Hendrick Volkswagen of Concord

Car buying done right! Does the car buying experience matter to you? Do you value friendly, transparent interactions free from pressure, hassle and worry? Have you ever le Does the car buying experience matter to you? Do you value friendly, transparent interactions free from pressure, hassle and worry? Have you ever left a dealership not feeling 100% comfortable and confident in your purchase or interaction with the staff? Buying a vehicle is no small matter, it's one of the biggest purchases we make in life and any reasonable person will want to make sure that as many of those qualities are met. Hendrick VW of Concord, and RD (Robert Nixon) especially will check all those boxes and maybe even a few you haven't thought of before. I'm generally a hassle free person who prioritizes feeling good about a purchase over it's value for the dollar. However, my recent car purchase was a break from that and certainly put them through the hurdles. I showed up one day without an appointment and was quickly introduced to RD. I instantly found him to be personable, friendly, articulate and well informed, it was like spending time with a close friend, helping to culture a relaxed and free flowing interaction. We spent some time going over the car I was interested in, chatted about the price and incentives I qualified for and was presented with an excellent offer. Some life events took place and had to postpone my purchase. I came back a couple weeks later, again without an appointment and had another great experience that again left to me leaving without a new car, the car was sold so that was on me. During the few weeks since my first visit RD kept in contact but was never intrusive, only asking what more he could do to earn my business. I came back a third time, almost six weeks after the first simply because I enjoyed working with RD so much, I knew that he was the one I ultimately wanted to give my business too, even if it took some time to make it happen, and boy I did take my time. I showed up for the final time late on a Monday evening, we hashed out a few details, RD and Patrick offered me a deal I couldn't say no to and shortly after I drove off the lot with my new GTI. The whole experience has left me feeling that I made the right choice to work with RD and Hendrick VW of Concord. His commitment to getting me the best deal, never judging my situation, handling all the curves xxxxx I threw, accommodating all my questions and requests and never becoming impatient for wasting so much of his time are just a few of the reasons you should consider working with him. During this car buying process I worked with well over a dozen other dealerships across five states and not one of them came anywhere close to offering the total experience and value I had with RD, nor the final price. If you're in the market for a vehicle, don't make the mistake of not talking with RD. He's the one you want to work with, new or used, whether it's your first time buying a car or you're a seasoned buyer or lessee, whatever your needs or wants, there wont being a single missing piece or compromise, and you'll see that RD will always have your back and interests kept in the foreground. You don't have to take my words for it, this is just an online review and we don't know each other, I get that, and skepticism is healthy. This is just me putting my experience out there, but you owe it to yourself to go see and understand why so many people have enjoyed their experiences with RD. In fact, the experience was so good that my partner ended up buying her new Honda at a Hendrick dealership as well with all the same great feels as I had. We are now happy members of the Hendrick family and it's thanks to RD and his unparalleled awesomeness! RD, you're a helluva guy, I can't thank you enough for everything you did or put into words that would do justice to how everything was done as it should be. You're a multidimensional person who's more forthright and knowledgeable than the majority in the business. I have a lot of gratitude for everything you've done and you'll always remain on my speed dial for that next car! I promise it'll be a lot more easy next time~ The staff are all friendly, patient, efficient genuine people who offer genuine smiles and interactions. Patrick put up with all my crap like a pro, and John couldn't have made the final process any easier and pain free. All the conversations we had with other staff were personal, professional and never made you feel like just another cog in a gear. The dealership itself is located adjacent to the Concord Motor Speedway, is easy to find, easy parking and a large lot full of cars that you're sure to find what you're looking for. The showroom is well organized, open, clean and free from harsh cover up perfumes. The seating areas are comfortable and well located so you don't feel hidden away or miss-able. Water and popcorn always on tap and everything is done and placed very well. Near by there is also the Hendrick Motorsports Museum and Team Shop that showcases Hendrick Motorsports racing legacy and current ventures. How many dealerships have you been to that have their own museum next-door? More

First time car buyer! My experience at Hendrick was nothing short of amazing! Purchasing a car for the first time is a scary process but Hendrick and Robert helped me every My experience at Hendrick was nothing short of amazing! Purchasing a car for the first time is a scary process but Hendrick and Robert helped me every step of the way. I never felt pressured or rushed and found the car of my dreams and couldn’t be happier. I 10/10 recommend Robert to anyone thinking about purchasing a new vehicle and is looking for the best customer service! More

Pleasantly surprised Robert Nixon aka *RD* sales person was TERRIFIC! He never pressured me and stayed very transparent throughout the process, answering all my questions Robert Nixon aka *RD* sales person was TERRIFIC! He never pressured me and stayed very transparent throughout the process, answering all my questions and concerns. A long side, Joe Whitley General Manager who treated me with such kindness also made me feel comfortable and was also another fav! And last but not least, John Cauble Buisness Manager was very helpful with his knowledge on the bank side of things. The experience overall was very pleasant. This team was incredibly helpful and understanding of my situation, and did everything they could to get me in the Jeep I wanted! In the end, everything worked out and I love my new vehical. They all did a great job and I would absolutly recommend them to anyone that they go to Hendrick Volkswagon of Concord before going to another dealership! More

Delighted at every turn. RD was a phenomenal partner in my car buying experience. He was respectful, extremely informative and very empathetic to my dynamic needs. Purchasing RD was a phenomenal partner in my car buying experience. He was respectful, extremely informative and very empathetic to my dynamic needs. Purchasing a new vehicle can sometimes be a complex decision process and RD was more than happy and patient to go along for the ride to ensure I was completely delighted with my purchase. More

Great experience This was my first car buying experience and Mike has been awesome to work with throughout the whole process. My fiancé bought a VW Jetta a couple year This was my first car buying experience and Mike has been awesome to work with throughout the whole process. My fiancé bought a VW Jetta a couple years ago and has loved the customer service with Hendrick VW so that also helped my decision with going to Hendrick VW. Not only was Mike great to work with the day I bought my Tiguan, but he’s also always available to answer any questions we’ve had about the car since then. Thank you! More

Surprised! Went in not expecting to leave with a car because of my tight budget but my man made it work for me! Very happy VW Owner! Went in not expecting to leave with a car because of my tight budget but my man made it work for me! Very happy VW Owner! More

Awesome dealership!! I’ve searched online for about a month for a convertible beetle and came across Hendrick Volkswagen of Concord, NC. I called talked with Patrick first I’ve searched online for about a month for a convertible beetle and came across Hendrick Volkswagen of Concord, NC. I called talked with Patrick first , he was very informative of the car I was looking at. Made an appointment for Friday after work, they had already pulled the car around back & the sweetest,caring salesman by the name of Mike greeted us & took us for a test drive. Mike was great with helping me & showing how the car worked, overall very satisfied with dealership & Mike!!! More

Thank you! Thank you for making my experience as easy as possible! Robert and Breanna were amazing. Would definitely recommend this dealership for anyone's car n Thank you for making my experience as easy as possible! Robert and Breanna were amazing. Would definitely recommend this dealership for anyone's car needs. More

Excellent customer service Everyone was very helpful. I got a great deal on my new Alltrack. Thoroughly enjoyed the car buying process for the first time! Thanks guys Everyone was very helpful. I got a great deal on my new Alltrack. Thoroughly enjoyed the car buying process for the first time! Thanks guys More

Simple and Easy Experience Robert was very knowledgeable of the vehicles, process and seeing to my needs while I was at the dealership. When we encountered challenges, he sough Robert was very knowledgeable of the vehicles, process and seeing to my needs while I was at the dealership. When we encountered challenges, he sought quickly to remedy them as best he could. More