Hendrick Volkswagen of Concord

Great Experience Overall one of the best car buying experiences I've had. Our sales person Maddie was great! She was very personable, down to earth and not pushy at al Overall one of the best car buying experiences I've had. Our sales person Maddie was great! She was very personable, down to earth and not pushy at all. Usually when you buy a car the sale person is trying to talk you into a car. She did not. She simply informed us about the cars, gave us options and let us decide. That's how car buying should be. As for the price, it was very fair. Obviously would have liked to get a better price, but who wouldn't? The finance manager was very nice to work with as well. More

Awesome buying experience Maddie was our sales person, and she made our buying experience amazing. She was not pushy at all, and was extremely patient during our decision-maki Maddie was our sales person, and she made our buying experience amazing. She was not pushy at all, and was extremely patient during our decision-making process. I would highly recommend Maddie to anyone looking for a car. John Cauble helped us through the finance bit of the deal, and made it smooth sailing. We were in and out in 2 hours! Best car buying experience. More

Well Worth the Drive and the Charlotte, NC Traffic Working with Mr. Williams came as a result of a referral from a previous customer. Corn, as he likes to be called, delivered as promised! Working with Mr. Williams came as a result of a referral from a previous customer. Corn, as he likes to be called, delivered as promised! More

Wonderful experience Mike was very helpful and pleasant to work with in finding a car. I stopped in looking for a specific type of VW. After not being in love with the opt Mike was very helpful and pleasant to work with in finding a car. I stopped in looking for a specific type of VW. After not being in love with the option I first wanted, Mike took my comments from our discussion and found me the perfect Jetta. Even when getting through the toughest points in the purchase process, Mike ensured we were happy and comfortable with the deal. Excellent service all around. More

Great customer service Mike was very helpful. The staff made the car buying process fast and simple. I left extremely satisfied with my purchase. By far the best experience Mike was very helpful. The staff made the car buying process fast and simple. I left extremely satisfied with my purchase. By far the best experience I've had with a car dealership. More

Best car purchase of my life. I was planning on buying a car in December but due to the great price and customer service I bought it early. Mike Schumaci came highly recommended a I was planning on buying a car in December but due to the great price and customer service I bought it early. Mike Schumaci came highly recommended and we were not disappointed at all. I would highly recommend this dealership and Mike Schumaci specifically to anyone. More

Great experience Jonathan was an awesome consultant in finding the best car for me. He gave me the information needed to make the right decision and was patient with m Jonathan was an awesome consultant in finding the best car for me. He gave me the information needed to make the right decision and was patient with my decision process. The cars were conditioned so well, head and shoulders above other dealers. After working with Jonathan, I knew Hendrick cars was who I wanted to deal with. I left feeling like I got a great deal on the perfect car for me. More

Awesome Customer Service!-Louisa Shy April 25,2017 Mike was very knowledgeable about VWs. He explained the features of the cars I looked. He was very responsive to my needs in price and payment options Mike was very knowledgeable about VWs. He explained the features of the cars I looked. He was very responsive to my needs in price and payment options. He was helpful during the test drive(s) lol and didn't pressure me at all. I felt very comfortable with him and his service. He was patient when I requested we wait for my husband to stop by. He is very good at what he does keep up the good work! Also my financial session with John Cauble was smooth and I felt comfortable with him as well! Thank you guys! More

Above & Beyond my Expectations After having the worst experience ever while trying to purchase a used Subaru at Subaru of Concord, I went home to surf the web and found a beautiful After having the worst experience ever while trying to purchase a used Subaru at Subaru of Concord, I went home to surf the web and found a beautiful red 2015 Fiat 500 Abarth listed in the used car section of Hendrick VW's website. After numerous times being told "No" (I was a first time buyer with little credit history and a tight budget) I filled out an online credit application through their website as my last ditch effort before throwing in the towel. The car was one I had been considering for a while, and this one stuck out to me. I went into the dealership after receiving a phone call from Mishonda Adams the next day. She sent me a document, which I filled out and sent back, then set me up with an appointment to visit a sales representative. It was already late in the day, and I didn't arrive at the dealership until around 7:30. When I arrived, Kayla Jacobs greeted me at the door, explaining to me that she would be helping me and had the red Abarth brought around for me to test drive. I was already told by Mishonda that the sales manager didn't feel that he would be able to get me approved, but wanted me to stop in to weigh other options. When I told Kayla this, she assured me to have some faith in them, so we went for a drive. I fell in love with the car, and that night they were able to get me a deal that felt comfortable to me. Against all odds, they were able to get me the car I wanted at the payments I wanted when nobody else in the Charlotte area were able to deliver. I can't remember the sales manager's name, but he, Kayla, and John Cauble all stayed late that night to do paperwork with me. Kayla was even able to get my co-signer's information over the phone and have everything finalized that same night. John also sent me paperwork for which I could have the other titleholder sign off on my trade-in. I was elated all night, and never once pressured into any decisions I was making. The Sales Manager I dealt with even came out to speak with me himself, and everyone were the most friendly people I've ever had the pleasure of meeting. The next morning I had my co-signer with me and we finished signing the last bit of paperwork, and I took delivery at 3 pm with a fresh wash and a full tank of gas. I even got to meet the service technicians, and was given the window sticker, a full service history, and many other goodies. They also explained to me in detail everything to expect and what sort of maintenance the car would need. I was completely comfortable the whole time, and there wasn't a question left they didn't answer for me. I've been driving the car (which I named "Christina") for about 2 weeks with nothing but happiness the whole way. I would recommend anyone, ANYONE, to give them a chance and see how they go far beyond your wildest expectations. Against all the odds, the team at Hendrick Volkswagen delivered. When you visit Kayla and John, just tell them Eric sent you! More