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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

Overview
Reviews
Vehicles
3.8
161 Reviews
Welcome to Jaguar Land Rover Gwinnett! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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3423 Old Norcross Road

Duluth, GA

30096

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Showing 161 reviews

July 21, 2023

It was great to work with Kip at the Gwinnett dealership. Helped me work out a deal and about 2 hours later drove away in a new 2023 Range Rover SE. Beautiful car and great staff all around at the dealership More

by gibsonmichael777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Cramer , Travis L Conely, CPFS
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Jul 27, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Michael, we are over the moon after reading your 5-star feedback for Kip and the rest of our Sales Staff. It is wonderful to hear that you had a timely, exceptional purchase exprerience thanks in particular to Kip's efforts. Congratulations on your new 2023 Range Rover SE, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

July 18, 2023

Sean my sales representative was knowledgeable,patient and helpful. He listened to me to understand my need and helped me make the best choice. I'm very pleased with my purchase and happy with my car. Sea More

by Brigite Ofori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean black tall guy.
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Jul 20, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Brigite, we appreciate you taking time to leave Sean thoughtful feedback! It's wonderful to hear that Sean's expertise, patience, and dedication made for a satisfactory car purchase and helped you to make the best choice. We will gladly pass along your appreciation to Sean and the rest of our Sales Staff. Congratulations, and welcome to our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

April 30, 2023

Service department- I had an appointment at 830am to change my tire, at 10am I am still waiting on my care. Not sure if there are scheduling issues but this is unacceptable! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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May 11, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Mike, we're so sorry to hear about the lengthiness of your most recent service visit and truly regret falling short of your expectations. At your convenience, and if you have not recently been in contact with our team, please call 770.680.5000 and ask to speak directly with our General Manager, RJ Crites, so that we may address your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

April 11, 2023

I have purchased 4 Range Rovers from Mary Cromer adn she is the best. Andrew Fabec and Dylan Phillips took great care of me in service! More

by Monty.watson
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
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Apr 12, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Monty, we're truly pleased to hear that your 4th purchase from Mary Cromer was another 5-star experience! Your high remarks about Mary -- as well as Andrew and Dylan in service -- mean a great deal to us and will be passed along. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

April 05, 2023

Dylan Phillips was my service advisor and he’s a jewel, he was courteous, professional, and genuinely attentive to my concerns which was a major plus especially because I was visiting Georgia from Florida More

by Lady Broadhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
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Apr 06, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for taking the time to share your positive experience at our dealership! We're delighted to hear that Dylan provided you with exceptional service and that you felt well taken care of during your visit. It's wonderful to know that you found our atmosphere warm and inviting, and our staff kind and professional. We appreciate your recommendation and look forward to welcoming you back for future services and needs when you're in the area. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

March 06, 2023

It would be great to go back to older process of getting a courtesy car when you are having your car serviced. Getting someone to order an Uber for you to leave work it’s a headache More

by Rosine Mukuralinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, Philip
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Mar 09, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Rosine, thank you for your feedback. We apologize for any inconvenience caused by our current loaner car policy. While we try to allocate loaners to customers with specific needs, we realize that this may cause understandable frustrations for others. At your convenience, please feel free to call 770.680.5000 to discuss your experience and concerns directly with our General Manager, RJ Crites. We appreciate your business and hope to serve you better in the future! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 22, 2023

I always have a great experience here. They take the time to diagnose any issue and repair it. They keep you updated with the progress. More

by 1hipsterdoofus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
Report | Print
Feb 23, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

We're truly pleased to hear that you had another great experience with us for Service thanks especially to Dylan Phillips. We look forward to serving you with excellence, dedication, and communication for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2023

Austin was a great service rep for me. I’m truly satisfied with the customer service and will be returning. More

by bradleydanyela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in Service.
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Feb 21, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Bradley, we appreciate your 5-star recommendation for Austin and are truly pleased to hear that you are satisfied with the service you received! We look forward to serving you again down the road. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2023

My sales experience was amazing. A bit disappointed when I returned to service my vehicle. More

by dawsontiffan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
Report | Print
Feb 17, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Dawson, we appreciate you for providing both positive and constructive feedback; we are always looking for ways to improve our processes. Though we're delighted to hear that your sales experience with us was amazing, we regret to hear that you left us feeling disappointed after your initial visit for service. In the future, our team will work to ensure that every experience -- sales or service -- is 5-star worthy! Safe travels, and thank you for choosing Hennessy. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 16, 2023

Hennessy Jaguar Land Rover was a pleasure to work with! So professional, helpful and easy to get my car maintenance done. I would highly recommend using this dealership for your car repair needs. More

by nancyobabcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gertz
Report | Print
Feb 16, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Nancy, we are truly thankful for your 5-star recommendation! Professional service that is a breeze for the client is what we're always striving to deliver. We look forward to serving you again down the line! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

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