Kenny and BreAnna went out of their way to help and I drove home in the exact same car I'd had before!! I got my first car from here and now I have my second one. I'll always be a Hendrick Volkswagen customer! More