Hendrick Volkswagen of Concord

Terrible customer service and bold face liars. I am writing this review as a warning to consumers. My wife’s 08 Passat had a transmission leak and we had it towed to Hendricks VW in Concord on 9/27 I am writing this review as a warning to consumers. My wife’s 08 Passat had a transmission leak and we had it towed to Hendricks VW in Concord on 9/27/14. We had just had a transmission replacement done by Carolina VW on 12/10/13 less than a year ago so we were leery about their service because we had other service issues with them prior. So the car is at Hendricks VW and right out of the gate we are told there is a bolt missing from transmission pan. I knew instantly that Carolina VW and their shoddy service work was the culprit, but anyway that is a whole other story. At this point my wife need her car so we have to get it fixed. I speak with Matt Testa, the newly appointed manager and let him know we needed the car fixed and to go ahead and diagnose it and he said he will get back with me that day or the next day at the latest. I did not hear from Matt and two days had passed, I call Matt and he tells me he had been trying to get a hold of me and left a message on my phone ( LIE #1). He then tells me I needed a torque converter and it was going to be $2443 + tax. Wow, I knew that was high and dealers are usually higher so I tell him that I’ll be in to pick my car up. I then ask him how much the diagnosis was and he tells me $845.00 + tax. All the blood in my body begins to boil. As a fairly knowledgeable dude on cars I’m thinking a diagnoses should run around two hundred bucks at the most considering it’s all computerized, my mistake. I then ask him why wasn’t told the cost of the diagnosis whether I got it fixed are not, he said he did (LIE #2). Who agrees to an $845.00 diagnostic? He then says he had our conversation on phone tape but he could not produce it when I asked him to (LIE #3). This is just the tip of my ordeal Hendricks VW and Matt Testa. In conclusion, consumers be warned about this dealer’s service department. If they lie about the little things who know what else they will lie about. Mr. and Mrs. Mack, Charlotte, NC. More

What customer service? Well, I've been to this dealership three times to shop the new GTI and each visit was a complete waste of time. The first time I was browsing on the l Well, I've been to this dealership three times to shop the new GTI and each visit was a complete waste of time. The first time I was browsing on the lot and there was no salesperson or greeter to be found and this was early afternoon on a Friday (although it was a hot Friday so maybe no one wanted the leave the comfort of the a/c). The second time I started browsing the lot and eventually made my way into the showroom to look at a floor model. There was a silver GTI that I thoroughly examined right by a sales desk and no one even made eye contact with me in that place! I'm a professional in my mid-30s so it's not like I'm walking in this place looking like Quasimodo. The third time I pulled up to the building and walked to the row of GTIs, only this time I was actually greeted by a young salesperson. This person was very polite and tried to help me out but didn't have much knowledge of the GTIs. Now I by no means find this to be this person's fault but rather management's for not properly training this individual. Here's the kicker, there was a model on the lot that I was interested in and I asked I could have a look inside. The salesperson agreed and walked inside to get the keys but when this person returned apparently we couldn't look at the car because it was sold. Really!? Then what was it still doing on the lot? You would seem to think whoever told this salesperson, presumably a manager, that the car was sold would hand over the keys to another (unsold) GTI on the lot to look at but that obviously did not happen. By this time, my frustration with this place was out the door so I thanked the salesperson for their time and went on my way. I have owned several new model evolutions of the GTI since the early 2000s and had much better experiences at other area dealerships. The only reason I gave this place multiple opportunities to sell me a car is because they are close to my house but no more opportunities are in order. Bottom line, this place has no interest in customer service or selling cars so save yourself some time / frustration and go to one of the many other area VW dealers. More