Hendrick Volkswagen of Concord

EASY! Patrick Ellis at Hendrick VW of Concord made my buying experience VERY easy. He and his sales manager Ryan were low pressure and honest about the veh Patrick Ellis at Hendrick VW of Concord made my buying experience VERY easy. He and his sales manager Ryan were low pressure and honest about the vehicle that I purchased. The entire experience with Hendrick VW started from a website inquiry and they were very good about following up without "pushing" too hard. I would highly recommend working with this dealership for a vehicle purchase. All of the people I encountered had smiles on their faces which to me says a lot about the environment overall. More

Great Experience Very friendly nice sales staff and not pushy. Enjoyed working with both Max on our first visit and BreAnna on our second where we purchased a vehicl Very friendly nice sales staff and not pushy. Enjoyed working with both Max on our first visit and BreAnna on our second where we purchased a vehicle. BreAnna worked with us and stayed late to help up set up the electronics on the car. She was very knowledgable and we were impressed with how she helped us make a decision. Would buy from this dealership again. More

Best dealership ever and I've visited many I have visited a lot of car dealerships to inquire about cars and I have purchased several vehicles as well. By far my experience with Carson (sales I have visited a lot of car dealerships to inquire about cars and I have purchased several vehicles as well. By far my experience with Carson (sales person) and the Hendrick Volkswagon of Concord team was the best buying experience I have ever had. Not only did their team offer me $1,500 more for my trade-in than other dealerships, which helped tremendously because I was upside-down on the loan, but they also worked hard to get a slightly better interest rate so that my payment would stay in my budget. What struck me the most was that at a lot of car dealerships it feels like they are playing a game where it's them versus you, whereas with Carson's team it seemed like they actually tried to find a way to help me accomplish my goal of getting out of my Jetta (very nice car but just felt more comfortable when I previously owned an SUV) into a used Toyota from one of the other Hendrick lots. I felt like they were really listening to me and what my car and financing needs were without being pushy or arrogant. Plus, they not only agreed to put in a new windshield on a car that wasn't from their lot (because the one on the Toyota was cracked), but Carson transported to me to my house when I brought the SUV back in so that I wouldn't have to wait at the dealership and then he dropped the SUV back at my house after the windshield was installed. I can't say enough good things about Carson and his team. Even if you aren't buying or trading a Volkswagon, I'd still recommend seeing if Carson can help you in purchasing a new or used vehicle from another Hendrick lot. I also previously had my Jetta serviced at this dealership and also had good experiences. More

Bought used from Hendrick VW We bought a used 2007 Yukon from Hendrick VW of Concord. BreAnna Griffin was fantastic to work with. Chip Olen also helped us and was great. Dealershi We bought a used 2007 Yukon from Hendrick VW of Concord. BreAnna Griffin was fantastic to work with. Chip Olen also helped us and was great. Dealership is absolutely customer service oriented. BreAnna answered all of our questions, what she didn't know she found out. Any issues we had were quickly taken care of (just basic issues with the car- new tires, etc). They stood by their word, even when numbers changed (trade in value of our car and price of new tires). What they quoted us, is what they stuck with, even to their loss. Professional, but not overwhelming or pushy. Fantastic customer service, highly recommend going to see BreAnna Griffin if in the market for a car. She will work with you and make sure you are taken care of! Tell her Keren Coffin sent you! More

Me and my new TDi. I spent quite a while looking for a practical used vehicle, having vowed never to buy another new one. The new Hendricks Concord VW was built and open I spent quite a while looking for a practical used vehicle, having vowed never to buy another new one. The new Hendricks Concord VW was built and opened within walking distance of the Speedway [CMS], and my subdivision. I heard a radio commercial advertising UP TO 25% off MSRP on select 2014s. That got my attention! I looked online and was not able to find any specific models [VIN numbers]. So, I emailed the dealership for a list of Jetta[s] [25% off]. I had previously driven a '14 Passat and Jetta TDI model at the dealership, but forgot my salesman's name. So after getting VIN numbers for the 25th Anniversary 25% off Jetta TDIs, I made an appointment to come do another test drive. BreAnna Griffin was my salesperson for my deciding test drive. She was very friendly and attentive. She showed me all the features of the car, and gave me an overview of CarNet, and MyVW. She has continued to answer my questions after the sale, that took place in November. She even remembers my name ever time she has seen me getting the oils changed for service. I am happy that I bought new and have had such great service with my neighborhood dealership and its staff. I would recommend BreAnna, and Hendricks, to any car buyers looking for quality vehicles and service. I have had two 10,000 mile oil changes/maintenance performed. I love my TDI and the great gas mileage that it is getting! More

Buying a TDI Jetta First shopped on line to see if Hendrick VW had what I wanted. Then went to the dealer and BreAnna was my salesperson. She immediately found the car First shopped on line to see if Hendrick VW had what I wanted. Then went to the dealer and BreAnna was my salesperson. She immediately found the car I was looking for and brought it to the front. After a test drive I went on my way. No hard sell, no pressure just "I'll be here if you decide to buy." She was very knowledgeable about the Jetta TDI, friendly and easy to work with. Very pleasent experience. More

BreAnna and my Volkswagen I have had few car-buying experiences that have proven as satisfying as my time at Hendrick Volkswagen. In addition, a large part of that satisfaction I have had few car-buying experiences that have proven as satisfying as my time at Hendrick Volkswagen. In addition, a large part of that satisfaction is the result of my salesperson, BreAnna Griffin – who I found to be a force of nature when it came to my satisfaction. BreAnna is knowledgeable, kind, infectious, and committed to the values that Hendrick Automotive aspires. If you are looking for a new or new Volkswagen, I cannot not think of any dealership that I would recommend more than Hendrick Volkswagen – and, if you are looking for a salesperson that you can trust with your search, I cannot think of anyone more able and willing to help than BreAnna. If you ask for her - mention my name . . . I would appreciate it. Just say Jeff. Thanks. “BreAnna – you are Awesome!” More

Great dealership to work with I worked with Andy and was great. He offered a low pressure sales process. They understood my needs and found a car that met those needs. I will be I worked with Andy and was great. He offered a low pressure sales process. They understood my needs and found a car that met those needs. I will be buying another car from this dealership. Great job! More

Dread car buying NO MORE!!! The time we spent at Hendrick Volkswagen of Concord was no less than an outstanding experience from beginning to end. I have never purchased from a d The time we spent at Hendrick Volkswagen of Concord was no less than an outstanding experience from beginning to end. I have never purchased from a dealership that seemed to be one step ahead throughout the entire process. From handling our trade in appraisal while we were on a test drive, to filling our new car with gas while we were completing our purchase, to having the car detailed and ready to go when we were done signing papers. Everything went very fast and extremely smooth. We had the pleasure of having BreAnna Griffin as our sales consultant. She is absolutely amazing!! By the time we left I felt like she had become our friend not just sold us a car. She kept the mood light, was extremely knowledgeable, and made a normally stressful experience completely relaxed and fun! She went way above our expectations in many ways throughout the entire process. She made us feel like a member of a car buying family!! We will purchase from her again!! We love our new Beetle!!! Thank you so much!! Trey and Tara Hill More

Great experience MI From the moment I contacted this dealership the experience was wonderful. Stewart Mills is a great person to work with as were all the other people I From the moment I contacted this dealership the experience was wonderful. Stewart Mills is a great person to work with as were all the other people I had the pleasure to work with in obtaining a vehicle that would work best for me. I am very happy with my new Jetta. Joan More